Date: 16 Sept 2013
I am writing the incident that had happened an hour ago!
We checked into the room in the afternoon, Didn't really pay much attention to the small road construction as we thought it would stop anyway. However to our surprise when we return to our room at 11:30pm, the drilling is still going on.
Despite my complaint to the operator, they didn't bother to offer any room change. At 12:10am, I went to the front desk with my luggage and reflect my displease regards the construction and asked if the construction is going to stop. However the receptionist just kept saying that it is outside the hotel which they do not know about the construction and nothing they could do. Then I told the receptionist that if the construction is not going to stop then I will leave the hotel immediately.
The receptionist did Not even bother to offer a room change but accept the key and let me go.
I felt that the hotel does not shows sympathy towards guest. Secondly, kept denying and pushing of blames. Thirdly, no alternatives solution.
Disappointing .... Will never stay in this hotel!
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