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“Disappointed” 3 of 5 stars
Review of Boracay Regency Beach Resort & Spa

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Boracay Regency Beach Resort & Spa
4.0 of 5 Hotel   |   Station 2 Balabag, Aklan Province 2004, Philippines   |  
Hotel amenities
Ranked #35 of 135 Hotels in Boracay
Manila, Philippines
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
44 helpful votes 44 helpful votes
“Disappointed”
3 of 5 stars Reviewed March 4, 2014

I have always thought of Boracay Regency as a very classy hotel but it was just so so. Maybe my expectations were too high, I don't know, but my overall experience I must say didn't meet it. The hotel looks good from the outside but a bit old and rusty from the inside. The lobby when i checked in was so crowded. There were lots of people and baggage assistants waiting and it was so noisy. It was not organized and the reception was so small considering that there are lots of people checking in because of its convenient location. The room was okay. It was clean but feels old. We had a lovely pool view though. Their pools were not as desirable as the website picture shows. Overall, the room & the place were overrrated. I'd rather pay for a more expensive accommodation because Regency's was worth its value -- average. As always, Sea Breeze restaurant serves the best & yummiest food in the whole of Boracay. One of the reasons I came back. Their buffet is so worth coming back. However the good food experience, the service was quite horrible. My family and I were very disappointed with one particular Sea Breeze staff "Razel" (it's what his name tag says). He treated us with discrimination. You can see how gladly he smiles and serves at foreigners but not to us because we were Pinoys. He was belittling us by constantly asking if we were going to pay in cash even if we already informed him that we'll be paying using credit card. There were 8 of us in the table but only 7 ate (my brother decided not to eat because he was still full). He accused us and embarrassed us by insinuating that my brother ate secretly even if he didn't. How rude! I asked for a supervisor and he was as incompetent as the staff. Very sad. They both made our dining experience terrible. We will not be coming back. Not to stay, not to dine.

Room Tip: If you choose a room with a pool view, expect noise during daytime. However, it's a very nice vi...
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  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,136 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (287)
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English first
Bucharest, Romania
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 3, 2014

The hotel is very good, except the noise during the night from the pool area and from the wave club in the weekend.maybe the food should be more diverse, because was to much chineese food.I will choose the same hotel if i will return.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 2, 2014

one of the biggest beach front resort in the island paradise. located in station 2 where you can find the night life and sprawling good restaurants but you will not leave the resort because they can provide that to you, Wave bar, Sea breeze buffet restaurant and cristina's (food choices and drinks are great!). beach front chairs and shades are exclusive for check-in customers... thumbs up! they also provide beach towels. room: clean and big! sheets: clean! design of the room... a little dated but i cant complain because of the room size.

the only downside would be service. considering the number customers they accomodate on a daily basis, their front desk should be manned with a minimum of 4 people for the check-out counter... but upon my check out, there were only 2 front desk officer, so the queuing easily piled up. i hope they considering putting more people there.

Room Tip: choose the east wing facing the pool. far from the noise of the party beach front.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 1, 2014

Rooms are spacious. Location is perfect - not too near the crowded areas but not too far to have access to bars and restaurants. Great food at Seabreeze Cafe. Great service. Very polite, helpful, and friendly staff. Ease of transfer from the airport to the port then to the hotel is impeccable. I would definitely come back... Highly recommended.... Five stars.... Two thumbs up....

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jurong, Singapore
Top Contributor
56 reviews 56 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed February 27, 2014

Stayed here for 3 nights..had a wonderful time in boracay..clean beach and ckear water..

I will review the property by stating the pros and cons...

Pros :
1) transfer - took a transfer with them and found it very useful..we do not go thru the normal jetty others took..we had a private lounge jetty to wait and a personal boracay regency speedboat..beat all the crowds to this and all tax n sea port tax settled by boracay regency..highly recommended..

2) got a room right beside the beach..room is abit dated but very clean..

3) huge property with 3 different swimming pool at different wing that closes late at 10pm..private beach well maintained with security overlooking guest..a plus point..

4) friendly staff who constantly greet you..another plus point..free ice upon request..free wifi in lobby..ask for password from front desk..

Cons :

1) i email property requested for room request through e-mail 3 times but they always seem to avoid answering my request..reservation team need to informed me if my request is turn down or ok..abit dissapointed on this..

2) do not buy wifi..its totally useless..pay but get no connection in the room..

3) its a beach property..so i recommend property to provide bathrobe and slippers..

4) they need to increase the beach chair..

5) front desk keep changing the time during our departure..from 12noon to 11.30 to 11 to 10.30...we have to rush as they inform us at 10.15 to tell us that our transfer bus is waiting for us now..its a bit dubious..

I would definately come back here and i hope the management try to improve on certain areas to bring the best of its property..i would recommend others to stay in this property..

Stayed February 2014, traveled as a couple
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Taif, Saudi Arabia
Top Contributor
59 reviews 59 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed February 27, 2014

My wife and I stayed here for our honeymoon in the east wing junior suite. It was a top notch hotel and room. We enjoyed our stay here and glad we chose Boracay Recency. From check in to check out everything was five stars for us. The jr. suite is very well apportioned for couples wanting a romantic getaway. And when you want to take a dip in the pool there is direct access with steps from your own patio. Suites grant access to VIP status with access to VIP room with finger food and drinks and also priority access to the restaurants. There are several beach lounge chairs to please any beach bums.

The breakfast buffet at Seabreeze was exquisite. The choices varied each day and was delightful.

Special thanks to Michael for helping us at the beach.

I would definitely recommend staying here and will be back for sure!

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
55 reviews 55 reviews
55 hotel reviews
Reviews in 38 cities Reviews in 38 cities
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed February 24, 2014

This hotel is in the Boat station #2 area, where, in my opinion, is the best place to stay... I had a very nice pool access room, large, comfortable and very clean. Breakfast was good, but i didn't eaten at hotel for diner because we went out all nights. Many good place as well to take a drink on the beach with good band, not far.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Boracay Regency Beach Resort & Spa

Address: Station 2 Balabag, Aklan Province 2004, Philippines
Location: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Boracay
#11 Luxury Hotel in Boracay
#21 On the Beach Hotel in Boracay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Boracay Regency Beach Resort & Spa 4*
Number of rooms: 302
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Also Known As:
Boracay Regency Hotel Boracay

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