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“Indulgence , and why not ?” 4 of 5 stars
Review of Capella Singapore

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Capella Singapore
5.0 of 5 Resort   |   1 The Knolls, Sentosa Island, Sentosa Island 098297, Singapore   |  
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Ranked #1 of 13 Hotels in Sentosa Island
Singapore
Top Contributor
161 reviews 161 reviews
48 hotel reviews
Reviews in 81 cities Reviews in 81 cities
105 helpful votes 105 helpful votes
“Indulgence , and why not ?”
4 of 5 stars Reviewed February 20, 2012 via mobile

If you want to get away from the city pace, smog , traffic , noise , concrete - Then this is the place . Set amongst lush greenery with all yr modern amenities , Capella is a great stay . Great rooms , great pool , great lush greenery every where you turn .

Leave yr city expectations at the door as well when it comes to service . The staff are there , but perhaps not as quick footed as their counterparts in town . If you want to leave sentosa via a cab , be prepared for a wait as well . Then again , what's the hurry? You're here to enjoy this place for a reason , so, take a chill pill and relax ....

  • Stayed June 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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724 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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English first
Cannes, France
Top Contributor
68 reviews 68 reviews
43 hotel reviews
Reviews in 39 cities Reviews in 39 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed February 20, 2012

After a few visits of Singapore, you can become tired of a bustling, noisy city, that wants to be bigger and better than manhatten. Sentosa seems a godsent alternate with a (not too attractive) beach and pleasant recreation areas under shady tropical trees with ponds. A regular bus takes one to the city if necessary. The accomodation leaves nothing to be disired and matches the high hotel standards of Singapore. The garden restaurant with a view of the harbor at night is enchanting and the chinese cuisine, served from rich open buffets is a relish. We left after two nights, without complaints and a very good feeling about having booked this resort. But on returning I was miffed at finding a belated minibar charge on my credit card balance sheet for items we had not consume. Not a big amount, though, less than $100, but I resented that after having regularly checked out, my card number and signature on file was being used to throw any new charge at me. Suspecting an indelicassy,, I immediately contested the charge in writing, arguing, that in my age I would never dare sinking my teeth into a rockhartd oiece of near frozenToblerone chocolate, even for free ,and certainly not from a mini bar. The management was absolutely correct in the matter, informing me that the young receptionist had left them, (probably fired when his fiddling was discovered through earlier complaints) and the amount refunded to my credit card without delay. I can therefore still highly recommend it.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Glasgow, United Kingdom
Top Contributor
172 reviews 172 reviews
82 hotel reviews
Reviews in 73 cities Reviews in 73 cities
181 helpful votes 181 helpful votes
5 of 5 stars Reviewed February 19, 2012

This is a really special hotel.

We spent the first two nights of our honeymoon here, staying in a one bedroom garden villa, in January 2012. It was just what we needed after a stressful few months at work, planning and then having our wedding, and then stepping off a 12 hour flight from Europe.

Every aspect of the service we received in this hotel was flawless. One of their "personal assistant" team contacted me a few days before we left the UK to check our flight details, and ensured our room was ready when we arrived. They also gave us a complimentary late checkout (as our onwards flight to Australia was in the evening), which I thought was a very nice touch.

Check-in was just a breeze - they had iced tea ready for us to sip while our reservation details were confirmed (which took all of 30 seconds). Then we were escorted (on a golf buggy) to our villa, with our luggage following on another buggy.

To describe the villa as opulent, luxurious, wonderful, just doesn't do it justice. These rooms have to be seen to be believed. The villa has three large rooms (lounge, bedroom and huge bathroom), plus outdoor patio area, outdoor private plunge pool. Behind the bathroom there is also a dressing area, and outside the bathroom is an outdoor bath and outdoor shower. Since it was our honeymoon they also gave us a complimentary bottle of wine, and a handwritten note from the manager welcoming us and congratulating us on our wedding.

The room decor and furnishings were superb - see my photos for a better idea. Short of listing literally every fitting and feature, highlights included the multitude of towels; comfortable seats everywhere; mood lighting; complimentary (non-alcoholic) minibar, tea/coffee, free wifi, his and hers flip flops and slippers, two huge TVs, BOSE sound system, electronic blinds and curtains, the bedside control panel for aircon/curtains/etc, and of course the plunge pool and the outdoor shower. And the amazingly soft seat in the bathroom. And the multitude of high quality toiletries. And many other things too! They have considered virtually everything, providing amenities ranging from a writing kit (complete with pencil and sharpener if you'd rather not use the pens) to mosquito repellent (not that we needed to use it).

Moving from the room to the hotel itself, a few other points are worth noting. The library (which is everything you'd expect a modern, colonial style library to be, and a lot more) has complimentary tea/coffee/soft drinks and sweets available all day and night, and a complimentary high tea served every afternoon for a few hours. Most times we visited the library it was empty (bliss!) though one afternoon tea was quite busy. The personal assistants are based here too; we found them extremely enthusiastic and helpful, organising dinner at The Knolls restaurant one evening and a spa visit too. When we next bumped into them around the hotel they would enquire about how we'd enjoyed our spa visit / meal etc (without prompting or referring to any paperwork) - I thought that was really outstanding service.

The hotel grounds are immaculately kept, and they have some resident peacocks too, who we met a few times in the gardens (though we kept a distance!). We didn't use the main swimming pools, though they looked great and really inviting, as did the sun loungers around the pool areas.

We visited the Auriga Spa one day, and that in itself is a good reason to come to this hotel - really peaceful, relaxing and luxurious. The horizontal/vertical shower, and the thermal shower experience were amazing, not to mention our couples massage! We ate in The Knolls restaurant and were impressed with it too, especially with the prices - it's certainly not "fast food" prices, but was quite a bit less than we'd pay for a similar quality meal in Europe or North America.

If you do treat yourself to a stay here, don't plan on leaving the hotel to explore Sentosa or Singapore though, as you won't want to leave! (Incidentally the hotel cost includes complimentary entry to Sentosa Island; you usually need to pay to enter Sentosa from Singapore.) Overall this is a superb hotel, and is very highly recommended if you are in Singapore. It thoroughly deserves its official 5 star rating. We enjoy exploring new places and rarely visit the same hotel twice, but with Capella Singapore I'd make an exception.

Room Tip: One bedroom villas are well worth the cost - treat yourself!
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Much Hadham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 18, 2012

Check in was straight forward and very quick. We were then taken by buggy to our Villa. "It was stunning" The staff very friendly and the 4 Hours spent being pampered was bliss. I so hope to return in the near future.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zug, Switzerland
Top Contributor
78 reviews 78 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 17, 2012

The rooms are very modern, big and nice! Unfortunately our sea view pool villa was not ready at 3 pm although I requested for an early arrival. No sea view as well but we could change to a suite with a good view. Stuff should be better trained and some lack english which shouldn't be in a 5 star resort!

Room Tip: Check about the view before with reservations
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  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 11, 2012

Dear All

Capella Sentosa is fantastic. Its our first trip and we stayed in the one bedroom villa with seaview for six nights. We travelled as a family with my wife, my son who is 3 years old and a 6 month old baby.
The Colonial facade of the main buidling was beautiful, reminiscent of the by-gone era of English Colonial rule and exclusiveness. What impresses me the most was how thoroughly modern was the interior of the building and not to mention the exquisite decor. The furnishing was uncluttered and ambiance was devine. Behind the colonial facade was a modern building housing accomodation rooms, auriga spa, Knolls restaurant, Casia Chinese restaurant and the fantastic open space bar known as the Rob's bar.
Breakfast at Knoll's was just brilliant with a wide selection of Asian and Western choices. The staff was friendly, efficient and can't seem to do enough for you. We had lunch and Dinner at Cassia. Cassia serves modern Cantonese style cuisine. Food was top notch but had prices to match, which I was happy to pay. If you charge high prices, you have to make sure you deliver in all aspects and Cassia delivered in spades.
The Rob's bar offers a perfect open lounge bar with pool beds for you to put your feet up and enjoy a nice cool refreshing alcoholic drink with friends. A couple of my old school mates teamed up with me for a nice night cap one night.
The resort has a three tier pool, two for lazying around in with friends or family and another 25 m lap pool.The Villa was a good size and the plunge pool was great allowing us to use it when our baby was asleep. The villas are situated North side of the resort and nestled in beautiful lush tropical surroundings. Wonderful!
The resort is very private and we hardly run into other guests which was what we had hoped for. It is located in Sentosa Island which had undergone a tremendous transformation over the last few years. Plenty to do with the kids now. Songs of the Sea was a fanstastic performance. Buy tickets early. Capella helped us out with the acquisition. Palawan beach was 10 minutes walk down from Capella. Very accessible.
We will definitely return and in fact, my wife and I were planning our next trip back whilst on the flight back to Australia.

Room Tip: Go for the Villa!
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandyliw, Director of Sales & Marketing at Capella Singapore, responded to this review, February 15, 2012
We are all very pleased to hear that you and your family enjoyed your stay at Capella, and even more ecstatic to hear that you are already planning a return trip. It may be interesting to note that the British colonial buildings you mentioned in your letter were built by the British military two years after Fort Siloso in 1880, and were beautifully restored after more than 130 years. The fusion of architecture from the past and present along with a rain forest, and the closeness of the South China Sea makes Capella a very unique and gratifying experience. It is an oasis designed to pamper and de-stress even the most weary traveler, so don't wait too long in Australia before returning for another treatment. We will be waiting especially for you and your family, and promise to make memories you will forever savour.

Warm Regards
Sandy Liw
Director of Sales & Marketing
Capella Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stavanger, Norway
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 8, 2012

Lovely couples vacation spot. We stayed in a one bedroom villa with a plunge pool. Chaise lounge for two in the living room, iPod dock and great sound throughout the villa, bedside controls for all the lights and blinds, spacious bathroom with outdoor jetted tub. It was a perfect get away from the hustle of Singapore - absolutely quiet, no traffic noise. The staff was unobtrusive but yet always there when you needed something. 2 Cons (very small): all beverages are way overpriced, even for Singapore (think $20USD for a bottle of Pellegrino) and if you leave any food out anywhere in your villa ants will quickly appear (like anywhere in the tropics).

Room Tip: No noise in the one bedroom villas and the plunge pools are fabulous.
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  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Capella Singapore

Address: 1 The Knolls, Sentosa Island, Sentosa Island 098297, Singapore
Phone Number:
Location: Singapore > Sentosa Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Sentosa Island
#1 On the Beach Hotel in Sentosa Island
#1 Spa Hotel in Sentosa Island
#1 Top resorts Hotel in Sentosa Island
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Capella Singapore 5*
Number of rooms: 112
Official Description (provided by the hotel):
An ultra luxury resort situated on Sentosa Island, Singapore. Guests can enjoy an on-site spa, restaurants, golf courses and the beautiful landscape overlooking the South China Sea. ... more   less 
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Also Known As:
Capella Singapore Sentosa Island

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