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“Excellent Customer Service” 5 of 5 stars
Review of Boracay Regency Beach Resort & Spa

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Boracay Regency Beach Resort & Spa
4.0 of 5 Hotel   |   Station 2 Balabag, Aklan Province 2004, Philippines   |  
Hotel amenities
Ranked #37 of 139 Hotels in Boracay
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Excellent Customer Service”
5 of 5 stars Reviewed July 28, 2014

Krishia (Front counter) & Chris (F&B) have been a good service to us. In regardless of race or nationality, thumbs up!! Location & Food are great too. Very unique to dine in at Sea Breeze Cafe, as all the staffs will preform dancing for the highlights. From Connie & Xavier (Singapore)

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,279 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (320)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
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English first
Manila, Philippines
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 26, 2014

Location - Beach front property. Right smack in the center of everything. It is just a short walk to d'mall - shopping area. Food choices is bountiful. Mc Donalds is right next door for the kiddos who are picky eaters.

Room- Clean & spacious suite & bath. The bathtub and rain shower feature was nice.

Service- Great service from the staff. There are multiple stations to borrow beach towels from - very convenient. Staff was nice enough to help us set up some beach & lounge chairs by the beach. Breakfast buffet held at the convention hall, unfortunately, was chaotic. Receiving staff was short handed and the line was not followed - a group of chinese cut in line. Staff let it pass, but accommodated us first as a courtesy & have the chinese wait for a vacant table. Wifi is not complimentary, which was a disappointment.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 26, 2014

Check in- Easy and relatively quick

Location- pretty much right in the centre of the main strip of Boracay.

Restaurants- only ate here for breakfast which was part of the package. I simply stuck to fruit, cereal, yoghurt and toast. But there was a range of cooked breakfasts also on offer. Special mention to the singing and dancing chefs though, who make an appearance at about 8pm every night. Heaps of fun to watch and brings the crowd walking past.

Room- clean, large and everything I needed.

Staff- most of them were always very friendly and I was always greeted with 'hello ma'am' whenever you passed someone in the resort.

Other areas of the resort- 3 large pools which I loved, got a bit busy at times, but who can blame people for wanting to swim. Gym was good with a few pieces of cardio and machine and free weights, definitely all you need for a hotel gym on your holiday.

Overall- great value for money, happily stay here again and would recommend it. Some reviews are harsh and people seem to complain about the silliest things.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 13, 2014

Boracay Regency is very centrally located at Boracay Beach @ Station 2, where all the night activites are. The dinner buffet is reasonably priced and have a very good spread compared to the rest of the eateries. Recommended to do advance booking as its very popular. The staff did a performance during the dinner time, a dance performance on Gangnam song! Room is clean and front desk staff are very helpful. Thumbs up

Room Tip: Ask for rooms near to the back stairs to the beach
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRBR1998, Manager at Boracay Regency Beach Resort & Spa, responded to this review, July 19, 2014
Thank you for taking the time and trouble to write a review.

It is our greatest pleasure to know that you have enjoyed your stay.

We all appreciate your kind comments about our resort being centrally located, clean room, helpful staff and most especially our affordable dinner buffet and dancing chefs.

Whenever you next make the trip to Boracay we look forward to extending a warm welcome back!
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Chicago, Illinois, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 13, 2014

We didn't make a mistake on choosing this resort for our 4 day stay in Boracay. The location is great, being in Station 2 it's close to everything including D'mall. We booked a Family Room for my family of 5 which was perfect for us since it had one double bed and 3 single beds, but I wish it was a double bed in the private room not the 2 single beds, which makes more sense. Our room was in the East Wing building which is not in the beachfront but I'm glad that that's what we got since it's located near the pool bar with Jacuzzi, which I think is the best swimming pool out of the 3 pools they have. I also prefer the ambiance of the East Wing building, it's a little bit more private. The walk from our room to the beach is not far at all, not a big deal at all. I think Boracay Regency has the best pools in Station 2. The complimentary breakfast buffet was great. They had a wide variety of food, they served different breakfast for the 4 days that we were there. We also had lunch at one of their restaurants, Mesa, which serves Filipino dishes. We really enjoyed that lunch. The staff were quick in responding to our needs. We would usually run out of bathroom tissue since they only provide 2 at a time but they are quick in replenishing them upon our request. Staff from front desk to bell boys were friendly and professional. Wifi is not good at all but we're on vacation and should be enjoying the place and our family bonding so it's not a big deal. We definitely will book here again the next time we visit Boracay.

Room Tip: If you care about swimming pools and you like a quiet location, ask for a room in the East Wing.
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRBR1998, Manager at Boracay Regency Beach Resort & Spa, responded to this review, July 19, 2014
Thank you for taking the time to write such an extensive review and let me first say I was delighted to read you would definitely come back to Boracay Regency Beach Resort & Spa.

I was glad that you found the rooms, location and several dining options very enjoyable. Thanks also for mentioning how pleased you were with the service from our team.

Once again, thanks for the comments and we look forward to welcoming you back.
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Surfers Paradise, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 12, 2014

My family stayed here for the second time and were not disappointed . The family room is not the cheapest room in comparison to other Asian countries we have visited however the price of food and drinks in the hotel are extremely well priced , and make the hotel great value for money . Some of the facilities have been upgraded since our last visit and are fantastic but the biggest asset the hotel has is its staff. Every staff member we dealt with was friendly and helpful and there is not one bad remark we could make about any of the service that we received. We had a 1 year old baby with us and from the front desk to the beach bar , all staff went out of there way to accommodate us.
Despite almost constant rain for our 12 day visit our family will definitely visit Boracay in the near future and a big part of the reason is the Regency Beach Resort and their incredible staff

Room Tip: Rooms ground floor near the kids pool are quiet , convenient and ideal for a young family
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRBR1998, Manager at Boracay Regency Beach Resort & Spa, responded to this review, July 14, 2014
Thank you for your loyal patronage to Boracay Regency Beach Resort & Spa. Also, I would like to thank you for having availed your time to provide your positive experience.

We are delighted to learn that you enjoyed your visit and the services provided. Our staff takes great pride in consistently offering an exceptional experience to our guests and I have passed on your comments to our team members who I am sure will be even more motivated.

We all certainly look forward to welcoming you back when your travels bring you to Boracay.
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Sydney, Australia
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 11, 2014 via mobile

Our family group of 10 stayed for a week in this hotel in 2 family rooms close to each other. The rooms were nice, kept clean throughout the week and conveniently located in front of the kids pool, which we utilised every single day. We also had buffet breakfast everyday and selection satisfied all members of our family. The staff were friendly & helpful on every encounter. The spa was a little on the pricey end considering the services and there were probably better ones on the island but we just didn't bother to look. Overall a wonderful place to make family memories!

Stayed October 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRBR1998, Manager at Boracay Regency Beach Resort & Spa, responded to this review, July 14, 2014
Thank you for taking the time and trouble to write a review.

It was great to read your very positive comments on the service and various aspects of the product. We certainly aim to use excellent service to differentiate our hotel from others!

Glad that you appreciated our location!

We all certainly look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Boracay Regency Beach Resort & Spa

Address: Station 2 Balabag, Aklan Province 2004, Philippines
Location: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Boracay
#12 Luxury Hotel in Boracay
#19 On the Beach Hotel in Boracay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Boracay Regency Beach Resort & Spa 4*
Number of rooms: 302
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Also Known As:
Boracay Regency Hotel Boracay

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