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“Best Hotel for Universal Studios Singapore” 4 of 5 stars
Review of Resorts World Sentosa - Hard Rock Hotel Singapore

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Resorts World Sentosa - Hard Rock Hotel Singapore
4.5 of 5 Hotel   |   8 Sentosa Gateway, Sentosa Island 098269, Singapore   |  
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Ranked #9 of 13 Hotels in Sentosa Island
Kuala Lumpur, Malaysia
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
100 helpful votes 100 helpful votes
“Best Hotel for Universal Studios Singapore”
4 of 5 stars Reviewed January 17, 2013

We stayed at HRH for 3 nights in November 2012 for a trip to Universal Studios Singapore (USS). We found that this hotel was perfectly located for USS. It was about a 10 minute easy walk from the hotel to the entrance of USS. However if you have baby strollers or pram, you will need to carry it down stairs one floor below, or use the lifts via the function / ballroom entrance within the hotel itself.

We booked the 3D2N Wow package which included tickets to USS and the Maritime museum next door to the hotel. We were also given monorail tickets to go to Vivo City during our stay. We made good use of all the tickets provided as part of our package.

We booked two rooms - no. 673 and 681, which each had two twin beds. The twin beds were actually two double beds (instead of two single beds) so realistically could accommodate up to 2 adults and 2 children. On top of this, one of the double beds had a pull out bed underneath it, to possibly accommodate a 5th child/person. Of the two rooms we had, room no. 681 was larger and provided more floor space for our toddler to run around in. Room no. 673 was still a decent size but much smaller floor space. We think there were a few room sizes due to the actual design/layout of the hotel. My tip would be to request for a larger size room during check-in.

The decor of the rooms were true to HRH style with bold, dark colours, prints of famous stars hanging off the wall, and toilet/shower rooms that slightly resembled a dressing room. Unfortunately due to the frosted glass wall being the divider between the bedroom and shower room, whenever someone switched on the light/s to use the shower or toilet, it would light up part of the room. So if you're a light sleeper or easily woken up, bring sleeping eye masks! Or just hide under the covers.

In the twin / double rooms, we only had showers (no bath) but these were quite powerful (water pressure wise). The toilet was in a separate stall with a glass door, but within the same shower/wet room. Nothing fancy other than the use of frosted glass / mirror.

The beds were very comfortable and pillows were soft and feather filled. Too soft for my comfort but slept on two for a bit more support. The TV and audio system set up was fine and we had no issues whatsoever. My husband was glad for the iPod/Ipad dock provided in the room.

We didn't have any meals at the hotel cafe or restaurant as most of our time was spent out of the hotel within the resort area. We mostly ate at cafes or restaurant just outside of the hotel, close to USS. There was one night where we did order room service for our children but for this we had to pay for the meal when they delivered it and could not put it on the room account. My guess was that this was due to us having bought a prepaid package stay. But if you plan on ordering room service, just check on this point during check in so you won't get caught out with having to pay in cash for your meals upon delivery to your room. Other service including housekeeping for extra towels, etc. were fine.

One thing did stand out before we actually got to the hotel, and that was the concierge. We had rung up for driving directions to the hotel, and although the concierge had initially given us inaccurate directions (apparently in Singapore many people don't drive due to efficient public transport, so driving directions usually can only be given by those who actually drive), he more than made up for it as at one point in time we got disconnected whilst on the mobile phone, and the concierge actually traced our phone number via their Manilla operators and called us back. Thereafter he proceeded to give better directions and didn't get off the phone until we were within a couple of km of the Sentosa resort. So thumbs up for that!

Our children used the swimming pool and found that fun, but not much time spent there as mostly we were there for USS.

The only thing that you may have to wait for is check-in. We arrived on a Sunday afternoon and had to wait for some time. Guess this hotel is popular as there were a number of people waiting to check in. Check-out on a weekday was faster as there was only one other person ahead of us.

To sum it up, thought this hotel was a good base for USS. The decor is Hard Rock style, dark, bold and loud...what else would you expect? It is not a 5 star hotel, more like mid 4 star but nevertheless would stay here again and request for same room 681 as a base for USS or Sentosa Resort. It's also a good base for shopping/meals at the huge Vivo City & Harbour front mall across the water/bay. Note: In case hotel website shows packages or promotions not available, you can opt to book at agoda, latestays, instead.

Room Tip: Room 681 was a larger room. Request for a larger size room during check in as not all rooms of same...
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,187 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (296)
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English first
Newcastle, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 17, 2013

In all my travels around the world, I have never stayed in such a revolting, filthy and shabby room as I have in our experience in this hotel!
The dirt, dust, texta scribble on the window sills, the 'mystery' sprayed through the curtains and on the wall paper, the skirting boards were not only unclean but looked like they had rumbled with a 100 racoons!
The hallway carpet was wet and sour, the garbage disposal area is situated near guest rooms and the stink!
We were upgraded to a suite - and yet the lack of housekeeping was evident.
You would think the 'Hard Rock' theme would see live music entertainment - none, although there was a band area setup.
The hotel cafe, was often closed in the afternoon - one day - closed for staff meeting that was out in open.
The pool area looks wonderful. And the hotel is well located in Resort World
The decor is nice in the rooms.
We would have been better staying elsewhere and having a truly magnificent stay for the money we paid at this place.
We were only a few westerners staying here.
SKIP IT!

Room Tip: dont stay here!
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  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfers Paradise, Australia
Top Contributor
50 reviews 50 reviews
33 hotel reviews
Reviews in 37 cities Reviews in 37 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 14, 2013

We stayed at the Hard Rock Singapore Hotel in the last couple of days in September 2012. We arrived late afternoon around 16:40 to check-in and although there was only one couple in front of us, the process was painfully slow. At this stage I could see the point of view of the previous reviewers on how slow the check-in could be, and could have only imagined what it would be like with a larger queue.

Our two rooms were not ready at this time, and the hotel could only offer us non smoking rooms. We declined and requested the rooms we had booked. To our surprise it seemed as if the hotel could not honour our booking and we were upgraded to their presidential suite on the top floor. The suite and adjoining room was huge, and seemed the size of four standard rooms. We had 4 balconies, 3 large lcd screens, lounge room, dining room, two bathrooms and separate toilet along with a small kitchen area. Somewhat nicer than the standard rooms we booked...

Rooms was spotless and the beds were super comfy

So because of the genorous room upgrade, we enjoyed every moment of our stay at the Hard Rock Singapore Hotel, and although the hotel service in general was poor to average overall we very much enjoyed our stay.

Room Tip: Pool view rooms have a much better view. Book on booking.com or Agoda, often significantly cheaper...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Top Contributor
57 reviews 57 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed January 12, 2013 via mobile

I stayed at the RSW complex previously and had been to the lobby of hard rock. Its being dark and noisy had deterred me then. However, since the SEA Marine Life park and Adventure Cove Waterpark are nearer to Hard Rock, I boldly gave it a try.

The check in service was flat when I arrive at around 1:00pm. More than 25 mins with confusing queues, some said single line, some were doing multi, it turned out that I came the first but was served almost the last!!!!Ok, i knew it was run by the Genting Group, so didn't expect it to be up to international standard.

Standard check in time was 3:00pm. Hotel staff told me that they would call me when the room was ready. It was 5:30pm that i received their call!!! Luckily, we went to the maritime Museum & Marine Life Park then and didn't find this too annoying. Late check out at 1:00pm was offered though.

Room: very spacious with 2 queen beds. Extremely high ceiling which made the room more spacious. No bath tub but didnt bother me. 4 bottles of complimentary water a day, plastic slippers provided for use at the man- made beach & pool, ipod speaker with alarm clock, a great way to kick the day off, overseeing the Adventure Cove Water park & the water front, interesting! Couldnt find fault with the room's fixture except the A/C. It's common in all hotels in the RWS, though the temperature was set at 25.5C, the room was still freezingly cold. As no one has ever been complaining about the A/C in the reviews, seems to be my problem of not being able to stand the strong a/c.

Access: To get to the Forum ( shopping mall) and the marine life park, use the exit at the Starz Restaurant. (walk along the pool and straight to the end, after a short flight of stairs, you will find yourself next to hard rock cafe at the Forum) it was a lot quicker than passing through the festive hotel. With this short cut, hard Rock was not far from all attractions including monorail, universal studio, marine life park, water park and the crane dance...

Breakfast: not recommended if not included in your room rate... The same disappointing as the other hotels inside RWS. My husband and son got tired of it on the second day and we just filled ourselves up rather than enjoying the food. The booth seats were comfortable and the resatuant was not crowded though!!!

Taxi: difficult to get one. Allow 10-15 mins for the wait esp. on the day to the airport.

Given its location, spacious room & large pool area, I would recommend this hotel.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore, Singapore
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 12, 2013

Nothing impressive to start with: from the lobby checkin area, the rooms, the cafe, the lobby lounge. Its is not worth paying US$300 per nite for it. My rating shall be 3/4 star.
The lobby & checkin counter looked more like a 3/4 star standard.
Though the room has 2 queen bedded, the bathroom was terrible: no bath-tub, standing shower hose leaked.
cafe decor is pretty normal, buffet breakfast quality, varieties can and should be bettter.
Generally, I wont stay there again. Once is enough.

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Singapore, null, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 11, 2013

Stayed at Hard Rock for one night. A bit of distance from RWS monorail to the hotel lobby but the surrounding is really peaceful. Very nice lobby indeed! Got upgraded to pool view twin room but the beds were really huge and the balcony facing the pool was another plus point!
The staffs can be a bit more responsive and more welcoming to add on to a better experience staying in Hard Rock. Service quality can really make a difference!

Room Tip: Rooms facing the pool are of a higher category but nicer view
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Santiago, Dominican Republic
Top Contributor
52 reviews 52 reviews
44 hotel reviews
Reviews in 37 cities Reviews in 37 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 4, 2013

was going to take a cruise and selected this hotel as pre cruise stay and can't be better the front desk was very friendly at check in but what I most liked was the connection with universal studios the hotel was virtually next to Universal and the walk thru was very nice, lots of places to eat and cool things to see.

The hotel is a little noisy but what can you expect from a hard rock? also the grounds and swimming pool were appealing. The rooms were on the small side, the toilette tries were basic, nothing luxurious but I was not asked for a spa items either for about 120 USD that I paid was more than reasonable considering the hotel prices in Singapore

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Location: Singapore > Sentosa Island
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Sentosa Island
#8 Luxury Hotel in Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 4.5*
Number of rooms: 364
Official Description (provided by the hotel):
Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. This includes 30 function rooms and one of Asia's largest ballrooms with seating for 6,500 guests. All at the doorstep of Universal Studios Singapore ®, the world's largest oceanarium and Asia's newest casino resort. ... more   less 
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island

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