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All 13 Sentosa Island hotels

Capella Singapore: Traveler Reviews

5.0 of 5
1 The Knolls, Sentosa Island, Sentosa Island 098297, Singapore
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Capella Singapore
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Ranked #1 of 13 hotels in Sentosa Island
Most recent review
5 of 5 stars Reviewed November 5, 2012
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434 reviews from our community

Traveler rating
    324
    64
    29
    10
    7
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Families
127
 
Couples
177
 
Solo
17
 
Business
40
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“everything is excellent”
5 of 5 stars Reviewed November 5, 2012

The location,facilities,entertainment,design and service were excellent in this hotel.Everyone in our family liked this vacation. My mom liked it because of really good spa, my sister liked it because of attractions on this island, to which you can get by free buses and I liked it because of the romantc atmosphere there. I felt there being myself as the island was very safe and you didn't have to watch your things very intently,like it was in Spain. We liked the people there.Their kindness!I am not exxaggerating!They are really helping people,not like in Europe, when everyone smiles at you and when you don't look at them they think that you are stupid. NO, in Singapore everyone is very kind. After going out of 4D Magix, we wanted to go to the MegaZip attraction, we didn't ask anyone and were staring at the map. Suddenly, shop worker cam out of the shop and asked us if we needed help and we asked him how to get there,I thought he would just say go straight then right,but he was so into it and left his shop and led us to the mountain very far from the shop and only when we said that we understood how to go there, he returned to his shop!The same thing was with one of the restaurant staff at Capella Hotel. When we asked her how to go to the beach, she led us to stairs until we sawthe beach and then returned back to resturant.All in all, our villa was amasing and I didn't want to leave that place and that happens to me very rarely.

Room Tip: Villas with swimming pools are very comfortable
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandyliw, Director of Sales & Marketing at Capella Singapore, responded to this review
November 18, 2012
Thank you for taking the time to leave this lovely review for us on Tripadvisor. I am thrilled to read about how you and your family had such a wonderful stay with us in Singapore at Capella Singapore and that not just our staff but our fellow locals were great hosts to you.

We do indeed have lovely luxurious villas and I am pleased that you were able to enjoy it all. Thank you again for your kind words and I hope to welcome you and your family back to Capella Singapore again soon!

Best Regards
Sandy Liw
Director of Sales & Marketing
Capella Singapore
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Singapore, Singapore
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Expected more”
3 of 5 stars Reviewed November 5, 2012

We celebrated our anniversary at the hotel. We were not particularly impressed with the room. View was not spectacular. The room came with the usual nespresso machine and Bose sound system. We had expected more from the hotel - no selection of pillows offered and toiletries were not exceptional (made in china spa scented). Beautiful infinity pool and nice colonial frontage though. Had to wait quite a while in the rain for the buggy to pick us up one raining evening. Breakfast selection was limited.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandyliw, Director of Sales & Marketing at Capella Singapore, responded to this review
November 18, 2012
Thank you for taking the time to leave this review on Tripadvisor. I am sad to hear that your stay was not quite up to your expectations. Our rooms are designed to provide the best comfort and luxurious experience for all our guests with the numerous facilities such as a complimentary mini bar and wifi. The Premier rooms and Suites all have stunning views of the South China Sea or tropical lush gardens. Our Villas on the other hand are designed to provide the utmost privacy and exclusivity for our guests.

We do actually have a pillow menu that can be requested from our housekeeping department. The complimentary toiletries in the room are from Abahna, an ultra luxury skin care line from the United Kingdom.

As for your comments on the buggy service and the breakfast selection, I greatly appreciate your feedback and I promise you that we are constantly taking measures to improve our services and offerings. I hope to be able to welcome you back to Capella Singapore again soon. I assure you that we will do our very best to meet and exceed your expectations.

Best Regards
Sandy Liw
Director of Sales & Marketing
Capella Singapore
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Houston, Texas
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Tropical luxury in an urban environment”
4 of 5 stars Reviewed November 4, 2012 via mobile

We spent six nights in the Capella Hotel, attending a major corporate event. While the buildings and surroundings are very special, the overall experience was less satisfying than would have been expected, unless you know Singapore as well as we do. You see, we lived there for seven years, before the Capella was conceived. This made it hard for us to stay on Sentosa, knowing how far it is from the main Singapore attractions; shopping, shopping, shopping. Secondly, while the will is there to provide 5-star service, there is clearly a struggle getting the staff to actually execute on the promise.

First, the facility is truly special. The old English barracks have been refurbished to impeccable standards. They serve as a special core for a resort within a city. The meetings rooms were great and the common spaces served our event perfectly. We were luckily assigned to a villa. These are special rooms - large living room, bedroom and bathroom, with a dedicated swimming pool. The view is disappointing, mainly because the designer tried to fit in too many villas to allow each to look over those in front. The room itself was very well appointed with only minor issues. For example, it is a challenge to turn the knobs on the sink, particularly if your hands are wet. The lighting requires a Phd to operate so assume you will spend the first night with lights on until someone tells you how to operate the system. Finally, we needed some special help with the Internet, but this was handled professionally at 3am.

The biggest issue is internal transportation. The villas are too far to walk from the main lobby, so you are moved around by golf carts - when there are valets to drive them. The system is very unpredictable/unreliable. This requires guessing how long it will take for a cart to come, before you guess how long the taxi ride downtown will take (assume 30 minutes). Management clearly struggles with the cost of having permanent cart service versus using the front desk staff to come when they are available. At the price of these rooms, the guest should not be aware of this trade-off.

Little things make a difference when a resort is at this level. The workout facility is sadly under-designed and unmanned. The equipment is squeezed into a small room with TV's that worked intermittently. While we understand Asian guests may not find this an issue, foreigners will be disappointed if anyone comes thinking this is a "spa". Breakfast was expensive, and usually cold by the time it arrived. There is a gift shop that was never open when my wife tried to buy some things to bring home. Little things, but not up to a 5-star rating.

The highlight was the staff. Their attitude was positive and helpful. They saw our frustration with the little things and tried their best to smile and be pleasant.

The Capella is worth a visit - perhaps not six nights - but be prepared for some little challenges.

Stayed November 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandyliw, Director of Sales & Marketing at Capella Singapore, responded to this review
November 18, 2012
Thank you for taking the time to leave this review for us on Tripadvisor. I am glad that you found our staff helpful and good hosts to you.

While we are situated on Sentosa Island, we are still very conveniently located near the major shopping malls and central business district which is only about a 10 minute drive away. Our rooms and villas are designed to provide the ultimate luxury and convenience for our guests with the complimentary mini bar and wifi as well as touch scene panels by the bedside that control the lights, air conditioning and blinds so that our guests need not have to move around the room to find all the switches.

I am sad to hear that the buggy service, gym and breakfast were not up to your expectations and we are continuously finding ways to improve and create that perfect experience for all our guests. Nevertheless thank you for your kind recommendation, I hope that you will still consider Capella Singapore for your next holiday stay.

Best Regards
Sandy Liw
Director of Sales & Marketing
Capella Singapore
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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Excellent service! Great staff! Spa is awesome! Breakfast is great!”
5 of 5 stars Reviewed November 3, 2012

We had the over the moon package inclusive of massage per night. The premier seaview room allow us to admire the sunset every second of it and wowing over the vast sea view. The spa facilities is really awesome, had a great time enjoying and relaxing in there. Masseur is very professional and skillful. PA is on the check always to make sure everything is ok. Love the breakfast, a variety of food spread and we get to order dishes out of the menu like egg benedict, pancakes, waffles. Housekeeping and in room dining staffs are very friendly and gave tip top service.
My boyfriend proposed to me our stay and the PA team did a great job in the decor and pickups. This really made our stay deeply memorable and enjoyed every moment!

Thank you for everything Capella!

We love to be back again!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandyliw, Director of Sales & Marketing at Capella Singapore, responded to this review
November 18, 2012
Congratulations on your engagement! I am thrilled you and your fiancé would share this memorable moment with us.

Auriga spa is indeed a lovely place, living up to its awards and accolades and I am happy that you enjoyed breakfast at The Knolls and that all our staff were perfect hosts to you and your fiancé.

You are most welcome and we are more than happy to have been able to make this experience a unique and wonderful one for you. Thank you for your lovely review and I am looking forward to welcoming you back to Capella Singapore.

Best Regards
Sandy Liw
Director of Sales & Marketing
Capella Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Privacy at a price”
4 of 5 stars Reviewed November 3, 2012

My wife and I stayed at the Capella on a recent holiday to Singapore. Beautiful colonial frontage, secluded in Sentosa. Rooms, whilst very luxurious, felt a little dated. We were in one of the sea view rooms, panaromic and spectacular scenery.
Facilities were good, nice pool area, and bar to have an afternoon drink. We thought the western restaurant was no particularly exciting, better options eleswhere in Sentosa.
Enjoyable stay, expensive but you're paying for exclusivity.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask acart787 about Capella Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandyliw, Director of Sales & Marketing at Capella Singapore, responded to this review
November 12, 2012
Thank you for taking the time to leave this review on Tripadvisor for us. I am pleased to hear that you enjoyed your stay with us. True to blending the rich colonial heritage of our façade with our modern architectural curves, our rooms were designed to provide that warm and homely yet luxurious feel with top notch technology for the convenience of all our guests.

I am sorry you didn’t find The Knolls to your liking. We have a lovely selection of authentic Mediterranean of dishes and the breakfast spread is one of the favourites of many of our guests. Perhaps on your next stay with us you would like to try our Sunday Brunch which presents a vibrant buffest selection of fresh seafood, succulent meats and delectable desserts.

I look forward to welcoming you back to Capella Singapore again soon.

Best Regards
Sandy Liw
Director of Sales & Marketing
Capella Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Capella Singapore

Also Known As:
Capella Singapore Hotel
Capella Singapore Sentosa Island
Address: 1 The Knolls, Sentosa Island, Sentosa Island 098297, Singapore
Phone Number:
Region: Singapore > Sentosa Island
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotels in Sentosa Island
#1 On the Beach Hotels in Sentosa Island
#1 Top resorts Hotels in Sentosa Island
#1 Luxury Hotels in Sentosa Island
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
An ultra luxury resort situated on Sentosa Island, Singapore. Guests can enjoy an on-site spa, restaurants, golf courses and the beautiful landscape overlooking the South China Sea. ... more   less 
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