When we arrived they did not have our room, which we have ordered and received confirmation about, then they showed us a worn room up the street away from the beach, or we could sleep together in a common room, but it was not what we had paid for .
Unfortunately, we had paid in advance, otherwise we probably would have moved.
After a long talk with the receptionist and a member of staff at headquarters in Manila by telephone, we got their suite above the restaurant, but only for 3 nights and then we could get a plain room 3 nights and then back to the suite for 1 night.
Finally, we could unpack and enjoy our holiday. The suite is lovely and has a wonderful view which we enjoyed very much.
Next morning we had breakfast which was included in the price of the room, I had american breakfast and could choose between bacon, ham, sausage or corned beef, but they only had bacon, my wife chose homemade bread, which turned out to be plain toast bread. so the next mornings we asked what we could get, before we ordered, the servants were lazy and could not always remember our orders, often they came up with something else than what we ordered.
One afternoon my wife and our daughter spent 40 min, waiting for at tuna sandwich that never showed up, when she asked about it the staff did't apologize, the just looked confused.
The food was average and we can not recommend the restaurant.
After 3 nights we packed our bags and were ready to move to a regular room, but then suddenly we could have another night in our suite then 3 nights in the family room we had originally booked, so the next day we moved to our family room on ground floor, the room was fine and we were happy.
All day we kept the door closed not to let mosquitoes into the room, we checked the room every night for mosquitoes, we used mosquito repelling each evening. yet we woke up with some bite marks on thighs and back. so we get to that it must be bed bugs. at that time we had already been in the Philippines for 3 weeks and stayed in other hotels without being bitten.
The location is perfect, with nice beaches and clear waters that are not deep and no waves, so it's perfect for children, the sand is white and very fine.
It takes about 15 - 20 minutes for a walk into the d-mall along the beach and about 5 minutes to drive home with a trickes.
The location is super, but we will definitely never stay there again.
This is translated by google translator....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.