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“Welcoming and accomodating Hotel staff..but not the the Restaurant” 3 of 5 stars
Review of Microtel Inn & Suites by Wyndham Boracay

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Microtel Inn & Suites by Wyndham Boracay
3.0 of 5 Hotel   |   Diniwid Beach | Malay, Aklan, Aklan Province 5608, Philippines   |  
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Ranked #26 of 137 Hotels in Boracay
Manila, Philippines
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Welcoming and accomodating Hotel staff..but not the the Restaurant”
3 of 5 stars Reviewed December 28, 2013

We stayed overnight in this hotel (Dec. 26-27) after spending two nights in Station 2 hoping to get rid of the crowd at least on our last night. The hotel staff was very accommodating and we're happy that two adjoining rooms were given to us.

What seemed to be a relaxing night turned out frustrating for our supposed dinner and few drinks after sitting for 30 minutes at Mama's Fish Restaurant as no one bothered to take our order. My daughter approached one of the waitress twice but she was ignored. These 3 lady staff were quite busy accommodating a handful of foreign tourists and we understand that . What is more annoying was when the head waitress instructed her staff to take the order of the Asian foreign couple at table # 2 (I heard it myself) who just sat for 5 minutes. Without a word we left the place and made a last minute transportation (8PM)booking to D' Mall. Before leaving for a very late dinner, we complained to the Front desk on duty and she promised to bring our concern to the Restaurant concessionaire management.

During my occasional foreign business trips, I was never treated and discriminated this way. Sadly, it happened in my own country (only in the Philippines). We may looked like budget local travelers, but we could equally give tips for good service as a matter of practice. Majority of Boracay tourists are foreign nationals but please accord your Kababayan probably not the best but at least better treatment.

Note: My rating is for the hotel only.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelB0racay, Manager at Microtel Inn & Suites by Wyndham Boracay, responded to this review, December 29, 2013
Thank you for taking time to write a review on your recent stay We are happy that you received good service from our hotel staff and found them very accommodating.
I have shared your observation with our restaurant concessionaire and they have assured that corrective actions will be taken to prevent recurrence.
We hope to get the chance to serve you again on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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373 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
HK
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 21, 2013

Warm and welcoming staff, beautiful private and quiet beach, great food and attentive service.

It's away from the main beach, but there's a reliable shuttle bus service.

Also was very happy with the in-house travel agent, who helped us book all our water activities.

Overall it was an awesome place to stay for our honeymoon. Thank you Microtel!

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelB0racay, Manager at Microtel Inn & Suites by Wyndham Boracay, responded to this review, December 23, 2013
Thank you for making Microtel by Wyndham your hotel choice in Boracay Island. We are very glad to hear that you had a great experience in our hotel and we look forward to welcoming you again in Microtel Boracay on your next honeymoon!
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Manila, Philippines
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 10, 2013

We chose to stay in Microtel Boracay as we were quite satisfied with our first stay two years earlier. Its our wedding anniversary and we decided to bring the family, our baby and our parents.

We fell in love with Diniwid beach's location as it sits in the quieter side of Boracay where we had our honeymoon - Nami Resort. Microtel was a lot less expensive and it has the amenities we think we need for our stay. The frozen ice tea and cold towels are a refreshing welcome after a tiring trip.

Unfortunately, we didn't expect that the strongest typhoon in history was to visit us during our vacation - planned a year ago. I can say that the best test of a hotel’s service is during calamities.

We saw the manager was making sure the preparations are being made for the coming storm. Wind breakers were installed at the front lawn, glass windows were covered up and taped and bamboo fences were reinforced. When the storm arrived, we can see the staff readily available and visible as they keep watch of the hotel. Guests were advised for safety. Power was cut off but the generator was available to keep the guests comfortable. During and after the storm, hotel management improvised and provided the guests with breakfast buffet instead of the usual ala carte. They extended the same service for lunch and dinner. We know the staff are going above and beyond their duties as they worked beyond their shift! We learned later that their relievers were not able to report to work!

We also learned that power and communications are out in the entire island. We knew our flights were cancelled so opted to go the the ticketing office in Caticlan to have our flights rebooked. Amazingly, they were able to take us back to the airport without a hitch and we were able to get our flights before noon! Special mention to Dante who stayed in the airport during the storm to take care of the other stranded guests. They were also gracious to accommodate us for the extension of our stay until our rebooked departure. We only wish they offered us some discounts in our unplanned extension.

The remainder of our stay in spite of Haiyan almost made up for a quite scary experience in the midst of the storm in Boracay. If i would choose a place to stay in Boracay, more so during a calamity, i'd pick Microtel over the others without batting an eyelash.

Kudos to Microtel staff for a job well done!

Room Tip: Beach front rooms are better than the suite as it has a nice view of the ocean. The suite is beside...
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelB0racay, Manager at Microtel Inn & Suites by Wyndham Boracay, responded to this review, December 23, 2013
Thank you for taking time to share your recent experience with us. We are so glad to hear that you appreciated the little efforts that our Team did to make all our valued guests safe & comfortable during the super typhoon "Haiyan". We all look forward to welcoming you and your family back in Microtel Boracay on your next wedding anniversary!
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Petaling Jaya
Top Contributor
91 reviews 91 reviews
18 hotel reviews
Reviews in 36 cities Reviews in 36 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed December 9, 2013

We stayed in a double room with two queen sized beds in Dec 2013. The room was spacious and clean. For light sleepers, would suggest asking for rooms away from the rooster who starts crowing very early in the morning! Diniwid beach is not very long but it is quiet, away from the maddening crowd of White Beach. Room came with breakfast and the choices change daily. Eg beef/chicken with rice and a choice of scrambled or fried egg on Mondays, bacon or sausage with pancakes and a choice of scrambled or fried egg on Tuesdays, etc. Breakfast was filling and tasty. A la carte menu seems decent but we did not check it out. The hotel has a small pool by the beach with lounge chairs and hammocks. There are safe desposit boxes at the reception and the room has no kettle but you can help yourself to coffee, tea and water in the lobby as you enjoy the free wifi. There are regular shuttles to D'Mall in town, FOC. Overall, a nice, quiet hotel that is value for your money.

Room Tip: Ask for rooms away from the roosters unless you would like an early morning wake up call every morni...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelB0racay, Manager at Microtel Inn & Suites by Wyndham Boracay, responded to this review, December 23, 2013
Thank you for taking time to write a review on your recent stay. We are happy to hear that you found our location in Diniwid Beach quiet and our facilities and amenities value for your money.
We hope to welcome you back soon here in Microtel Boracay!
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Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 26, 2013

Considering the resort had been inconvenienced by the typhoon (the staff most definitely had been but never showed it) it was a fantastic place. Spent 4 nights here and would go again in a heartbeat.
The shuttle to D'Mall was a nice touch but what really made the place was the staff. It doesn't have flat screen in the rooms but seriously? You don't go to Boracay to watch TV surely!!! Excellent beach with nice loungers. Pool was nice and the restaurant set breakfast was tasty. Endless water and coffee also a great idea.

Room Tip: The view wasn't the best on the ground floor rooms but who cares? Get out onto the beach!
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelB0racay, Manager at Microtel Inn & Suites by Wyndham Boracay, responded to this review, December 1, 2013
Thank you for making Microtel Boracay your hotel of choice in Boracay Island. We are very glad to hear that you had a nice experience in our hotel and we are grateful for your recommendation. We look forward to welcoming you again on your next visit.
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Singapore
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed November 10, 2013 via mobile

Th hotel was decent, clean, convenient, right next to the beach. We were a little tentative as we got down from the airport transfer and were brought through what looked a bit dodgy. The hotel immediately put us at ease. Service at the restaurant can be a bit slow but the staff were friendly. The fruit juices were to die for! The pool is a tat too small but not a bit issue as the beach is right next to the hotel. There were too many touts trying to push hats, sunglasses though. After a week of very pleasant stay, the hotel tried to charge us for drinks someone else took. They need a better way of accepting charges to the room!

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelB0racay, Manager at Microtel Inn & Suites by Wyndham Boracay, responded to this review, November 16, 2013
Thank you for posting a review on your recent stay with us. We are glad to know that you found our hotel decent, clean, and convenient being right next to the beach. We have noted your concern on our restaurant & bar concessionaire, and rest assure that corrective actions will be taken. We look forward to welcoming you all back here in Microtel Boracay!
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Baguio, Philippines
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 28, 2013

If you are looking for a peaceful place to stay where you can relax and have a good night sleep, Microtel is the perfect place. it is a child friendly place for your kids because there is a play area and the pool is not that deep. However, if you are a teenager looking for fun and excitement, find another place because Microtel is far from station 2 where all the good things happen. None the less, the hotel offers a FREE SHUTTLE from the hotel going to station 2/ D mall. The sand in front of the hotel is not as good as the sand in station 1. i'm still giving the hotel a rating of very good for these following reasons: 1. the free water and free coffee 2. free shuttle 3. spacious room 4. warm accommodation.
one thing bothered me, i arranged an airport transfer with the hotel which i paid. i asked the front desk if the transfer is a van, she said yes. however, when we reached caticlan, transfering to kalibo, IT WAS NOT A VAN. Dante, the hotel assistant, assisted us to a bus with other people. that's why my family paid for a transfer for us to be alone expecting its a van but it was NOT.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelB0racay, Manager at Microtel Inn & Suites by Wyndham Boracay, responded to this review, October 31, 2013
Thank you for taking time to write a review following your visit with us. We would like to apologize for the miscommunication on your airport transfer and have discussed this concern with our Front Office Team to prevent recurrence. We are truly happy to hear that you found our facilities, amenities and services "very good" and we look forward to welcoming you all back soon in Microtel Boracay!
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Additional Information about Microtel Inn & Suites by Wyndham Boracay

Address: Diniwid Beach | Malay, Aklan, Aklan Province 5608, Philippines
Phone Number:
Location: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 On the Beach Hotel in Boracay
Price Range (Based on Average Rates): $
Hotel Class:3 star — Microtel Inn & Suites by Wyndham Boracay 3*
Number of rooms: 50
Official Description (provided by the hotel):
Microtel Boracay is a beachfront Mediterranean-inspired resort. It sports a tropical island look and brings to its doorstep the white sand beaches, water sport activities, tropical beach night life and other island adventures. Microtel Boracay lends unmatched comfort to Boracay beach holidays, complementing the tropical vibe that Boracay Island is famous for. ... more   less 
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Also Known As:
Microtel Inn & Suites Boracay Hotel Boracay
Microtel Inn And Suites Boracay
Microtel Hotel Boracay
Microtel Boracay
Boracay Microtel

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