Went as a group. Lack of credit card facilities a big drawback, especially when they ask you to pay the full balance on arrival , which was an issue as we had booked 3 rooms and were arriving at different times and the total balance outstanding was US$1300 - required in cash. Also had to pay half the amount up front in December, 2 months before traveling - a credit card facility to take a deposit much better.
Seemed very disorganized and confused.
We booked transfer for 2 people, confirmed it twice, and yet when arrived they were expecting 6 people.
We booked additional beds for 1 night, they tried to charge for 4 nights
Also quite noisy in the mornings, the reception staff were very loud, starting at 7am, as well as possibly having the loudest phone in Boracay.
I was asked to pay my friends mini bar bill on departure, because they hadn't paid when they were leaving a few days before. Not really my problem, but in good faith paid it anyway following the sob story about the money being deducted from their salaries - easily solved if credit card facilities available. Later discovered one of my friends had already paid their bill when they were checking out, so we were double charged for one of the rooms mini bar bill.
Breakfast wasn't great, and usually was barely warm when it was delivered. Better off going to Jony's beach hut 2 mins walk away.
The main blind in my room was broken which meant that I couldn't close the blinds fully for the first 2 nights, so woke up at sunrise each of those mornings. Informed them on days 1 and 2, was eventually fixed on day 3 of 5.
Arrived home from a night out to discover no security at reception and our room keys left on the table for anyone to walk in and access the room.
Location is right on the beach, and some decent restaurants nearby. Some nightclubs also nearby a little noisy until very late, but no big deal as we were out pretty late most nights anyway.. Generally a good quiet location on the beach. and with their own beds to lie on the beach metres from the sea.
5 minute walk to the water sports organisers.
Beach towels provided is a nice touch.
Given they had a big premium on their prices for CNY week, overall too many things wrong to be considered good value.
- Official Description (provided by the hotel):
- Set right along soft white sand and the crystal clear ocean, this Boracay resort offers charming accommodation perfectly located on the famous ‘White Beach’. With stunning views of the sea and sunsets, you are just a stroll along the beach away from a fantastic choice of shops, bars and restaurants. This Boracay hotel includes 9 rooms, suites and apartments - each tastefully decorated with antique Filipino furniture or modern accents, all designed to ensure you can feel right ‘at home’. TRUE HOME offers cheap accommodation, super value for your money, excellent service and unbeatable location- your best bet on Boracay hotels. ... more less
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- Also Known As:
- True Home Hotel, Boracay Hotel Boracay
- True Home Boracay