Our family planned a very last minute trip to Boracay so had few hotel options. We ended up splitting the trip between two hotels, which were similarly priced and couldn't be more different.
Boracay Regency wanted us to pay in full at check-in, prior to seeing the room. 5% credit card payment add-on. We declined prepayment, which they finally accepted, and with credit card imprint.
There are signs everywhere that you will be charged for damage to linens, if you don't return swim towels. This I can understand, but it was stated in such a heavily handed way, I found it offensive and excessive especially given the almost $300 per night price tag. They asked me to sign a document when I received 3 bedsheets from housekeeping, which were necessary given that the beds are only fitted with heavy duvets, not suited for the tropics. The duvets-only are another price-saving device. One needs a light sheet in this climate!
Mandatory New Year's buffet which came to $175 equivalent for four (my husband and me, 9-year old and 5-year old children). Outrageous. A rain storm descended suddenly, and they weren't prepared with most tables at the beach vs under the tent. We stayed a few minutes and kids were excited by buffet, but I couldn't be bothered to stand in the line and was totally unimpressed by the few bites of food I tasted. Not fresh. Entertainment was very good.
Rooms are on top of each other. Pools are nice, but rooms are jammed in, and many rooms would be in the completely unsatisfactory category with views of the next block 2 meters away, in a high traffic area, etc.
Room prices are very high for what you get. In a different, quiet resort, we had 3x the space for almost the same price.
We registered and paid for four in the room, but at the "included" breakfast buffet, we were informed it was just for two adults and we needed to pay extra for the children.
The beach is clean, but the water is not, which is island not hotel related. Supposedly, the sewage/water treatment plant is to come online in 2014/15. As someone who has been going to the island since 1988, I can't believe they still haven't sorted this out. I am very suspicious of green algae which predominates the beach water, and my daughter got sick the last two times she swam in Boracay, and I vowed we would never again go to the island, but there you go.
Positive is that we had a place to stay in Boracay over crazy busy new year. Some fun bars and restaurants nearby. Beach atmosphere is festive.
Make sure you know what view/location you are getting or you may be looking at a wall of the next bl...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 14, 2013
Thank you for detailing your experience with us. We definitely welcome these and continue to strive for excellence and the most value for your money.
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First of all, we do not add-on 5% for credit card transactions.
We maintain a high standard of cleanliness especially with the duvet covers and linens that every guest enjoys whenever they stay with us. Getting a temporary henna tattoo is a trend in the island, however, it stains our linens and thus we have to discard it and charge a very minimal amount.
Our guest rooms are very well appointed and we also maintain about 40% of open area for gardens and public areas.
Lastly, compared to our neighboring resorts, we are proud to say that we maintain cleanliness even in our beach areas. We comb our beach every morning and afternoon. Algae have been a regular yearly occurrence eversince the time of our grandparents and it was even thicker. Also, there are no official report that it is associated with sewage as we have a sewage treatment plant in the Island.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.