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“Just ok, Americans might not be welcomed” 3 of 5 stars
Review of Kiwilodge Hotel

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Kiwilodge Hotel
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1060 G. Tudtud Street | Mabolo, 6000, Philippines   |  
Hotel amenities
Ranked #59 of 190 Hotels in Cebu Island
Atlanta, Georgia
Top Contributor
70 reviews 70 reviews
22 hotel reviews
Reviews in 13 cities Reviews in 13 cities
51 helpful votes 51 helpful votes
“Just ok, Americans might not be welcomed”
3 of 5 stars Reviewed February 11, 2013

I spent a few days here, and several times I overheard management and staff bad mouthing Americans. Everyone else seems welcomed, but if you are American you might want to choose a different place.
Average hotel. Mediocre food, but the service ranged from OK to very bad.
The waitresses just seem annoyed to see customers.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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76 reviews from our community

Traveler rating
    18
    33
    14
    3
    8
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10
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8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Any
English first
Cebu Island, Philippines
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed February 3, 2013

I am just now about to leave the restaurant at Kiwi Lodge. This will certainly be my last experience here. The food is terrible. They used instant mashed potatoes instead of real ones.

The service is terrible. The waitresses have zero desire to help customers and visibly roll their eyes when you try to catch their attention, or just ignore you altogether.

Lots of other places in Cebu with great service and awesome food. Stay away from here.

  • Stayed February 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KiwilodgeHotel, Manager at Kiwilodge Hotel, responded to this review, February 10, 2013
I don't believe this is a genuine review as we went back on meals sold that day and can guarrantee we used fresh mashed potato.
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Manila, Philippines
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 13, 2013

Three years after my last visit, we stayed overnight at Kiwilodge Hotel in Cebu City in January 2013. Rooms are clean and average with notable lack of shower curtain because of having slip-proof tiles. At 10am the bar already had nine expat boozing customers. Restaurant has fewer choices now and quality is slightly lower (using instant mashed potatoes, slightly too much ice in otherwise excellent milkshakes). Microwave is used on almost all dishes, disappointing.

Kiwilodge's somewhat isolated location, in a downscale residential area about a half-mile from Cebu City's SM Mall, means taxi rides to eveything. Roosters heard all day long. Remember, filipino law does NOT allow majority foreign ownership of any business of any size. Elderly Kiwi co-owner actively involved in all phases of the hotel which makes Kiwilodge cleaner than filipino hotels.

Room Tip: Stay at Cebu City hotels on Juana Osmena Ave, closer to the best mall (Ayala Mall) and to many resta...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KiwilodgeHotel, Manager at Kiwilodge Hotel, responded to this review, February 10, 2013
Thanks for your review. Sorry to here you don't like the menu. Firstly we now have 30% more items on the menu than 3 years ago that's why we had to cut out a lot of images, the menu may have looked larger then, because of all the images.
There are only four items on the menu which are microwaved, We do use the microwave for defrosting but all items are cooked with fresh ingredients.
Some items like stews and goulash's are thawed then cooked.
As far as mashed potatoes, we use instant only if we cannot source non waxy potatoes, 90% of the time we use non waxy potatoes.
Anyway if your over this way again please contact me (Dick Dunlop) and I'll shout you a meal....
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Blenheim, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 4, 2012

If you are Kiwi, Brit, Oz then this is THE place for you - others may also enjoy their stay :-) The owner Dick Dunlop, his wife and his properly trained staff understand pub ethos. Great prices, great food, iced beer, room service, 24/7 in room Wi-Fi and mile wide smiles - who needs Heaven ? We have had extended stays there for several years and give our personal "guarantee" and stamp of approval - Michael & Pureza Wood.

Room Tip: don't be afraid to pay for an upgrade - it just gets better !
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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KiwilodgeHotel, Manager at Kiwilodge Hotel, responded to this review, December 9, 2012
Many thanks for your review Mike, It is most appreciated and I sincerely hope to see you both again soon.
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Hervey Bay, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 4, 2012

For those kiwi, Australian or american travelers who are hanging out for some down to earth tucker, then head on down to the Kiwilodge Hotel Restaurant.
Their mixed grill is to die for and well worth the wait, so give yourselves plenty of time to wait and eat. Good friendly atmosphere and the only thing missing was a piano, what kiwi pub doesn't have a piano :) will be back for more...

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
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KiwilodgeHotel, Manager at Kiwilodge Hotel, responded to this review, December 5, 2012
Many thanks for your comments. It is most appreciated.

We do understand what travellers want when travelling, hence as much downunder food as possible is on the menu however we do have some constraints with supply of some items at times.
Once again many thanks
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Accokeek, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 20, 2012

I only got to stay there for 2 days but my experience there was great. The staff was friendly, the food was good and the and the place was clean. I wouldn't mind staying there again during my next visit.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KiwilodgeHotel, Manager at Kiwilodge Hotel, responded to this review, November 22, 2012
Many thanks for taking the time to review us, I shall be passing this on to the staff, they do try very hard.
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Puerto Galera, Philippines
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
Reviews in 10 cities Reviews in 10 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 9, 2012

Stayed here several times now, comfortable rooms, a third storey has been added now, so even more rooms. Great food with huge size servings. One word of warning, don't ask to have the channel changed on the right hand side Television, all the Kiwi's and Eastern Staters will hang you, it's their RUGBY channel.(LOL). All in all it's a good place to stay, nice and close to Ayala and SM for shopping, and the ferry terminals.
Free Wifi in the Bar Restaurant with good signal strength.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KiwilodgeHotel, Manager at Kiwilodge Hotel, responded to this review, October 10, 2012
Many many thanks for the review, most appreciated that you took the time to do it.
Yes the Rugby channel is revered by all.......
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kiwilodge Hotel

Address: 1060 G. Tudtud Street | Mabolo, 6000, Philippines
Location: Philippines > Visayas > Cebu Island
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
#2 Best Value Hotel in Cebu Island
Price Range (Based on Average Rates): $$$$
Number of rooms: 36
Official Description (provided by the hotel):
Very central location in Cebu City, rooms have air con, en-suite bathroom, HD Cable TV and full 24 hr security with plenty of parking, very close to the two main malls and the Piers. Bar-Restaurant opens at 7am with free wifi and serves great breakfast along with many European Favourites like Fish and Chips, Beef Stews, Roast Dinners, etc. Always cold beer on hand. All the taxi drivers know us. ... more   less 
Also Known As:
Kiwi Hotel Cebu City

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