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“Good location” 3 of 5 stars
Review of Resorts World Sentosa - Hotel Michael

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Resorts World Sentosa - Hotel Michael
5.0 of 5 Hotel   |   8 Sentosa Gateway, Sentosa Island 098269, Singapore   |  
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Ranked #8 of 13 hotels in Sentosa Island
malaysia
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
38 helpful votes 38 helpful votes
“Good location”
3 of 5 stars Reviewed October 27, 2013

We stayed one night in Hard Rock and moved to Michael for two nights. Location is good to enjoy Resorts World's attractions.

The room decor is simple and our room of twin beds is of an adequate size. The bathroom has a very unique mosaic on one wall which adds to its charm. The usual toiletries were provided. The shower area is a round cubicle with a very powerful rain shower. All in there were no complaints about the room.

We had a room with a view of the Universal Studios area and it looked very nice at night when it was all lit up. The swimming pool is on the 3rd floor, quite small but very quiet, if you do not like screaming children running around. You can also use the swimming pool in Hard Rock by just presenting your room card.

The gym is also on the same floor, and is very big compared to Hard Rock Hotel's one. Equipment looks very new and well maintained.

Our rate did not include breakfast so no comments in that area.

My same complaint as Hard Rock - no free wifi. Although the rate in Michael is cheaper, having to pay for wifi sucks. Budget hotels costing USD50 offers free wifi so why a 5-star hotel does not?

Our stay was pleasant so we would consider returning in future, if they do something about the wifi.

Room Tip: Our room 323 faces the Universal Studios area.
See more room tips
  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMichael, Manager at Resorts World Sentosa - Hotel Michael, responded to this review, November 2, 2013
Dear Josephine G

It was a pleasure having you at Resorts World Sentosa - Hotel Michael.

We are glad to hear that you thorougly enjoyed your stay with us, our rooms and our atttractions have met your expectations.

We looked forward to welcome you back in the near future.

Best regards

C T Lim
Director of Rooms
Hotel Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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298 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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KL
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 26, 2013 via mobile

Came to universal studios for the horror night on 25th. The night was great and when we finish the enjoying the horror, the location of this hotel was to die for(no pun intended). one of the 4 hotels there, This one was cozy and just big enough. For the value we got around sgd 150 with member card! This was a catch! Just too bad we didn't have a tub with the room! Nice design and quiet, we had a very good rest for our sore backs and my friends scared out wits.
One thing lacking is that they should provide some kind of free wifi service to the staying guests. (Could have written this earlier but needed to wait until back home)
All in all had a good stay and would come again.

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMichael, Manager at Resorts World Sentosa - Hotel Michael, responded to this review, November 2, 2013
Dear William N

Thank you very much for choosing Resorts World Sentosa -Hotel Michael as your choice accommodation.

We are glad to hear that you have enjoyed the Halloween Horror Night at the Universal Studio and also the comfort of our rooms.

We looked forward to welcome you back to next year Halloween Horror Night and have another opportunity to " Scare " your friends again and again and again.

Best regards

C T Lim
Director of Rooms
Hotel Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogor, Jawa Barat, Indonesia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 20, 2013

The room is nice and clean. The interior is simple but chick. With 2 single big beds we can sleep together up until 4 persons in the room. Nice hotel with style. But there were 1 time we ladies got back to hotel late and 3 people were following us and a bit scary for us and there were no security of the hotel wander around.. So, it would be nice if there are more security in charge at night.

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMichael, Manager at Resorts World Sentosa - Hotel Michael, responded to this review, October 22, 2013
Dear Naelando,

Thank you very much for selecting Resorts World Sentosa- Hotel Michael as your choice accommdation.

We are glad to hear that you had an enjoyable stay with us and is pleased with our room decoration and cleanliness.

We have informed the security department to step up the patrol in the night.

We looked forward to welcome you back to Resorts World Sentosa in the near future.

Best regards

C T Lim
Director of Rooms
Hotel Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BC, Canada
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 18, 2013

We stayed there just for one night to experience Sentosa, and found the location so convenient, adjacent to all attractions....Universal Studio, SEA Aquarium, Casino, and many restaurants within short walking distance in the complex, etc.

The room was OK, an average four-star bedroom (decor to fit the environment...a bit overdone to my taste) and bathroom (cleaned, tasty with a beautiful tile mural on one wall). Breakfast was good but get there early, otherwise there will be quite a long lineup, especially if there are a lot of tour groups staying in the hotel.

We enjoyed our stay in Hotel Michael because the hotel is quite new, clean, quiet and it is within short walking distance to everything around the Resort World Santosa, the purpose of our stay there.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMichael, Manager at Resorts World Sentosa - Hotel Michael, responded to this review, October 22, 2013
Dear conifers

Thank you very much for your support towards Resort World Sentosa-Hotel Michael.

We are glad that you have had an enjoyable stay with us especially at our attractions.

We looked forward to welcome you back in the near future.

Best regards

C T Lim
Director of Rooms
Hotel Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 14, 2013

If want to enjoy universal studio , S.E.A, and many nearest attraction of sentosa & IR. This will be the hotel to stay.

Request for high floor facing good view if possible , so can enjoy the wonderful sign. Swimming pool can use Hard Rock Cafe, as all are interlink together.

To visit Vivo shopping mall & go to main island , also very easy from this hotel

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMichael, Manager at Resorts World Sentosa - Hotel Michael, responded to this review, October 18, 2013
Dear Hin99

Thank you very much for selecting Resorts World Sentosa - Hotel Michael as your choice accommodation.

We are glad that you had an enjoyable experience with us especially at our attractions.

We looked forward to welcome you back in the near future.

Best regards

C T Lim
Director of Rooms
Hotel Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 14, 2013 via mobile

Having read the recent negative reviews, I nearly wanted to cancel my booking. We were glad we went ahead - for the price we paid it was a steal ($185! due to RWS membership discount & probably low occupancy/ weekday rate), and our objective was really to get a night's lodging to properly enjoy Sentosa with our little one.

Parking was a breeze since we valet parked. Most people would follow the signs and drive straight to the RWS car park instead of via the main Sentosa gantry to the hotel lobby. The long walk from car park is hence inevitable. We did the same, realized our mistake and promptly drove back out to the main Sentosa gantry. Flashing the hotel booking saved us the entry fee. No parking charges either, other than the valet tip, which we gladly gave to avoid the walk.

Be prepared to offload your bags yourself since the corner drop off area is not so visible to the bell-boy area and the valet would be busy getting your car keys and details. Someone did come out eventually to help with the bags. When we collected the car, our valet did help us load the bags though.

Room check in was accomplished in five minutes. We managed to get a room though we arrived at 130pm. It was as we requested - king bed and non-smoking. Our room on the fourth floor overlooked the Imbiah monorail station but it was not noisy at all. There was no balcony, which was fine, since we had an active 3-year old in tow. Room smelled a little of stale cigarette smoke but after running the air-conditioning it cleared up.

I loved the bed and pillows - firm enough for back-sleepers, yet gentle for side sleepers. It was one of those mattresses which had the "no movement" interruption.

Room was too cold for us - we regretted not getting help with the temperature earlier in the day. The thermostat was reflecting 30deg Celsius but it must have been around 20degC! We ended up sleeping without any air conditioning. A bit stuffy but overall we still managed to sleep well.

Complimentary Birthday cake was delivered with a thoughtful matchstick set, candle, knife, cutlery and plates.

The room had a cleverly designed extendable work/dining table with three leather chairs and a short leather couch.

My kid loved the mosaic patterned tiles on the toilet walls. Toilet seat was also comfortable for her, so we were glad we did not bring her seat adjuster. Shower curtain smelled a bit damp at first but after spreading it out, it was fine. Flooding to the shower area was resolved by using the floor mat to soak up the splashes!

Check out was a breeze as well since we paid for the room in full during check-in. All we did was drop off the keys in the express box and informed the front desk.

Now the most important review question: Will we return again? - If we can still secure a good room rate - Absolutely!












Stayed October 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMichael, Manager at Resorts World Sentosa - Hotel Michael, responded to this review, October 18, 2013
Dear Rokugatsu

Thank you for choosing to stay at Resorts World Sentosa-Hotel Michael.

Glad to hear that you had an enjoyable stay with us and love the Michael Graves design in the room.

We looked forward to welcome your family and yourself to Resorts World Sentosa in the near future.

Best regards

C T Lim
Director of Rooms
Hotel Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 13, 2013

we booked a deluxe room for 2 nights, but managed to get an upgrade to a suite instead on the 4th floor - lucky break!

we wanted a non-smoking room, but with the airconditioning off when we first checked in, the room reeked a little of smoke, but once the a/c is turned on, it was alright. carpet felt a little grummy, but other than this, the room was great. Bed was very comfortable, and all of us had a good sleep.

my booking didn't come with breakfast, so no comments on the restaurant (Patio), but the hotel being part of Resort World Sentosa means there are many shops and restaurants within easy distance, so no problems finding food.

Hotel pool was not great though, kind of small but longish, and more importantly, it was in shade and without sunlight for most of the day.

the car park was a pain though, very far away from the hotel.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMichael, Manager at Resorts World Sentosa - Hotel Michael, responded to this review, October 18, 2013
Dear ezgoing77

Thank you very much for selecting Resorts World Sentosa-Hotel Michael as your choice accommodation.

We are glad that you have had an enjoyable stay with us and was selected for an upgrading to our Deluxe Suite.

Any guests who are staying in Resorts World Sentosa are allowed to use the swimming pool of Festive Hotel, Hard Rock Hotel & Hotel Michael.

We looked forward to welcome you back to Resorts World Sentosa in the near future.

Best regards

C T Lim
Director of Rooms
Hotel Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Resorts World Sentosa - Hotel Michael

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Location: Singapore > Sentosa Island
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #8 of 13 hotels in Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Resorts World Sentosa - Hotel Michael 5*
Official Description (provided by the hotel):
A luxurious treat for art lovers, Hotel Michael is designed by one of America’s greatest contemporary architects - Michael Graves. This boutique hotel bears the designer’s elegant and distinctive touches, from lamps and crockery to furnishings and the decor. You will also enjoy a myriad of conveniences, including 24-hour access to the hotel gym, and a short walk to the various attractions: 2 minutes to Universal Studios SingaporeTM and 5 minutes to S.E.A. AquariumTM, Adventure Cove WaterparkTM and the Merlion statue. ... more   less 
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