The 4 and 5 star reviews for this place are absolutely crazy. Maybe like the most penny-pinching backpacker might want to stay here, but anyone else is really going to be let down by this dirty, run down hotel. Really, when you think about your beautiful beach vacation, you don't want to come back to a place like this at the end of the day. Please spend a few more dollars and book yourself something less depressing.
When we first were shown our room, I was surprised because there were 3 beds in it for just my wife and I. I'd booked the 2 bed room because the reviews said it was the best of the room types here. We were soon to find out that (as late check-ins) we were put into the room no one else wanted rather than the one we booked and paid for months ago.
First of all, despite what Agoda says, there is NO wifi in the rooms. You can use it in the lobby, but only if you're lucky. "Try again later, sir" was the response I got when it wouldn't work the first time. I stopped asking after that.
In our room, I walked straight to the patio doors to open them and check out the view from our balcony. Except the patio doors didn't open.. they overlook the staircase that everyone walks up and down to get to their room. Yes, the window overlooks the staircase INSIDE the hotel! You know how soundproof a window is, right? All night long we heard people walking up and down the stairs- at one point a loud group even started banging on the window. Also, since people need to see their way upstairs, there were bright lights on in the stairwell, lighting up our room all night long. Oh yeah, and the hotel offers massage services, and they said they could arrange for a foot massage in our room. We thought that might be a nice pick-me-up before bed, so we ordered one. An hour later and it was 11:00pm and still no word on the massage, so my wife went downstairs to check. 10 more minutes, they said. 20 minutes later I went down and told them to forget it, we were tired and went to bed.
The next morning we found that the shower head was totally broken, and held together by a tied up plastic bag (you'd have to be blind not to see this- why don't they replace something like this???!! Costs $10!) and the toilet hardly flushed. Then I found that there'd been an ant infestation overnight and the third (unused) bed with our suitcases on it was crawling in little bugs. They'd found the gummy bears we'd snacked on on the plane.
The hotel promised they'd move us to our correct room type. They said the people were still in our room, but check-out time was 1pm so they'd move us then. At 4:30 we came back and they still hadn't prepared the room! 10 minutes, they said, so we sat in the lobby waiting. 20 minutes later WE had to approach THEM to ask if it was ready yet. And it was.
And with the new room came a whole new set of problems. Mosquitoes in the room. A GIANT FLYING COCKROACH in the room. When I sprayed poison on it and it ran all over our pillows and blankets, I asked for new ones and had to change them myself. The sheets, no matter which ones they give you, are all stained. The towel rod in the bathroom is hanging down, held only on one end by one screw (why not fix it??). The shower curtain is stained with (what I hope is) rust and mold ($2 for a new curtain- why not replace it??). The bed sheets are being held down by hundreds of tacks. Yes, tacks. And since this is stupid, and not what tacks are for, they are constantly coming loose and falling straight up on the ground all ready for you to step on them. The bathroom is always wet and dripping water (I live in Asia, this is NOT normal, despite what another review said). The ceiling is covered in cobwebs and stains. The floor is dirty and the corners of the room are stained orange and full of dirt. Too many spiders.
On the fourth night WE had to ask the staff to please clean our room. Can you imagine? We had to ask! No garbage change in 4 days. No new toilet paper, towels or sheets!!
Lastly, I have to mention the noise. The new room was horrible for noise too. The hotel is right on an alley that connects the beachfront to the main road. There aren't many of these, so motorbikes are constantly driving up and down from sunrise to sunset. It's so noisy! People yelling and screaming, kids hanging around out front playing music until midnight, some vendor guy yelling "AAAAAA OOOOOO" every morning starting at 6am, construction both across from us and to the left of us. It's horrible. Can't wait to be done with vacation so I can get some sleep!
Some people have said this place is great because of the location. Tip: EVERY hotel is close to the beach. Boracay is not built up beyond the beachfront and the main road 5 minutes behind it. Unless you book some random hotel in the hills, your location will be just as good as at Villa Romero.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.