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“shocking service!!!!!!!!!!!!!!!!!!!!!” 1 of 5 stars
Review of Nandana Boracay

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Nandana Boracay
4.0 of 5 Hotel   |   Station 1, Philippines   |  
Hotel amenities
Ranked #94 of 131 hotels in Boracay
Cerritos, California
1 review
13 helpful votes 13 helpful votes
“shocking service!!!!!!!!!!!!!!!!!!!!!”
1 of 5 stars Reviewed January 6, 2013

We stayed in Nandana resort for 3 days and 2 nights. My sister book a reservation for 16 people since November 2012 for our stay Jan 3-6,2013. We arrived a little bit early around 11:30 am but they won't let us check in yet since check in time is 1pm okey that was undestandable but, some of us was given a room by the pool and you think it's great bec. our room is by the pool...wrong! There is no window in these rooms and it smells musty...and those room by the pool are supposedly more expensive than the rooms with windows. It took us 2 hours to check in and by that time we were all hungry and we noted that nobody eats in their hotel for lunch or dinner. It's better to go out and eat in other places.
For those who wants to check in in this hotel beware of living any stains in their bedsheets they will charged you like crazy for old stains (payed P10,000 that's $250) The owner was very rude and unprofessional and prevented us from taking pictures of the hotel ( she said it's not allowed to take pictures).
We are very sad when we left Boracay since we thought staying in a hotel like Nandana will give us an awesome experience but we were really shock and disappointed on how they treated us...even front desk staff roll up there eyes on you...So beware to those people who are planning to stay in these hotel.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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22 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Russian first
  • Any
English first
Seoul, South Korea
2 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 22, 2012

Very poor service!!!One FO very rude!especially when she look at you!!staff were just sitting at the restaurant!Very Boring!!!No entertainment!High rate!but only breakfast is included in the package??!!People there are not smiling!Maybe they are not enjoying there also!!I just inquire but it doesn't worth it!You will just waste money there!

Room Tip: No room is good!
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  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mandaluyong
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 2, 2012

booking or making reservation on new hotels was never my thing. Am i glad i decided to take a chance with NANDANA!

i first checked out this hotel last yr when it was still under renovation (we stayed at patio pacific).

we finally booked our reservation for september. we thought it wud be nice to spend more than usual for our anniversary. we tried booking online but their website wasnt working, their email on the webpage manilasales@nandanaboracay.com seems to be logging! it was a headache making reservations! so we called their manila booking office and talked to Joyce(?) who despite me almost shouting(& my wife shouting) at her remained calm & polite in explaining that their email server may have problem and they will look into it right away. even gave us a discount when we told her it was our anniversary. thats service! throw a stone you get bread in return :)

upon arrival at the hotel we were welcomed warmly by the hotel staff & offered refreshments. even offered to check us in early! (thanks again Rowel!) again excellente on the service. interior of the hotel was impressive. high ceiling, stylish yet minimalist. POSH as my wife described the hotel. i wish they would centralize the air conditioning though! either they didnt have it in public areas or it was shut off.

the rooms were very roomy and nice. we booked a standard room but it was still better than most premium rooms in other hotels in boracay. we spent most of our stay in boracay outside strolling the beach and swimming. whatever time we spent inside hotel was money spent well, no regrets despite the high price we paid. food was 'OK' nothing out of the ordinary but satisfying in terms of serving. i wish they opened the jacuzzi to all guests though. i was informed it was for their guests staying in suites.

it was nice staying in NANDANA. i hope to visit the place again next year.

PROS::
* EXCELLENT SERVICE from manila booking office to Boracay
* ample breakfast serving
* free drinks upon arrival
* elegant interior
* big, spacious rooms (big beds!)

CONS::
* NO transfers (this would really be GREAT)
* air conditioning. not sure if some areas are al fresco or just no A/C at all
* SPA not yet working. (was looking forward for this)
* Price is quite high compared to other hotels in the island
* PLEASE fix your website. no picutres or rates posted so we dont have to call or email

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 7, 2012

A local friend of mine suggested that we stay at Nandana because according to her, it's new and the beachfront location is good. Considering that we were going to be out partying every night in between stations 1 and 2, Hotel Location was convenient.

Arrived at 10am, was greeted with welcome drinks at the lobby and knowing that hotels would charge extra for early check-ins, I didn't bother to ask but the front desk staff noticed that we looked exhausted from traveling and offered to check us in early. That's great hotel service!!

Pleased with our Deluxe Room on the 3rd floor which was huge, 2 double-size beds, Linens were soft and clean, Luxurious modern design and toilet had a Bidet, a/c was quiet, all that i expected from a 4 star hotel resort. Balcony was awesome because I smoke and my travel buddy doesn't.

Atrium design for the main building so interior air circulation was good. The indoor pool looked great at the center of the hotel but I didn't get to use it during my stay though. New Pool so it was clean.

Breakfast buffet was part of my room package and was good but could use more selection and variety like more Fruit Juice or bread. The Breakfast Area was decorated well and service was always good. Oh and you could see the ocean from the windows, nice.

Was looking for a Fitness center but didn't open it yet same with their in-hotel spa. Saw some Jacuzzi's on the premier room floor but i think it wasn't ready for use yet. No problem.
Heard from one of the staff that the hotel is still on their soft opening and they plan to do the Grand opening by November 2012.
Ok understood and again no problem on the lack of facilities ready for use.

First night there, we were walking back at 3am and before going to our rooms, we decided to go for a quick dip, but had no place for our stuff so we asked one of the hotel night security guard if we could leave it with him. He said sure and took it to the lobby staff and left it there. I was pissed because I left it with him, not the lobby staff.
He came back, I was about to give him a piece of my mind but he spoke first by saying in Filipino (translation) "sir, it's better I leave it with the staff inside so that I may instead escort and watch out for your group while you swim nearby. Security sir"
He actually did escort us and waited. Wow, Awesome service. Clap clap clap.

It went great for the rest of our 3 nights stay here. Great and Friendly Staff who always had the guest's comfort and needs in mind.

New Hotel on a soft opening so they do have need for improvement but my overall stay was great thanks to the great customer service and care from their staff, the nice facilities and fancy decor.

Would I stay here again? YES of course!!

Thank you team NANDANA for the great stay!

Room Tip: Go for the rooms facing west for the sunset view from the balcony
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 18, 2012 via mobile

The location of the hotel is very convenient for party goers. My room was very nice and clean! The pool was aesthetically placed on the middle of the hotel which gives a balance of modernity and nature in the hotel. Considering it's location, price and service, I would most definitely come back again.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyon, France
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed May 25, 2012

- Water was cold and not strong enough
- Bathroom flooded
- Curtin fabric is too thin, couldn't sleep after 6am
- A/C was off automatically during the night
- Inadequate breakfast selection
- Didn't have a blanket ready in the room, when we asked for it the hotel gave us bed sheet instead!
- The Hotel doesn't refill shampoo/shower gel/toilet paper
- The Hotel doesn't have ice
- Hotel doesn't have beach chair

The only positive review I have is the hotel staffs are friendly, and it's localed in the center of Station 1.

Room Tip: Don't take the room with window faces east toward sunrise
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  • Stayed May 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nandana Boracay

Address: Station 1, Philippines
Location: Philippines > Visayas > Boracay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #94 of 131 hotels in Boracay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Nandana Boracay 4*
Official Description (provided by the hotel):
Triple AAA Beachfront Hotel in Boracay ... more   less 
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