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“Six stars hotel for me” 5 of 5 stars
Review of Capella Singapore

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Capella Singapore
5.0 of 5 Resort   |   1 The Knolls, Sentosa Island, Sentosa Island 098297, Singapore   |  
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Ranked #1 of 13 Hotels in Sentosa Island
Jakarta, Indonesia
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
“Six stars hotel for me”
5 of 5 stars Reviewed July 31, 2014

I stayed there for business trip and I arrived there around 11 AM which usually we still can't do the check in but they allowed us to checked in so we can refresh a bit before our event started.

The room was spacious, light and curtain was all operated by an ipad, they also provide good sound system with instruments music. Wifi was free everywhere with good signal.

Bathroom was spacious and you can see the scenery in front of your room while take your time in the bath up.

They also provide nespresso machine, free flow minibar, and also a little souvenir for you to bring home.

The service was very nice and all the staffs are helpfull.

If you feel bored to stay in the hotel for whole day, they also provided shuttle to vivo city every 1 hour.

If you stop by to The Knoll's for tea time, you can consider to order their coconut ice cream and fried banana. The ice cream was super nice and freshly made.

Over all, I enjoy my stay there and too bad I only stay there for one day.

Stayed July 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro H, General Manager at Capella Singapore, responded to this review, August 4, 2014
I am delighted to read that you had such a wonderful time here at Capella Singapore. I am glad that you enjoyed your stay with us.

Indeed, as you have shared, overlooking the stunning South China Sea or our rich verdant gardens, our guest rooms offer ample space and the perfect scenery to unwind and relax after a busy day at work. I am also happy to read that you were able to enjoy an early check-in, we always try our very best to offer early check-ins if there is availability.

The staff here are all proud to be working here in Capella Singapore and believe in the fine art of service excellence. I am so glad that you found our staff helpful!

The coconut ice-cream and fried banana fritters are part of Bob's Bar's new Cuban-inspired menu, which is also available at The Knolls. I am delighted that you were able to try the delicious dish out.
Thank you again for sharing your feedback here on Tripadvisor. The team and I look forward to welcoming you back soon!

Alejandro Helbling
General Manager
Capella Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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709 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 30, 2014

This was our second stay at this hotel and it was just as memorable. The rooms are beautiful, we had a garden villa with a plunge pool. The staff really make the hotel a pleasure to stay at, they make you feel very welcome. The buffet breakfast is a must, the selection of delicious is food is fantastic.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro H, General Manager at Capella Singapore, responded to this review, August 4, 2014
I am so happy to read that you enjoyed your recent stay here at Capella Singapore. I am even happier to read that the staff made you feel welcome. The team and I are dedicated service professionals and are committed to anticipating and meeting all our guests' needs.

The One Bedroom Garden Villas are one of my favourite rooms as they offer more than 133-sqm of space including an outdoor patio and plunge pool. They allow guests the luxury of space and privacy.

I am also delighted to read that you enjoyed breakfast at The Knolls. Breakfast at The Knolls is absolutely wonderful with a wide range of Western and Asian dishes, freshly squeezed juices and our famous pancakes. I hope you had the opportunity to try them!

Thank you for leaving this comment on Tripadvisor, the team and I look forward to welcoming you back.

Alejandro Helbling
General Manager
Capella Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 30, 2014

We are now staying in Capella for our summer vacation. So far, it turns out to be the best choice that we can make in Singapore. Room is spacious and clean. It is conveniently located in Sentosa with Resort World and Universal Studio within walking distance. Moreover, staffs are very friendly and they are ready to help us in every occasions.

We will consider Capella for our next visit to Singapore for sure

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro H, General Manager at Capella Singapore, responded to this review, August 4, 2014
Thank you for taking the time off from your holiday here at Capella Singapore to write this review for us. I am thrilled that you are enjoying your time here at Capella Singapore.

Located on 30-acres of sprawling green landscape, Capella Singapore is truly an oasis from the busy city. Our guest rooms are one of the largest in the city and offen ample space to unwind and relax. I hope you had fun during at Universal Studios, I always have so much fun when I am there.
The team and I are delighted to hear that you found our staff friendly and always ready to serve.

We are committed to understanding our guests and anticipating your needs.
We do hope that you come back to visit us soon!

Alejandro Helbling
General Manager
Capella Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 30, 2014

We stayed at Capella for the first time last week. We spent 4 wonderful days there after 4 busy days in the city. What a perfect place to unwind and relax! We stayed in a 1 bedroom villa that was probably the best of its type that we have experienced. It was spacious, beautifully appointed and meticulously maintained and serviced. We had a lovely outdoor deck area and a good sized plunge pool - it was the perfect place to relax,read and nap. Our villa was next to the road servicing the larger residences with garages so the tranquility was often spoiled by the sound of cars coming and going, so on our next stay we will be asking for a villa away from this area. I cannot speak highly enough of the staff at Capella. From the cheerful room service attendants who delivered our delicious breakfast every morning, the waiters in both restaurants where we had dinner and the charming personal assistants who attended to us in the library, everyone at Capella absolutely excels at what they do.
Our only disappointing experience at Capella was the afternoon we decided to spend some time at one of the 3 main pools. We arrived at the one we had chosen, only to be told by the attendant that the pool was closed to hotel guests because a Malaysian prince and his entourage had requested exclusive use of that pool. We decided not to make a scene (there were armed guards present!!) and went back to our villa. We were frankly quite surprised that the resort management had acquiesced to such a request. This was a public pool after all and I would hope that a resort such as this should pride itself on treating all guests equally. We did not,however, let this small disappointment affect our overall impression of this wonderful resort and will definitely be returning.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro H, General Manager at Capella Singapore, responded to this review, August 4, 2014
Thank you for sharing your experience here on Tripadvisor. I am delighted that you enjoyed your time here in Capella Singapore, especially in our One Bedroom Villas which feature separate living and bedrooms and an outdoor pool.

The team here at Capella Singapore are specially handpicked and trained to provide the highest level of service. All of us feel proud to work in such a beautiful establishment and work hard to ensure that we live up to our calling as service professionals. I am glad that you enjoyed our service.

I do wish to apologise for the inconvenience you experienced with the closing of one of our the swimming pools. Such incidents are certainly not common and I appreciate your kind understanding in this matter.

Thank you again for sharing your feedback with us. I am very happy you had such an enjoyable stay with us and I look forward to welcoming you back very soon.


Alejandro Helbling
General Manager
Capella Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 22, 2014

Stayed there for 3 days during Chinese New Year. Absolutely loved the resort, really tranquil and natural setting beside the beach, very different from many other (or ALL) trendy/modern/business hotels on Sentosa Island.

The guestrooms are designed in a curved circular shape surrounding a giant open cave-like water feature with ponds around. Lots of plants and trees scattered around, you also get to see peacocks walking around the resort. Beach is just 15 minutes walking distance away, hotel guests can walk down the hill where all the resort villas are located (behind the guestroom building).

Love the guestroom though this resort is rather historical that you can spot a few interior fittings out of function. Truly enjoyed the overall stay!

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro H, General Manager at Capella Singapore, responded to this review, July 28, 2014
I am happy to hear that you enjoyed your stay with us. Capella Singapore is created by architectural genius Lord Norman Foster. The new extension's curves are created to be in fluidity with the contours of the natural landscape. Indeed, the natural lush greenery that makes up our landscape is teeming with colours and life, besides the peacocks, there are many other species of birds that make up the Capella family.

Once again, thank you for staying with us. I look forward to welcoming you back.

Alejandro Helbling
General Manager
Capella Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 21, 2014

We stayed at Capella from the 14th - 19th July 2014 as a family of 5. We have 3 boys - aged 5,3 and 3 months and opted for a one bedroom villa with plunge pool. This was an absolute god send, although it meant the boys didn't want to go anywhere!

The staff at Capella are amazing - very welcoming, obliging and courteous. From cold towels and iced tea on arrival to a heartfelt goodbye and thank-you upon departure, they were truly lovely. All on staff were equally excellent, it doesn't seem fair to name individuals. They made our boys feel very special and couldn't do enough for us. They provided everything we could possibly need for our baby including a baby bath upon request, a wooden cot and loads of bath soaps etc. We were entitled to a free dinner with our stay and as our boys were early to bed, they allowed a credit for in-room dining instead. The golf buggy rides went down especially well!

The villa itself is well worth the spend - excellent facilities and cleaned well every day. We forgot to remove our 'Do not Disturb' light one day and they were most concerned our room hadn't been made up - upon request they emptied the bins, provided clean towels and topped up our bottled water. The staff made up the lounge into a day bed for our 5 and 3 yr olds and they happily slept on that. The replenished drinks (OJ, soft drink and water) every day was great.

Breakfast at The Knolls was very nice every morning. I've read on here some reviews saying it is limited in choice, but believe me, there is more than enough - an egg station, choices of bread and rolls, Asian choices, plenty of fresh fruit and juices, heaps of Yakult which the boys loved, pastries and cakes and they do pancakes and waffles to order. It kept us fuelled until dinner!

Capella is really a sanctuary on Sentosa - so quiet and relaxing. We were more than happy with our stay and are glad we chose Capella.

Room Tip: Go the extra spend for a Villa, particulary if you are travelling with small children.
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro H, General Manager at Capella Singapore, responded to this review, July 22, 2014
Reading your review here on Tripadvisor made my day. I am so glad to hear that you, your husband and your three boys had a wonderful stay here at Capella Singapore.
The whole team here at Capella Singapore are hand-selected for our love for people and for service and I am delighted you were able to experience this.

The One Bedroom Villas, with a separate living and bedroom as well as an outdoor patio, are indeed very popular with young families as it allows the children ample space to play safely while the parents can relax and unwind. I hope the boys made good use of the outdoor plunge pool and bathtub as well. They are so much fun!

Breakfast at The Knolls is a treat. I especially love the freshly cooked pass-around surprises that the kitchen prepares as well as the fluffy pancakes. I hope you and your boys were able to enjoy the fluffy pancakes as they are a hit with many guests!

Once again, thank you for sharing this review with us. We look forward to welcoming you and your family back soon!

Alejandro Helbling
General Manager
Capella Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 21, 2014

I had a one night with Capella during one of my event in Sentosa rosort. Luxurious and calming location over looking the forrest. Very professional service team provided a very friendly and smooth checking in, out and even having the bell desk arranging mini shuttle to travel to the convention area. I orded a room service just to spend more time in the beautiful room , and standard of inroom dinning was as fine as the overall experience!

Room Tip: the room with the balcony over looking the forrest was splendid!
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  • Stayed September 2013, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro H, General Manager at Capella Singapore, responded to this review, July 28, 2014
Thank you very much for sharing this review with us on Tripadvisor. I am delighted that you had a wonderful stay with us. Indeed, located on 30-acres of lush greenery, Capella Singapore is the perfect hideaway to unwind after a busy day. Featuring stunning views of the South China Sea or verdant green gardens, all our rooms are meticulously designed by world famous interior designer, Jaya Ibrahim. I am glad that you enjoyed the room and our service as much as you did!

The team and I look forward to welcoming you back.

Alejandro Helbling
General Manager
Capella Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Capella Singapore

Address: 1 The Knolls, Sentosa Island, Sentosa Island 098297, Singapore
Phone Number:
Location: Singapore > Sentosa Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Sentosa Island
#1 On the Beach Hotel in Sentosa Island
#1 Spa Hotel in Sentosa Island
#1 Top resorts Hotel in Sentosa Island
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Capella Singapore 5*
Number of rooms: 112
Official Description (provided by the hotel):
An ultra luxury resort situated on Sentosa Island, Singapore. Guests can enjoy an on-site spa, restaurants, golf courses and the beautiful landscape overlooking the South China Sea. ... more   less 
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Also Known As:
Capella Singapore Sentosa Island

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