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“Great value for money” 4 of 5 stars
Review of Boracay Regency Beach Resort & Spa

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Boracay Regency Beach Resort & Spa
4.0 of 5 Hotel   |   Station 2 Balabag, 2004, Philippines   |  
Hotel amenities
Ranked #26 of 131 hotels in Boracay
Sydney, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Great value for money”
4 of 5 stars Reviewed yesterday NEW via mobile

Our family group of 10 stayed for a week in this hotel in 2 family rooms close to each other. The rooms were nice, kept clean throughout the week and conveniently located in front of the kids pool, which we utilised every single day. We also had buffet breakfast everyday and selection satisfied all members of our family. The staff were friendly & helpful on every encounter. The spa was a little on the pricey end considering the services and there were probably better ones on the island but we just didn't bother to look. Overall a wonderful place to make family memories!

Stayed October 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
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English first
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nice & clean room. Friendly and helpful front desk staff. 3 beautiful swimming pools, main pool with bar that is where one can have fun even under the rain. Had a wonderful buffet dinner at their Sea Breeze Restaurant, worth it. 50% off on the bottles for this buffet dinners!
No doubt it's raining, you can see that the staff ensure that the floors are clean & dry!
A resort to relax with family or friends.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRBR1998, Manager at Boracay Regency Beach Resort & Spa, responded to this review, yesterday
Thank you for your recent comments.

I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future.

Once again, thanks for the comments and we look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Hotel was pretty good excellent location to all the shops and restaurants and you walk out onto the amazing beach , definitely worth paying extra for the overall experience, 3 big pools, one with pool bar, and decent restaurants in hotel. Reception staff were also very helpful with all our questions. Only opportunity was that wi-fi was not free and was slow

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRBR1998, Manager at Boracay Regency Beach Resort & Spa, responded to this review, yesterday
Thank you very much for staying at Boracay Regency Beach Resort & Spa and for spending your time sharing your experience with other travelers.

It is our greatest pleasure to know that you have enjoyed your stay. We would like to also thank you for your inputs about our convenient location, and most of all our proud helpful staff.

My sincerest apology for the slow internet connection. Our service provider's fiber connection hasn't been fully restored since the Super Typhoon "Haiyan". We are forced to charge extra for internet connection as it is not incorporated in your Best Value Rate.

Once again, thanks for the comments and we look forward to welcoming you back to Boracay soon.
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1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It’s our 6th time to stay in this hotel and we just keep on coming back. Perfect beachfront location plus unparalleled quality of service is just what we need for a great vacation!
Here are some things to name a few on why we make this hotel our #1 choice:

1) We just love the beach!
Boracay Regency has a wide beachfront which is well-maintained by attentive staffs. Though the resort is located in Station 2 which is one of the busiest areas, it feels like you are transported to a different world when you stepped out of your hotel room and went to the beach.
It has the feel of exclusivity and you can just appreciate the serene environment while lounging in their chairs.

2) We love to eat!
Their full board package is just divine. They provide buffet meals for breakfast, lunch, and dinner plus you have something to look forward on evenings because of the great band and the dancing chefs. They also offer 50% off on drinks when you avail of their dinner buffet.

3) We love quality time!
We make sure that we make the most of our vacations and this resort surely exceeds our expectations.

Special thanks to Ms. Lani Gragasin of Front Office for making our stay the best that we have so far. See you soon. =)

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRBR1998, Manager at Boracay Regency Beach Resort & Spa, responded to this review, yesterday
Thank you for taking the time and trouble to write a review.

It is always gratifying to receive recognition for efforts made and I have passed on your comments to our team members who I am sure will be even more motivated. Our staff takes great pride in consistently offering an exceptional experience to our guests.

We all appreciate your kind comments about our convenient location which you felt the exclusivity, and most of all our All-day Buffet, Dancing Chefs and in-house Band. We truly thank you for your nicest comments.

Thank you and we all look forward to welcoming you back to Boracay Regency Beach Resort & Spa when your travels bring you to Boracay.
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San Jose, California
1 review
4 of 5 stars Reviewed 5 days ago NEW

I booked Boracay Regency when I visited the island of Boracay in the Philippines because of the good reviews that I got from Tripadvisor and other booking sites. We paid good money to book the hotel. We stayed there from June 22 to June 25, 2014. Transfer from the Caticlan Airport to the Hotel was provided for a fee by Boracay Regency.The transfer cost was not cheap but it was worth it. We stayed on a deluxe room on the second floor on the East Building. The swimming pool was great! The place for the usual buffet breakfast was under renovation and so we had breakfast in the hotel's ballroom/plenary room. Food for the buffet breakfast was very good! The only unpleasant thing was it was so busy and we had to wait for several minutes before we could be seated. They were doing construction on the adjacent lot of our room and so it was quite noisy from 9:00am to 5:00pm. There was a burger chain next door that was open 24 hours a day.

Room Tip: Rooms on the East Building are newer.
See more room tips
  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRBR1998, Manager at Boracay Regency Beach Resort & Spa, responded to this review, yesterday
Thank you for your comments and I was delighted to read that you found our transfers service worth it. This will be shared amongst all the management and the staff.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 1 week ago

Boracay Regency is a very nice hotel and we enjoyed our stay. Rented a Junior Suite and have no complaints really about the room. Everything nice, A/C blew cold air, bed comfortable and bathroom nice. Food was just ok for the breakfast buffet...Christine's was much better. Employees were pleasant and helpful. Overall very nice. Only quibble would be to have potable water system instead of island water.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRBR1998, Manager at Boracay Regency Beach Resort & Spa, responded to this review, yesterday
We are delighted to learn that you enjoyed your visit and the services provided.

Thank you again for having taken the time to share your positive experience.

We all look forward to welcoming you back when your travels bring you to Boracay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed at Boracay Regency on Jun30-Jul3. We booked this hotel because of the good reviews here on tripadvisor, Unfortunately we had a bad experience on this hotel because of security issue. On the morning of our first stay We put our swimming clothes outside our room in the hallway outside our door to dry it completely, which many tourist are doing it so, around 7:30am. but when we were going out to take our breakfast around 8:30am In the short amount of time My shorts is gone and stolen!!! We have reported it to Housekeeping and even to the manager Ms. Lani but unfortunately there is no security guards roving around the hotel and no CCTV camera in the hallways and so does not resolve the problem... We monitor the people going around our hallways and we believe there is a 99% probability that the person who stole it is very familiar with the place and it is most probably also working for the hotel. I believe there is big problem in the peace and order in Boracay as in generally in all of the Philippines as well but this is a "5Star" hotel as they claimed to be.. I think for this hotel to be called a true 5star hotel they should at least have a CCTV camera in common areas like the hallways!!!! I think security is the NUMBER ONE most important thing in finding a hotel to stay... Yes, it is only a shorts... what more if it is a camera or a phone or a laptop...! I am sure the one who stole my shorts would not hesitate to get it if you are unaware of it!!
Location is good as it is a beachfront hotel and at station 2.
Breakfast buffet is also not bad good assortment.
Dinner buffet at sea breeze not bad but lacking in seafood assortment like shrimp etc..
Pool also very nice, some rooms have direct access in pool.
Superior room: adequate amount of space, beds- 2 small single beds. but bathroom clogged shower drainage.

To sum it up: Location, facilities and service is not bad.. but because of their security problem.. I would think twice in staying again in this hotel. But if you are going to stay in here... BEWARE of all your things!!! BEWARE!!!

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRBR1998, Manager at Boracay Regency Beach Resort & Spa, responded to this review, yesterday
Thank you for taking the time to write a review following your recent stay. Whilst the service provided by our team seems to have met your approval, the product has fallen well short of you expectations. For this I would like to apologize to you.

We always remind our guests during check-in as well as posted notices inside the room, not to leave your things unattended especially in hallways and public areas. Moreover, the Resort is not held responsible for any articles lost within the premises. Our clothes rack are meant to be used inside the room and not for belongings to be left outside your room which does not only tempt employees but other persons as well.

Our Dinner Buffet has an extensive array of Seafood assortment which would always include Shrimp, Crabs and shellfish. You might have skipped some area in the buffet and didn't notice it.

I have reviewed the Housekeeping and Front Desk complain logbook and none was reported like what you mentioned.

Please be assured that your comments have been taken seriously and that we are committed to improving the hospitality experience at Boracay Regency Beach Resort & Spa.
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Additional Information about Boracay Regency Beach Resort & Spa

Address: Station 2 Balabag, 2004, Philippines
Location: Philippines > Visayas > Boracay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Boracay
#11 Luxury Hotel in Boracay
#15 On the Beach Hotel in Boracay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Boracay Regency Beach Resort & Spa 4*
Reservation Options:
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Also Known As:
Boracay Regency Hotel Boracay

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