We celebrated our anniversary at the hotel. We were not particularly impressed with the room. View was not spectacular. The room came with the usual nespresso machine and Bose sound system. We had expected more from the hotel - no selection of pillows offered and toiletries were not exceptional (made in china spa scented). Beautiful infinity pool and nice colonial frontage though. Had to wait quite a while in the rain for the buggy to pick us up one raining evening. Breakfast selection was limited.

We spent six nights in the Capella Hotel, attending a major corporate event. While the buildings and surroundings are very special, the overall experience was less satisfying than would have been expected, unless you know Singapore as well as we do. You see, we lived there for seven years, before the Capella was conceived. This made it hard for us to stay on Sentosa, knowing how far it is from the main Singapore attractions; shopping, shopping, shopping. Secondly, while the will is there to provide 5-star service, there is clearly a struggle getting the staff to actually execute on the promise.

First, the facility is truly special. The old English barracks have been refurbished to impeccable standards. They serve as a special core for a resort within a city. The meetings rooms were great and the common spaces served our event perfectly. We were luckily assigned to a villa. These are special rooms - large living room, bedroom and bathroom, with a dedicated swimming pool. The view is disappointing, mainly because the designer tried to fit in too many villas to allow each to look over those in front. The room itself was very well appointed with only minor issues. For example, it is a challenge to turn the knobs on the sink, particularly if your hands are wet. The lighting requires a Phd to operate so assume you will spend the first night with lights on until someone tells you how to operate the system. Finally, we needed some special help with the Internet, but this was handled professionally at 3am.

The biggest issue is internal transportation. The villas are too far to walk from the main lobby, so you are moved around by golf carts - when there are valets to drive them. The system is very unpredictable/unreliable. This requires guessing how long it will take for a cart to come, before you guess how long the taxi ride downtown will take (assume 30 minutes). Management clearly struggles with the cost of having permanent cart service versus using the front desk staff to come when they are available. At the price of these rooms, the guest should not be aware of this trade-off.

Little things make a difference when a resort is at this level. The workout facility is sadly under-designed and unmanned. The equipment is squeezed into a small room with TV's that worked intermittently. While we understand Asian guests may not find this an issue, foreigners will be disappointed if anyone comes thinking this is a "spa". Breakfast was expensive, and usually cold by the time it arrived. There is a gift shop that was never open when my wife tried to buy some things to bring home. Little things, but not up to a 5-star rating.

The highlight was the staff. Their attitude was positive and helpful. They saw our frustration with the little things and tried their best to smile and be pleasant.

The Capella is worth a visit - perhaps not six nights - but be prepared for some little challenges.

We had the over the moon package inclusive of massage per night. The premier seaview room allow us to admire the sunset every second of it and wowing over the vast sea view. The spa facilities is really awesome, had a great time enjoying and relaxing in there. Masseur is very professional and skillful. PA is on the check always to make sure everything is ok. Love the breakfast, a variety of food spread and we get to order dishes out of the menu like egg benedict, pancakes, waffles. Housekeeping and in room dining staffs are very friendly and gave tip top service.
My boyfriend proposed to me our stay and the PA team did a great job in the decor and pickups. This really made our stay deeply memorable and enjoyed every moment!

Thank you for everything Capella!

We love to be back again!

My wife and I stayed at the Capella on a recent holiday to Singapore. Beautiful colonial frontage, secluded in Sentosa. Rooms, whilst very luxurious, felt a little dated. We were in one of the sea view rooms, panaromic and spectacular scenery.
Facilities were good, nice pool area, and bar to have an afternoon drink. We thought the western restaurant was no particularly exciting, better options eleswhere in Sentosa.
Enjoyable stay, expensive but you're paying for exclusivity.