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“Nice Hotel” 3 of 5 stars
Review of Crown Regency Resort & Convention Center

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Crown Regency Resort & Convention Center
4.0 of 5 Resort   |   Boat Station 2, Main Road, Barangay Balabag Malay, Aklan Province 5608, Philippines   |  
Hotel amenities
Ranked #105 of 136 Hotels in Boracay
baguio
1 review
“Nice Hotel”
3 of 5 stars Reviewed January 2, 2013

Nice hotel but still needs improvement on its reception area. They should not let their guests wait too long for the clearance of the hotel upon check out especially when they are getting late on their flight. One thing more, some staff do not care of the presence of their guests. We are swimming at their pool when one of their staff cleaning the rooms above of the swimming pool is directing the cleaned dust in the pool which is not unhealthy to do so.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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141 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
1 review
1 of 5 stars Reviewed January 1, 2013

Do not waste your time and money on this place. As we were waiting for our rooms, we sat watching construction going on right above the wave pool. Sparks and debris were falling into the pool that had guests in it. When our rooms were finally ready, we walked through hallways and atriums still under construction. Plastic sheets were the walls and you could see the dust in the air. The rooms were dusty, some walls and parts of the ceiling obviously not finished and the overwhelming paint fumes that filled the room. After refusing to stay in these rooms , they tried to appease by offerring rooms that were in worse conditions. The room number was on a piece of paper taped to the door. Front desk staff were unfriendly and unhelpful. After being told that these unfinished rooms were the only rooms they had and there was nothing they could do, I gave up this hours long battle with this hotel and decided to walk up and down the beach for another hotel, which I did find in the beautiful and friendly Ambassador in Paradise Hotel. Even knowing that since I prepaid for the Regency and given their attitude the chances of getting my money back was zero, I would rather double pay for my hotel than to spend another minute in the Regency. It was clear that they didnt care about us enjoying our vacation, but the way they had construction going on everywhere and offering rooms with paint fumes to families with small kids, this hotel is a disaster waiting to happen. The health and safety of the guests were obviously not a concern for the management of this hotel, not to mention customer satisfaction. Also had a friend who went there around the same time and they had a similar experience, and ended up looking for another hotel to salvage their vacation. When people will end up throwing away money just to get out of this hotel, you have to know it is bad.

Also far from the beach and crossing that road is not recommended for families. You can find many hotels along the beach so you will be better off looking for something other than this place

  • Stayed December 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 30, 2012

I know that as an American I have high expectations, but at least if I stayed in an American hotel where the advertised Internet didn't work, there was no hot water at any time during our stay, there were spiders and webs in the bathtub (obviously a lack of cleaning), a half an hour wait after registering just to get the key, no exercise room in a hotel this large, swimming pool with a sewage smell, and a loud musical fountain that tends to go late into the night, we'd most likely be offered some concession (for the lack of hot water, at least). Unfortunately, not here. I didn't even mind the 5 minute walk to the beach across a pretty dangerous road, but a hotel of this size just doesn't seem to have it's act together. To me, this is a worse situation than our small hotel in Palawan that only had electricity half of the day since they didn't pretend to be a big name resort. At least that hotel had laundry service; this one doesn't.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 17, 2012

We check in at the hotel at 7pm but before that when we are going to this hotel via a transfer provider at first you will notice that they have a huge tv screen outside featuring their hotel, very nice its like your in vegas, once you get off from the van you have to take a look at the top coz they have this aquarium as you can see the fish, they have also this huge lobby, this hotel is not beach front, you have to walk 3 to 5 mins to the beach, across is the bank, short walk to d'talipapa for fresh seafood and a lots of restuarant, not too far to d'mall, just take a tricycle, takes 5 to 7 mins, but for me I'd rather to walk from the beach going to d'mall, takes 10 to 15 mins but its ok there are so many things you will take a pic while walking on the beach....

Inside of this hotel they have a convenient store open 24hours, we stay at their junior suite, a very nice loft type room, 2 tv's , 2 bathroom and 2 cabinet,

Food is very good, and also they have this a huge wave pool, and a kiddie pool.

Overall it was remarkable experience in this hotel,

Highly recommended......

I will stay to this hotel again...

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 15, 2012

Location: The hotel is not beach front. It will take you about 10 mins walk to the beach. It is located at the back of beach, station 2 nearing station 3. The hotel is along the road so you can take a tricycle if you with to go to D'Mall or to Station 1 where the sand is the finest.
Pool: The wave pool is amazing! It operates 10am-12nn and 2pm-4pm. They have kiddie pools which is great if you are traveling with kids.
Check in/out: The check in and out is superb. No long queues and the staffs are very accommodating and helpful. The receptionist always gives a pleasant smile. They offered us a nice cold drink while waiting.
Staff: The staffs are friendly. They will always greet you each time you pass by. This is uncommon to most hotels nowadays.
Rooms: The rooms are very tidy. They have great clean sheets and comfortable pillow. They have thick and warm bathrobes in the dresser. Coffee and Tea making facilities. Their toiletries are abundant, replenishing them daily. They have a mini refrigerator too.
The only downfall is the location. If you are very eager to swim in the beach or relax in the white powdery sand, you have to sacrifice the walk to beach.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quezon City, Philippines
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 12, 2012 via mobile

Is was my first time to check in near station 2... never thought though that the hotel is far from the beach strip... the hotel is ok facilities are good but everything seems so stiff... the structure lacks drama... like lights and other stuff that will make u feel that ur in boracay... the FOOD WAS TERRIBLE.... breakfast is dry and sloppy... they are serving cheap sausages and ham that tastes like flour... the pomodoro is like cariderria spaghetti... staff are always on the bar... not checking on the food quality... the salad is full of tiny insect crawling on each of the salad components... i have to tell the staff that thet should remove it or someone might be seriously ill... the bottom line is QUALITY... room wise its ok but they have to make sure that everything is properly working... our bathroom door is disfunctional... the shower drain is clogged... etc.... i dnt mean to offend the staff its just the real account on what i have experienced... if people will ask if i will recommend it i would say NOT AT THIS TIME :(....

  • Stayed November 2012
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 7, 2012

The hotel's features are stunning & very arresting. The staff exude such positivism. They're very efficient, accommodating & pleasant. What could have made the whole thing perfect was the food. The food was simply blah & leaves so much to be desired. Seems like they recycle the food because at all food times - breakfast, lunch & dinner - there's always fish fillet - cooked different or the same way. The snacks they served are so bland & lack presentation. Who would eat soggy, fly-ridden fries? Usually when one visits places like this - what makes the stay memorable or horrible are the - food, staff customer service skills & the place. Ramp up your food recipes & presentation & this hotel is all set. Stunning view, excellent staff - you couldn't ask for more.

Room Tip: Seems like all rooms provide an excellent view of the place. Ask the staff, they'll never let y...
See more room tips
  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Regency Resort & Convention Center

Address: Boat Station 2, Main Road, Barangay Balabag Malay, Aklan Province 5608, Philippines
Location: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Room Service Spa Swimming Pool
Hotel Style:
Ranked #105 of 136 Hotels in Boracay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crown Regency Resort & Convention Center 4*
Number of rooms: 479
Reservation Options:
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