Imagine that I had to request three times (8am, 2pm, and 6pm) the housekeeping to clean the room. Their own staffs seemed not familiar with their own policy as they should have reminded me to sign that MUR as prerequisite before cleaning the room. The first time I called, the staff said, 'ppnta n po'. The second staff on my second call (I am already disappointed this time) asked if its okay to clean the room without my presence and I said, go ahead. I left to do some water activities hoping that when I get back everything would be in order but that didnt happen. The third time I called the housekeeping, the staff said they lined up my request but the front desk didnt respond to their call to confirm my presence daw. I was really pissed off this time so I called the front desk to request for their manager. The front desk then asked me if I already signed that MUR and what really annoyed me was that nobody from the housekeeping dept verified the same. It was so easy for me to sign that [--] paper if only they have asked me in my first request. Now, I asked the front desk for the manager but she insisted several times that housekeeping will be coming then to clean my room. This damn girl didnt understand my request that I had to insinuate my need to talk to their manager. The supervisor appeared and apologized but my concern is that i went there to spend my vacation and to relax that I chose their place to spend it. Unfortunately, I was upset and worst is I had to be there while they were cleaning the room.
If I were you, I would try other hotels and la carmela would be last on my list. I also dont see myself going back there anytime soon unless they are the only hotel with vacant rooms in which I strongly doubt.
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- Also Known As:
- La Carmela De Boracay Hotel Boracay
- La Carmela De Hotel Boracay
- Boracay La Carmela De