My wife and I stay at the Shangri La for 4 nights and picked up a deal at this hotel for 2 nights, we hated it. They didn't stock our fridge with any thing, didn't stock up our toilet paper after our first nights stay, no internet, my wife tried logging on after we were told we had to pay for it, it still wouldn't work and when we rang front desk the girl said that she would send some one up....no one came so we refused to pay for the internet. Next day went to the pool area NO TOWELS...which 5 star hotel has no towels by their pool area? so we went to the lobby and asked for some towels , we were told that house keeping would bring them up to the pool area for us....no one showed up, we rang the lobby after waiting for 15-20 minutes we were told the same thing and once again no one showed up so we went to the hard rock hotel pool which you are allowed to do as it is one resort. The staff are friendly but do not follow through with what they promise, the only positive of this hotel is its location, near Universal Studios (walking distance) and many shops and restaurants and food outlets. Trust me spend the extra cash and go to Rasa Shangri La resort we loved it. This hotel Michael IS NOT A 5 STAR RESORT.
- Official Description (provided by the hotel):
- A luxurious treat for art lovers, Hotel Michael is designed by one of America’s greatest contemporary architects - Michael Graves. This boutique hotel bears the designer’s elegant and distinctive touches, from lamps and crockery to furnishings and the decor. You will also enjoy a myriad of conveniences, including 24-hour access to the hotel gym, and a short walk to the various attractions: 2 minutes to Universal Studios SingaporeTM and 5 minutes to S.E.A. AquariumTM, Adventure Cove WaterparkTM and the Merlion statue. ... more less
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