We stayed in this hotel this October 2010. Everything was fine and service is ok except one night someone opened our door and took a peek not knowing that we were awake and gently shut the door. 10 minutes later there was a knock at our door and a housekeeping personnel suddenly ask if we have a problem. Suspicoiusly we told him that we did not called for housekeeping and I told him someone opened our door even though we have the keys. later we told management about the illegal entry and suspicous personnel knocking our door. They lined up all personnel and we told them the exact personnel who knocked our door. Later the night manager promised to fix the problem the next morning. Morning came and no one informed us about the status of last night's illegal entry. We ask the front desk and were told that the key used was a missing master key of the hotel and a personnel named Rommel also resigned from the job months ago. Now our point is that why the manager did not even approach us about the seriounes of the matter. Security is the most important part of any hotel and no matter how good the hotel is if there is a secutiry breach then avoid this hotel. Knowing that there is a missing master key on the loose taken by a rouge staff. It is only proper that the hotel changed the computer codes of all keys. The most outrageous thing about this incident is that the manager tried to avoid us and is very insensitive about the gravity of the case. I say avoid this hotel since a master key is still on the loose and innocent guest will be victims. Customers beware. Manager is Sandy Reynaldo.
- Official Description (provided by the hotel):
- With 273 guest rooms, Henann Garden Resort aims to provide guests affordable accommodations without compromise. Managed by Henann Group of Resorts (same management with Boracay Regency Beach Resort and Spa, and Henann Lagoon Resort), the resort has world-class accommodations and facilities set in expansive landscaped gardens. The resort features the Garden Cafe (an alfresco restaurant), four massive swimming pools, modern fitness center, convenience store, business center, resort-wide wifi access (charge) and direct-private access to the beach front. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Despegar.com, Travelocity, Hotels.com, Odigeo and Tingo so you can book your Henann Garden Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Boracay Garden Hotel Boracay
- Seraph Hotel Boracay