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“A GREAT FRIENDLY PLACE TO STAY” 4 of 5 stars
Review of Red Coconut Beach Hotel

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Red Coconut Beach Hotel
3.5 of 5 Hotel   |   White Beach, Barangay Balabag | Between station 1 and station 2, 5608, Philippines   |  
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Ranked #53 of 132 Hotels in Boracay
Encounter Bay, South Australia, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“A GREAT FRIENDLY PLACE TO STAY”
4 of 5 stars Reviewed March 15, 2013

This resort was perfectly situated, being at Station 2 - in the hub of everything, i.e. D'Mall which was a fabulous shopping place and eating area for all that was to offer. The resort was very clean and the staff in particular were most courteous with a happy disposition as well as being most helpful in any questions asked of them. The bar staff were great and could have appeared in a movie as they made the cocktails along with the fabulous music! It was my birthday whilst staying there and I was sung a lovely rendition of Happy Birthday which was a nice surprise as I went down to breakfast. One of the lovely bar guys kept saying Happy Birthday for days thereafter which was rather humorous. The girls at Reception could not be faulted; they spoke English well and each were their own personality were just lovely. Only one little thing, the bed was extremely firm which was a little hard on the back/hips, although once again upon reporting this, underlays were placed on the bed by housekeeping staff to try to help the situaton. I would highly recommend this resort. Did not use the spa or fitness centre, therefore not commented on.

Venitta Williams - from Encounter Bay, South Australia.

Room Tip: The junior suite (literally over the sand) was great, with very comortable king sized bed (spent las...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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374 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Vancouver, Canada
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 14, 2013

from the moment we arrived till the moment we left i new i picked the right hotel the check in was fast and efficient as was the checkout the entire staff were always welcoming and efficient the bar staff were always fun and out going try the mango daquiris they are out of this world the best i have ever had the rooms were always clean the restaurant had a good selection of international food the breakfast buffet was very good the bar is a great place to hangout in the day and people watch at nite the bar rocks the location of this resort is smack in the middle of everything u want the security is top notch at this hotel the two gaurds on the beach are the best and very freindly thankyou mike the manager and the entire staff for a great holiday

Room Tip: get a premier room with a view its worth the extra you pay
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2013

I have stayed here numerous times, the last time was in the presidential suite. The staff are very friendly and always willing to help. Honesty Plus!!! My brother inlaw lost his 18ct gold necklace off the beach and the staff arranged for some of their guys to search for it. They found it and could have kept it being worth over AUD$1,500.00 but they gave it back no problem.

The Bar is very popular, tourists from the hotels always visit because of the cheerful friendlt atmosphere.

I always stay here with my family and kids, I wouldnt stay anywhere else.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 7, 2013

Stayed here with my family for our New Year Holiday in Feb.2013.

Location of the hotel, which is at Station 2 of the White Beach is excellent. The rooms are spacious and clean. Station 2 is where most of the bars and restaurants are located. The D' Mall shopping area is located just beside the hotel.

With the beautiful beach right in front of the hotel, one can just laid back and have a good relaxation, dreaming of how nice the world can be.

However, the buffet breakfast was a disappointment as the choices are quite limited and seemed to be the same for the days we stayed there.

Stayed February 2013, traveled with family
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Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 23, 2013

the place is average in terms of room, fixtures and similar aspects. However what makes this place stand out is its excellent location. the place is bang in the heart of where all the action happens. And the bar is one of the most happening place at around 10. The staff are pleasant and overall the place can be recommended to others.

Room Tip: Book a delux room with a ocean view
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 22, 2013 via mobile

Im staying here cureently unfortunately i prepaid my room and cannot move. The poolside deluxe room is horrible for almost 7000 pesos a night the toilet is tiny with not even a curtain between the shower and the toilet area.

On checkin the reception staff refused to print a second keycard for me.

The in room internet is not free, which would be okay except the internet they sellbis horribly slow that i am using my mobile 3G instead so they are basically stealing from unsuspecting customers.

The restaurant is good for food but the service takes forever even to take your order. Actually the whole hotel seems to be understaffed. When i chdcked in i had to wait an hour for the only reception staff to get freed up to serve me... This was at 7 pm so really no excuse for such lax service.

Sorry but for the price you pay here i expect much better service and quality. Very diaappointing!

  • Stayed February 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cocomanager, General Manager at Red Coconut Beach Hotel, responded to this review, February 25, 2013
We wish to first thank this valued guest for choosing to stay with us and then to offer our wholehearted apology for failing to meet her expectations. It's most unfortunate that management was not notified while this guest was present with us. We would have been happy to meet her needs.

Just for clarification, all of our Poolside Deluxe rooms do in fact have a tinted sliding glass shower door which separates the water closet, or toilet. Understandably, we are a little unclear about this concern.

Regarding our key card policy, we do in fact issue only one key card per room as a practice. Being an Eco-friendly hotel and for this purpose, we encourage conservation of electricity, however, we gladly issue second key cards when our guests express the need. We will make sure our front office staff remembers and understands this.

Regarding our WiFi, we'll have to agree with this guest. Granted, our wireless system is above industry standard, yet the internet providers/suppliers here in the Philippines are remarkable slow. We apologize on behalf of the internet service here yet we understand the need for the internet nowadays, therefore it's something that we are compelled to offer, albeit slower than other countries.

Regarding our restaurant service, we apologize for not satisfying your expectations. This guest was here during our busiest holiday season and our restaurant was at capacity for several evenings. 7 pm is actually the beginning of our peak hours in our restaurant. Of course this is no excuse and we vow to educate our servers to be more attentive.

In conclusion, we understand that this guest had a very difficult journey getting to this destination and it evidently set the tone for this entire trip. That being said, we always recommend to all of our guests, please, by all means, approach any of our management staff with your concerns (while still on site) and we'll be delighted to satisfy you. We take all guest feedback very seriously and will use this to better ourselves. Though it may seem a bit to late for this guest this time around, we nonetheless warmly welcome her back so we may demonstrate what we have become famous for, namely, guest satisfaction. Hopefully the next trip here will be a better experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 21, 2013 via mobile

Really an ideal location. Situated at the center of the island at station 2 you have easy acces to everything. Fantastic staff, good food, excellent service. The red coconut really is an ideal hotel for boracay goers.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Coconut Beach Hotel

Address: White Beach, Barangay Balabag | Between station 1 and station 2, 5608, Philippines
Phone Number:
Location: Philippines > Visayas > Boracay
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 On the Beach Hotel in Boracay
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Red Coconut Beach Hotel 3.5*
Official Description (provided by the hotel):
The Red Coconut Beach hotel remains the premier destination for informed travelers to our little island, Boracay. With world class amenities and personal service, you and your loved ones will have the vacation of a lifetime! Situated in the middle of the world famous White Beach, between station 1 and 2, we are steps away from the ocean, D'Mall, and other fun activities. Enjoy a cool tropical drink at our beach front bar or dine at our famous restaurant. ... more   less 
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Also Known As:
Red Coconut Beach Boracay
Hotel Red Coconut Beach

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