My wife and I booked La Carmela through agoda.com for 12 nights in August. We had done some research and thought the location was great, and would allow us to do lots of relaxing by the pool, while still having easy access to the beach and activities. In that way it was a fairly good choice. Unfortunately in other ways the hotel was a bit of a disappointment. The photos on agoda.com gave the impression that the rooms were more modern than they actually were. Our room (308) was not only fairly old, but needed repeated attention for the broken safe and hot water heater. The hot water heater had to be replaced while we were there (about 1 hour sitting in room) and the safe had to have the batteries changed in it about 5 times before it would work properly. The power went out a couple of times too.
On our first night we arrived fairly late, and when checking into the hotel we were met with barely a hint of friendliness and a huge list of rules. Also the hotel asked us for a deposit of $1000 php upon checking in for a ratty old key. Also, the food in the hotel restaurant was really not very good. (pretty cheap though) We were repeatedly asked whether we were hotel guests when trying to get sun lounges out on the beach, yet the hotel allowed loads of touts and massage therapists to occupy the seating that is intended for guests' usage.
Also, the hotel was only willing to clean the room every two days. If you wanted this service, you had to go down to the front desk and sign a paper declaring that you wanted it. Most times, if you did this the room would be cleaned. There was an exception in our case, when we had to wait for a third day to have our room cleaned. This is a bigger deal when you're in an area constantly being trampled with sand.
Despite the laundry list of rules they insisted on showing every new guest, the hotel was very noisy every morning, with lots of guests slamming doors and kids running around. The sheer number of families with kids made it impossible to enjoy the small pool near the beach, and the complete lack of sun lounges by the pool made it absolutely impossible to catch a tan or chill with a book there.
Also there is no complimentary wifi in the hotel. You have to buy wifi cards by the hour, or bulk hours slightly cheaper. Also, this service was not working at one point during our stay, and required us to go to the front desk late at night for help. (the phone in the room did not work at all for a few days while we were there, so we could not even contact the front desk)
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- Also Known As:
- La Carmela De Boracay Hotel Boracay
- La Carmela De Hotel Boracay
- Boracay La Carmela De