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“tourist trap where you are nickled and dimed.” 3 of 5 stars
Review of Boracay Regency Beach Resort & Spa

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Boracay Regency Beach Resort & Spa
4.0 of 5 Hotel   |   Station 2 Balabag, 2004, Philippines   |  
Hotel amenities
Ranked #26 of 131 hotels in Boracay
Almaty, Almaty City, Kazakhstan
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“tourist trap where you are nickled and dimed.”
3 of 5 stars Reviewed January 6, 2013

Our family planned a very last minute trip to Boracay so had few hotel options. We ended up splitting the trip between two hotels, which were similarly priced and couldn't be more different.

Boracay Regency wanted us to pay in full at check-in, prior to seeing the room. 5% credit card payment add-on. We declined prepayment, which they finally accepted, and with credit card imprint.

There are signs everywhere that you will be charged for damage to linens, if you don't return swim towels. This I can understand, but it was stated in such a heavily handed way, I found it offensive and excessive especially given the almost $300 per night price tag. They asked me to sign a document when I received 3 bedsheets from housekeeping, which were necessary given that the beds are only fitted with heavy duvets, not suited for the tropics. The duvets-only are another price-saving device. One needs a light sheet in this climate!

Mandatory New Year's buffet which came to $175 equivalent for four (my husband and me, 9-year old and 5-year old children). Outrageous. A rain storm descended suddenly, and they weren't prepared with most tables at the beach vs under the tent. We stayed a few minutes and kids were excited by buffet, but I couldn't be bothered to stand in the line and was totally unimpressed by the few bites of food I tasted. Not fresh. Entertainment was very good.

Rooms are on top of each other. Pools are nice, but rooms are jammed in, and many rooms would be in the completely unsatisfactory category with views of the next block 2 meters away, in a high traffic area, etc.

Room prices are very high for what you get. In a different, quiet resort, we had 3x the space for almost the same price.

We registered and paid for four in the room, but at the "included" breakfast buffet, we were informed it was just for two adults and we needed to pay extra for the children.

The beach is clean, but the water is not, which is island not hotel related. Supposedly, the sewage/water treatment plant is to come online in 2014/15. As someone who has been going to the island since 1988, I can't believe they still haven't sorted this out. I am very suspicious of green algae which predominates the beach water, and my daughter got sick the last two times she swam in Boracay, and I vowed we would never again go to the island, but there you go.

Positive is that we had a place to stay in Boracay over crazy busy new year. Some fun bars and restaurants nearby. Beach atmosphere is festive.

Room Tip: Make sure you know what view/location you are getting or you may be looking at a wall of the next bl...
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DindoSalazar, Manager at Boracay Regency Beach Resort & Spa, responded to this review, January 14, 2013
Thank you for detailing your experience with us. We definitely welcome these and continue to strive for excellence and the most value for your money.
First of all, we do not add-on 5% for credit card transactions.
We maintain a high standard of cleanliness especially with the duvet covers and linens that every guest enjoys whenever they stay with us. Getting a temporary henna tattoo is a trend in the island, however, it stains our linens and thus we have to discard it and charge a very minimal amount.
Our guest rooms are very well appointed and we also maintain about 40% of open area for gardens and public areas.
Lastly, compared to our neighboring resorts, we are proud to say that we maintain cleanliness even in our beach areas. We comb our beach every morning and afternoon. Algae have been a regular yearly occurrence eversince the time of our grandparents and it was even thicker. Also, there are no official report that it is associated with sewage as we have a sewage treatment plant in the Island.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
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English first
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 5, 2013 via mobile

We stayed here with our 9 and 10 year old kids for 9 nights in October 2012.
Family room was great. Big enough for the 4 of us with the kids room at the back for added safety. family rooms are right outside one of the pools which the kids loved and made it easy for us to sit in front of the room and watch them play.
Terrific breakfast with plenty of choices both Asian and western.
Staff are amazing- they are all so friendly and helpful and especially love the kids.
This resort fronts the beach with dedicated sunbeds and umbrellas for guests - you can also order food and drinks from the each staff and charge to your room.
Large pool and swim up bar is great. Kids can have an afternoon swim while mum and dad enjoy a cocktail at the swim up bar.
The Chinese restaurant on site is amazing. Grab a table out front and watch the people passing by.
There is a new Filippino restaurant on site but we found this a bit over priced. The decor etc is lovely but in the end not worth the price tag.
We were shocked and disappointed to learn that the construction taking place at the beach entry to the hotel is a new McDonalds that was scheduled to open by Xmas.
Overall a wonderful resort for families

Stayed October 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 5, 2013

By far the best place to stay in Station 2 (or 3 for that matter). Excellent location. Excellent staff. Spacious rooms. 3 pools.
We couldn't get our full 10 night stay at this place and had to move to a hotel in Station 1 after 6 days, but it did not compare to the Boracay Regency.

Room Tip: Loved having the Premier Room with pool access. Great to sit on the balcony after a hot day at the b...
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 3, 2013

It is our first time to travel with kids. We brought our nanny and mother in law with us. We stayed in family room with two adjacent rooms with connecting door in between and one huge common bathroom. We were booked in the older building which is perfectly ok as we were away from the crowd. We had the second floor room which is just smack in the center of everything. Best part of it all is that we few steps away from the newly opened McDonalds. If ever the kids and nanny want to eat we dont have to spend much with hotel food and just buy there. Not to mention though the prices can still be a little bit more compared to McDonalds in Manila. Breakfast was included which is the best part. They serve good food. There are a lot of pools to choose from. The new pool with jacuzzi in the middle can be a little bit crowded and its too cold. The hotel got everything you need from the speed boats transfers to providing beach towels. Their price on the 25th compared to the 24th is twice as much. But their buffet on the dinner Eve of Xmas is twice more expensive compared to the dinner of the 25th. We will surely stay here again. Kids love it here. They had options to swim by the beach and on the pool.

Room Tip: If you want newer rooms you can pay Php500 more per room per day to be booked on their new wing. But...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 3, 2013

Having been to Boracay many times, this is the first time our family stayed at the Boracay Regency. We usually stay at a more basic place, as we spend very little time in our rooms or in the hotel. This being our first Christmas on Boracay beach, we decided to spoil ourselves with the extra luxury.

The location is perfect with all the popular places being less then a 10 minute walk away in both directions. The pools are very clean and refreshing. Although a little too cold for our liking, we did spend a little time lying around he pool instead of on the beach just to get away from the annoying vendors. The breakfast buffet was more then plentiful with lots of choices to get your day started. It was very crowded at times, but they worked very quickly at finding you a table.

The room was spacious and had all the amenities that is required to be on a beach. Houskeeping, however, was a little slow in cleaning the rooms and missed a few little details. On our first morning we unwrapped the bar of soap in the shower and on our last day the wrapper was still on the soap dish. I could have tossed it out myself, but I was just curious to see how long it would be left there. Well...I got my answer on day 5. The towels are a little small and thin, but always refreshed as needed. The beds are a little hard, but in excellent condition with very good linens. It was easy to get a good nights sleep after a long day on the beach.

The hotel offers airport transfers, which is well worth the extra cost, especially if you are coming from the airport in Kalibo. A bus ride of an hour and forty five minutes transfers you to a private waiting area where you board the resorts private speed boat and within 10 minutes you are on the island. The public jetty is much more crowded and you have to wait for an available boat, which is not high speed and takes longer to cross. The V.I.P. treatment is much more relaxing.

I still like my simple no frills hotel on Boracay Beach, but would definitely also return to the Boracay Regency.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherry Hill, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed January 2, 2013

I have booked premier room online for Feb 2013 via this hotel's website. After reading all the reviews and helpful tips from those who have stayed at this hotel, I have emailed the reservation office requesting the EAST WING based on the reviews I read. To my surprise, I have to pay an additional 500 pesos. Their website does not have any option to select the East Wing. I hope there will be no more surprises during our stay in this hotel.
More reviews to follow after our stay.

Room Tip: You have to pay more for the east wing.
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 2, 2013

This hotel is located right in the hub of station 2, has clean room and is well maintained for a 10 year old hotel (according to counter staff we spoke to Hotel is about 10 years old). However, food wasn't good enough, I did not even have breakfast for the rest of my stay after 2 tries although breakfast is included for my stay. The internet speed can be super slow even with prepaid internet services bought. Hotel can be nicer if they take note of little details.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Boracay Regency Beach Resort & Spa

Address: Station 2 Balabag, 2004, Philippines
Location: Philippines > Visayas > Boracay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Boracay
#12 Luxury Hotel in Boracay
#15 On the Beach Hotel in Boracay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Boracay Regency Beach Resort & Spa 4*
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Also Known As:
Boracay Regency Hotel Boracay

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