Had an unforgettable, excellent, awesome stay at this resort last July 2012 - this was a very good end to our homecoming after being away for more than 10 years! From the time we landed at Caticlan, they already have a staff waiting for us at the arrival area, they won't let you carry your own bag and they also took care of the paperwork upon arrival. Shortly after, they escorted us to a van waiting right outside the airport that took us to the port where Discovery Shores' exclusive ferry boat took us to the island - we felt so special! It was a very short boat ride but they still managed to hand us fresh towels, bottled water and snack bars - unbelievable service! Upon arrival, our suites were ready - there's 18 of us travelling and they managed to have all of our suites ready and with welcome amenities (plates of cupcakes, pastries, birthday cake, etc.) and a welcome banner taped on the wall of the largest suite that we have welcoming us back home, very sweet gesture. The staff were all accommodating the whole time we were there, special mention to Rex at the pool bar who took very good care of us every single day, when you place your towel in one of the lounge chairs to take a quick dip in the pool, upon getting out, you will find your towel nicely folded and your sunglasses and other personal items neatly placed on the table! And Marlon, the ever reliable Security Person who made us feel safe every minute that we were there and who always reserved the front lounge beds (?) by the beach, we felt so taken cared of and we felt like we were the only guests in the resort that week! We also enjoyed the daily PM amenities of filipino delicacies, can't remember their names but they were all good, our children who were all born in the US and Australia, loved the delicacies and didn't even hesitate to try them. Daily buffet breakfast was very, very good - they prepared and served food to satisfy not just the filipinos but foreigners as well, my european hubby who is very picky with food, loved everything! And while you are enjoying the pool, they keep bringing out/serving goodies all day! They have a snow cone station by the pool all day and they also walked around with goodies/pastries/delicacies all day for you to taste - don't even think about your diet when you stay here :-) And you shouldn't miss happy hour!!!
I know I should have written this review as soon as we came back from our vacation but just didn't find the time until now because I know it won't be a short review. Our family is still talking about our stay and can't stop talking about it every time we get together. We are definitely returning to Discovery Shores, this is the most memorable vacation that our family had - to date.
Keep up your excellent work and we hope to see you all again very, very soon!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Greetings from Discovery Shores Boracay.
My heart-felt thanks for this post. We are elated that you found your experience with us remarkable and unforgettable. This makes our work all the more sweeter. Reading your post made me smile. I am sure Rex and Marlon will appreciate it too that you remembered them. Your family will always have a home here in Boracay. We hope that you return sooner, rather than later.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.