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“great service . . bad location” 3 of 5 stars
Review of Boracay Hills

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Boracay Hills
Bantud | Manoc Manoc, Aklan Province 5608, Philippines   |  
Hotel amenities
Ranked #56 of 134 Hotels in Boracay
Beijing
Top Contributor
92 reviews 92 reviews
33 hotel reviews
Reviews in 25 cities Reviews in 25 cities
52 helpful votes 52 helpful votes
“great service . . bad location”
3 of 5 stars Reviewed January 30, 2012

the service was great but place was orginal made to be SPA house. then things changed to be hotel. Rooms are OK. but not worth price you pay for extra Jacuzzi in room. that you will never use. Hotel is quite area. and nothing close walking distance. but one good thing you can have nice private time in garden. Swimming pool is nice but not for kids and actual swimming.

  • Stayed January 2012, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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213 reviews from our community

Traveler rating
    152
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
Darlington, United Kingdom
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 20, 2011

We had originally decided to go for Boracay Hills since it was away from the noise of the beach front and secluded, however it turned out that there were building works going on next door which woke us up before 7am each morning which wasn't ideal.
We opted for Boracay Hills due to the good reviews on Tripadvisor, however it wasn't quite what it seemed...we had paid for one of their new Garden Jacuzzi Suites which boasted new facilities (i had been sent photos from Karen before we arrived) and our own private jacuzzi hottub. However when we arrived, we were informed that there were 'things being installed in our room' so we had been upgraded to the Honeymoon suite instead. None of the jacuzzi suites were available when i asked - they were all being worked on.
Unfortunately, although the room was lovely and big and had a nice terrace overlooking the pool, the bathroom lacked the hottub (which had been the real selling point to us) and was rather old. The shower didn't work properly and generally the whole suite was just a bit dated. In heinsight we should have complained/moved out, but since it was our first trip together we just decided to enjoy our time there instead rather than complain.
As our trip continued, it became apparent that NONE of the garden suites advertised were ready, and we believe that is where the builders noise was coming from. SO BE WARNED IF YOU WANT ONE OF THESE ROOMS! We are sure they knew they wouldn't be ready when we arrived, but rather than lose out on our business, they 'upgraded' us upon arrival when it was too late for us to change our minds.
The pool is a nice size, although when we first arrived no one had cleaned it so there were quite a lot of leaves around on the surface. When we wanted to use it the following day, they were cleaning it, but after saying 'it will be ready in 5 minutes' it took a further hour and a half so we had our time wasted a bit there.
The buildings at the hotel are used by the Helios Spa, so I think most of the advertised 'hotel' rooms are actually spa rooms when not used - their 'gym hut' (on their website) was full of bed frames which we recognised from their website photos. I think its basically a spa which they advertise as a hotel to get more guests to stay.
A further slight disappointment was the 'continental breakfast' which turned out to be 4 slices of toast each and some tea...
On a plus, the staff were very nice and friendly, and did help us with any queries and issues we had (removing a small lizard from our room one evening) and the shuttle bus was very useful. The room was cleaned daily and we had fresh flowers to come home to each evening.

All in all, our holiday itself to Boracay was brilliant, but that was due to the beaches and atmosphere at the front predominantly rather than the hotel. Unfortunately, i think its a spa trying to be a hotel, and fobbing people off by saying 'we are installing things in your room' rather than admitting that the room we had booked wasn't built yet was not good management. Just be careful if wanting to book here - I feel we ended up overpaying for what we got, considering it advertises such a high standard of rooms.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wuxi, china
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 19, 2011

it was a blessing that i chose boracay hills while we were in boracay.
i became famous as a filipino who brought friends from china.
as we came back after 3 nights stay, my 2 friends collected lots of pictures of boracay including the place of our accommodation. Their whole family saw it, and they were so amazed with the style and fantastic views of the place, they thought it was already the boracay beach, hehehe. their family so pleased that i took cared of them.
i personally thank edmond by bringing back my backpack likewise to karen and john, i almost lost it...took one day but still recover...... thanks also to michael who shared some lifestyle story in boracay and the "tuko". thanks for smoking with us during midnight hehehe.
place is so peaceful, executive suite....huge! we thought we were asked to pick one from that floor, but we didnt know, it was all ours....hahaha
price is reasonable, but hope i could ask for a little more discount next time....
also the one who always prepare for our breakfast though we woke up so late yet we still have....thank you, sorry forgot your name.....also to chad, thanks for making us laughed.
going out at night even midnight....no problem, you would not hesitate to ask for it, because they will offer it.....thanks also for suggested places to eat....my friends appreciated so much, they enjoyed.....
boracay hills a well known resort hotel in boracay, everyone knows it.....
ask for help?, service?, suggestions?....they all have it....better yet, they all give it....
thanks guys and see you soon!!!

Room Tip: better go to boracay with lots of friends. stay in boracay hills executive suite....you will be comp...
See more room tips
  • Stayed July 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalamazoo, Michigan
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 16, 2011

The family stayed at this facility for three nights. During that period the room was only cleaned once. The toilet did not work properly and had to be "fixed" by the staff no less than three times. Perhahs for future reference, the staff might replace the working parts to ensure that it does work.
The bathroom reeked with an oder not suitable for humans. It was not cleaned during the visit. Nor was the bed linen changed.

  • Stayed July 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 4, 2011

I originally booked this room for 5 nights and to move to a beachfront hotel when my friends got there. I wanted somewhere a little more secluded and safe. I was welcomed by a bunch of builders renovating the main building and constructing a spa outhouse with the noise from 7am to 5pm and therefore stopping any use of the pool. Not a great start. My room as spacious as it was, had no telephone, dirty sheets with stains i can only describe as ointment/oil marks, smelly toilet and a shower that offered cold or tepid water...struggling to pump out any water. I checked out the next day to go and stay at the Surfside Resort which was great. When i told the girl about the sheets she offered no apology and just shrugged leaving me to believe that this is a common problem. I fail to believe how anyone would think this was an equivalent to a 5*, the only 5* service they offered was a shuttle service out of the place.

  • Stayed July 2011, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 28, 2011

Our family loved this place. We are Brits so loved the owner Helen and the manager who are also Brits. Thye were friendly but not intrussive, helpful and friendly. Our room over looked the pool with it's own terrace.
Breakfast was very good but had to pay for the cooked one. Didn't eat at the hotel so can't comment on the food. Too much choice down in town to stay at the hotel.
The grounds of the hotel were beautifully maintained with a lovely large pool.
Room clean and the beds comfortable. The bathrooms had a selection of bath goods.
The is a shuttle service into to town and down to the port which is free. It was nice to be in quite environment but being accessible to DMall. Thanks you for a great and memorable stay!

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hemsedal, Norway
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 22, 2011

We spent a week at Boracy Hills and just loved it! Fantastic quiet and relaxing place on a buissy and aventurus island. Really good people working there. You feel like you really are beeing taken good care of. The staff is really nice, and take the extra time helping you with advices of how to get at fun vacation. The manager is a really great guy! The place is just beautiful :) A very special and unique hotel.

Stayed November 2010, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Boracay Hills

Address: Bantud | Manoc Manoc, Aklan Province 5608, Philippines
Location: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 Best Value Hotel in Boracay
#23 Top resorts Hotel in Boracay
Price Range (Based on Average Rates): $
Number of rooms: 10
Official Description (provided by the hotel):
Boracay Hills Resort is not located on white beach but offers an alternative quiet break away. Have the perfect night's sleep after a long day on the beach. ... more   less 
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Also Known As:
Boracay Hills Hotel Boracay
Hills Hotel Boracay

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