We had originally decided to go for Boracay Hills since it was away from the noise of the beach front and secluded, however it turned out that there were building works going on next door which woke us up before 7am each morning which wasn't ideal.
We opted for Boracay Hills due to the good reviews on Tripadvisor, however it wasn't quite what it seemed...we had paid for one of their new Garden Jacuzzi Suites which boasted new facilities (i had been sent photos from Karen before we arrived) and our own private jacuzzi hottub. However when we arrived, we were informed that there were 'things being installed in our room' so we had been upgraded to the Honeymoon suite instead. None of the jacuzzi suites were available when i asked - they were all being worked on.
Unfortunately, although the room was lovely and big and had a nice terrace overlooking the pool, the bathroom lacked the hottub (which had been the real selling point to us) and was rather old. The shower didn't work properly and generally the whole suite was just a bit dated. In heinsight we should have complained/moved out, but since it was our first trip together we just decided to enjoy our time there instead rather than complain.
As our trip continued, it became apparent that NONE of the garden suites advertised were ready, and we believe that is where the builders noise was coming from. SO BE WARNED IF YOU WANT ONE OF THESE ROOMS! We are sure they knew they wouldn't be ready when we arrived, but rather than lose out on our business, they 'upgraded' us upon arrival when it was too late for us to change our minds.
The pool is a nice size, although when we first arrived no one had cleaned it so there were quite a lot of leaves around on the surface. When we wanted to use it the following day, they were cleaning it, but after saying 'it will be ready in 5 minutes' it took a further hour and a half so we had our time wasted a bit there.
The buildings at the hotel are used by the Helios Spa, so I think most of the advertised 'hotel' rooms are actually spa rooms when not used - their 'gym hut' (on their website) was full of bed frames which we recognised from their website photos. I think its basically a spa which they advertise as a hotel to get more guests to stay.
A further slight disappointment was the 'continental breakfast' which turned out to be 4 slices of toast each and some tea...
On a plus, the staff were very nice and friendly, and did help us with any queries and issues we had (removing a small lizard from our room one evening) and the shuttle bus was very useful. The room was cleaned daily and we had fresh flowers to come home to each evening.
All in all, our holiday itself to Boracay was brilliant, but that was due to the beaches and atmosphere at the front predominantly rather than the hotel. Unfortunately, i think its a spa trying to be a hotel, and fobbing people off by saying 'we are installing things in your room' rather than admitting that the room we had booked wasn't built yet was not good management. Just be careful if wanting to book here - I feel we ended up overpaying for what we got, considering it advertises such a high standard of rooms.
- Official Description (provided by the hotel):
- Boracay Hills Resort is not located on white beach but offers an alternative quiet break away. Have the perfect night's sleep after a long day on the beach. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, HostelBookers and TripOnline SA so you can book your Boracay Hills reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Boracay Hills Hotel Boracay
- Hills Hotel Boracay