We stayed at HRH for 3 nights in November 2012 for a trip to Universal Studios Singapore (USS). We found that this hotel was perfectly located for USS. It was about a 10 minute easy walk from the hotel to the entrance of USS. However if you have baby strollers or pram, you will need to carry it down stairs one floor below, or use the lifts via the function / ballroom entrance within the hotel itself.
We booked the 3D2N Wow package which included tickets to USS and the Maritime museum next door to the hotel. We were also given monorail tickets to go to Vivo City during our stay. We made good use of all the tickets provided as part of our package.
We booked two rooms - no. 673 and 681, which each had two twin beds. The twin beds were actually two double beds (instead of two single beds) so realistically could accommodate up to 2 adults and 2 children. On top of this, one of the double beds had a pull out bed underneath it, to possibly accommodate a 5th child/person. Of the two rooms we had, room no. 681 was larger and provided more floor space for our toddler to run around in. Room no. 673 was still a decent size but much smaller floor space. We think there were a few room sizes due to the actual design/layout of the hotel. My tip would be to request for a larger size room during check-in.
The decor of the rooms were true to HRH style with bold, dark colours, prints of famous stars hanging off the wall, and toilet/shower rooms that slightly resembled a dressing room. Unfortunately due to the frosted glass wall being the divider between the bedroom and shower room, whenever someone switched on the light/s to use the shower or toilet, it would light up part of the room. So if you're a light sleeper or easily woken up, bring sleeping eye masks! Or just hide under the covers.
In the twin / double rooms, we only had showers (no bath) but these were quite powerful (water pressure wise). The toilet was in a separate stall with a glass door, but within the same shower/wet room. Nothing fancy other than the use of frosted glass / mirror.
The beds were very comfortable and pillows were soft and feather filled. Too soft for my comfort but slept on two for a bit more support. The TV and audio system set up was fine and we had no issues whatsoever. My husband was glad for the iPod/Ipad dock provided in the room.
We didn't have any meals at the hotel cafe or restaurant as most of our time was spent out of the hotel within the resort area. We mostly ate at cafes or restaurant just outside of the hotel, close to USS. There was one night where we did order room service for our children but for this we had to pay for the meal when they delivered it and could not put it on the room account. My guess was that this was due to us having bought a prepaid package stay. But if you plan on ordering room service, just check on this point during check in so you won't get caught out with having to pay in cash for your meals upon delivery to your room. Other service including housekeeping for extra towels, etc. were fine.
One thing did stand out before we actually got to the hotel, and that was the concierge. We had rung up for driving directions to the hotel, and although the concierge had initially given us inaccurate directions (apparently in Singapore many people don't drive due to efficient public transport, so driving directions usually can only be given by those who actually drive), he more than made up for it as at one point in time we got disconnected whilst on the mobile phone, and the concierge actually traced our phone number via their Manilla operators and called us back. Thereafter he proceeded to give better directions and didn't get off the phone until we were within a couple of km of the Sentosa resort. So thumbs up for that!
Our children used the swimming pool and found that fun, but not much time spent there as mostly we were there for USS.
The only thing that you may have to wait for is check-in. We arrived on a Sunday afternoon and had to wait for some time. Guess this hotel is popular as there were a number of people waiting to check in. Check-out on a weekday was faster as there was only one other person ahead of us.
To sum it up, thought this hotel was a good base for USS. The decor is Hard Rock style, dark, bold and loud...what else would you expect? It is not a 5 star hotel, more like mid 4 star but nevertheless would stay here again and request for same room 681 as a base for USS or Sentosa Resort. It's also a good base for shopping/meals at the huge Vivo City & Harbour front mall across the water/bay. Note: In case hotel website shows packages or promotions not available, you can opt to book at agoda, latestays, instead.
- Official Description (provided by the hotel):
- Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. This includes 30 function rooms and one of Asia's largest ballrooms with seating for 6,500 guests. All at the doorstep of Universal Studios Singapore ®, the world's largest oceanarium and Asia's newest casino resort. ... more less
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- Also Known As:
- Hard Rock Hotel, Singapore Hotel Sentosa Island