I really believe that this hotel chain is working because of the kindness of its staff because the management is sucking!!!! ( you can check my criticism for crown regency in Cebu as well)
When a hotel and or resort wants to be assumed as a five plus stars and prices are five star, the services as well should meet the five stars standards.
What I mean? I stayed in this hotel for a week, everyday my wife was forced to write in a note for the housekeeping department, to replace the bottles of water and coffees and sugars, the complementaries!!!
Internet was not enough even for a Skype call and unfortunate we used our cellphones data!
NO HOT WATER!!!!!
Pool at the first day was dirty but ok for swimming , as the days go on the poll was more dirty with peak at the last day to be green color and closed for people!!!!
When I asked what is going on the front desk management told me that is under treatment because of contact with salt water???!!!
Anyway I'm not a specialist so I will believe you
-When it will be ready?
-We don't know sir!
-What you will tell to your clients that they came today and will leave tomorrow???
-...... ( no answer at all)!!!!!!!!!
The good things are the oceanarium with ocean bar and the restaurant Wang Shang Lo with Chinese kitchen
Many Bravos to chef really!!!
And of course don't forget to thanks once again the staff!!!
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