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“Great staff, location and restaurant but not so good for lounging on the beach” 3 of 5 stars
Review of Two Seasons Boracay Resort

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Two Seasons Boracay Resort
3.5 of 5 Hotel   |   Station 1, 5608, Philippines   |  
Hotel amenities
Ranked #29 of 131 hotels in Boracay
Singapore, Singapore
Top Contributor
56 reviews 56 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
41 helpful votes 41 helpful votes
“Great staff, location and restaurant but not so good for lounging on the beach”
3 of 5 stars Reviewed February 14, 2013

Just spent 4 nights at the Two Seasons and had an amazing time in Boracay, definitely an island I will return to! We were really debating giving the hotel 3 or 4 stars - here's why I decided on 3 in the end:

What we loved:
- very friendly staff, happy to try to accommodate every request
- immediate, personal transfer. No waiting around for groups etc.
- we arrived at 8am and despite check in being 2pm, our room was available immediately which was a godsend after an overnight flight. I find this is pretty rare in hotels so we really appreciated it.
- good location for us. It's a 20min / 1km walk to the busy area with shops / ATM's / bars etc but a nice walk along the beach, and there are closer quieter restaurants if you want
- great restaurant and happy hour. Highly recommend the 4 cheese pizza. Breakfast selection is also very good.
- free transfer around the island if you don't want to walk

What we think should change:
- they DESPERATELY need more sun loungers! The main purpose of being in Boracay is to lounge on the beach, read and swim and there were only about 16 sun loungers for the whole hotel! However the main thing that annoyed me was that the staff didn't monitor usage, so several times whilst we were sat on the sand we saw sun loungers reserved by towels, but no-one sitting on them for over 2 hours, or going for lunch and leaving the loungers reserved.
- air con is very noisy, as is the building site next door. Luckily we sleep like the dead but for sensitive sleepers or people with kids it could be annoying
- room is clean but shabby, and I hate twin beds in a double room...
- wifi signal didn't reach our bedroom

Room Tip: get a sea view if possible / affordable I would not choose a ground floor rom as the main walkway...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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281 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 14, 2013

This hotel is the most terrible I have ever seen. When I booked the hotel, I asked adding 2 extra beds. They confirmed my order first and then told me they could NOT because the room was too small. At this point, I asked if I could cancel, and then they told me " yes you can, but no money refund". So, I was wondering if you could NOT add extra beds, why you confirmed my order?

This hotel only knows making money, but doesn't want to help guests to solve problems. i have never seen such a terrible hotel like this. Since they have knew very well it is impossible to add extra beds, why they confirmed? And after confirmation, they didn't want us to cancel. They insist us to live in. How such a terrible holiday they brought us???

So, please do NOT come to this hotel. They are not a responsible and not creditable hotel.
Also, this hotel is far from those street where lots of stores and restaurants are. You need to take very long walk to have meals or shopping stores or supermarket.

You have many many chooses than this lousy one in Boracay.
Never ever stay here!

Room Tip: This hotel is too far from most restaurents and supermarkets and shops. You need to take a long wal...
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  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 10, 2013

we booked directly with the hotel, 4 rooms for our big family reunion (with all our kids & grandparents). all rooms were comfortable and clean. the sea view one was awesome. location on the white sands in Station 1 was superb. the staff was friendly and food good although a bit expensive. Great buffet for breakfast though it would have been nice to have some vegetables added to it. if you can afford it (not cheap - we paid 12,000 Pesos per room per night during Chinese New Year peak season, about 300US$) - defiantly go for it!

Room Tip: room 201 with sea view was great. rooms on the first floor (100+) are in a longer 'street'...
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockford, IL
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 9, 2013

We booked our room directly through Two Seasons. We got one of the advertised packages. Our contact person, Jerome, was responsive and professional. Transfer from the airport to the hotel was flawless. Front desk representative at check-in was professional; hotel and wait staff were very frendly. We were allowed to go in our room before advertised check-in time (15 mins after arrivval at the hotel). We had one of the first floor deluxe rooms. The room had more than enough space for two persons. The bathroom was well-appointed; the zen garden behind was a great aesthetic touch, but also was a great place to dry wet swim clothing. Having the safe in the room was a handy safety amenity. The hallway noise was noticeable, but not during bedtimes.

We had set dinners with our package. Food was average to above average. We thought the hotel could use some improvement in their recipes and techniques to improve quality of food. The daily breakfast, though, provided tasty choices. Bar drinks at the restaurant were fine, but not consistent with amount of alcohol. Wait staff were attentive and friendly.

We very much enjoyed the beachfront. At least during our stay, beach loungers were always available. Service towels were easily available by the bar. The hotel's stretch of beach is possibly the best along white beach: clean, not crowded, spacious especially during low tides, not rocky. Vendors still frequent the area, particularly on standby in the closed hotel to the right of the property, but they're not intrusive. We spent most of our time out front, except for nights (went to Station 2), and during water sports adventures (Diamond Water Sports is the place to go for this).

Overall, a pleasant experience at Two Seasons!

Room Tip: Deluxe room is great for couples.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo, Sri Lanka
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 28, 2013

We had booked a double room at this hotel, which looked nice on Agoda's website. What a dump. The room was small, shabby, the front overlooking a derelict building and had twin beds. The hotel were disinterested in our complaints. We wondered if we could just spend minimum time in the room, so sought their beach area and sunbeds only to find that all the sun beds were taken and there were much too few for the size of the hotel. After we complained we were told 'that is the room you get if you book through Agoda'. We booked out, losing our almost $500 , as we could not bear to stay there. We walked along the beach and found a great hotel and stayed there.

Room Tip: Go to a different hotel
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  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 21, 2013

Nice hotel, pool a bit disappointing. We were in a junior suite with a sea view- gorgeous room! But the noise from the air conditioning was pretty loud. I needed earplugs and an eye mask as it was so bright. The staff here are so lovely- they try and and make your trip the best it can be. A good location up the beach so it is a bit quieter. Rooms always clean and I like the breakfast maybe a bit more variety for western tourists would be good, but we are in the Philippines. Deck chair situation as previously mentioned has not improved :( in our room we had a lovely window overlooking the ocean from the bed which was a bonus. They loaned us an adaptor and DVDs for free. It was ok but not the best place I've stayed. Would be good if there was a gym even if only small.

Room Tip: Avoid rooms near the ac units
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 20, 2013

My family and I stayed here in one of the family suites, at the back of the resort on the 1st floor. Decided to snatch the last family room after reading reviews that the deluxe rooms can get a little noisy since they are in the main hallway. On one side of the room we had a view of the pool and the rest of the resort, and the other was on looking the road. Located in Station 1, it is much quieter than station two and being algae season, the waters on this end didn't seem to gather as much of the algae. Walk further down Fridays way and you will see the water get even clearer the more you go further out. Beautiful rooms, with beautiful bathrooms filled to the brim with toothbrushes, toothpastes, soaps and shampoos. Our room even had a separate room, so families who want a little "mommy and daddy privacy" can still have a room to themselves equipped with your own air conditioning and TV. Rooms can be serviced on request and each night the staff come to cahnge your bin liners and give you some yummy "goodnight cookies". Breakfast options are good: egg station, cereals, pancakes and waffles and hot dishes (one or two changed each day) fruit juices, etc. Breakfast is included with your room. Staff are helpful, there is a laundry service and customer service is friendly.
Not much to complain about this resort, however there were a few little things that raised an eyebrow or two: The resort has sun chairs out on the beach and it is basically a case of the early bird gets the worm. We saw a European lady try to tell a Pinay guest (who by the way hailed from the states) that the chairs are "reserved for international guests only" lol Although it is no fault of the resort that arrogant guests happened to be checked in to their resort, they should have a much more solid way to reserve the chairs rather than just throwing a towel on them and claiming that them when every chair always seems to have a towel on it all the time. May even save them a few brawls in the morning. Another thing was we had stayed there in a busy month and the rooftop bar was under construction. It was also a little pricey for what it was, although I expecting that considering that you are eating in the resort. Pizzas were not available and all the interesting items on the menu were never available on the 4 days we had stayed. Considering that we were also paying the highest rates of the year, I would have liked to have seen the sunset off the top of that roof. These are just little things, but it would have scored a 5 out of 5 had these issues been addressed. The resort is wonderful in terms of accommodation, but if you want to explore a little more, I would suggest staying closer or even in station 2. This area is more a place for pure relaxation.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Two Seasons Boracay Resort

Address: Station 1, 5608, Philippines
Location: Philippines > Visayas > Boracay
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 On the Beach Hotel in Boracay
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Two Seasons Boracay Resort 3.5*
Reservation Options:
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Also Known As:
2 Seasons Boracay Resort
Two Seasons Boracay Hotel Boracay
Two Seasons Hotel

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