The first thing that strikes you about this hotel is the location - its a fair walk from the main road, and yes the staff are there to help with the bags, but in the rain, it can be a long wet walk.
The transfers from airport to hotel location were well handled, met at the airport, and transfered to the boat and then a van to the hotel.
Once you arrive at the hotel proper, you see that its right on the beach, wonderful, but the access to the beach is made difficult by the screens spread along the beach to stop wind and rain. (More later)
We checked in smoothly, if a bit soulessly. However, next morning, the issues began. There was construction noise at 7 am (and again at 7pm for that matter). The offerings for breakfast are not good, and if you want toast they have to take your bread away to toast. (we found a better breakfast at the Sands next door, and cheaper too).
The water pressure and temperature in the shower was very variable. We had a leak from under the sink which I reported on day one - we still had the leak the day we checked out. Not sure, maybe they thought we liked it.
There is net in the rooms, but for the entire week stay it was out of action. There is Wifi in the lobby area, but that can be slow, if many are using it.
The staff we found generaly ok, although the front desk staff were a little vague about things, and especially about laundry when I inquired.
Laundry is done for you, return next morning, but we needed to ask several times for a laundry bag, and there appears to be no such thing as a slip to complete when you put the laundry in. I wrote the details on a letter head. However, its cheap, 80php per kilo. It was clean when it came back, but not very well ironed.
Now, you would think, located right on the beach, and subject to never ending sand ingress from peoples feet, that the rooms would be swept every day to remove the sand. Well, think again, our room was not swept once in the week we were there. I used a towel every day to sweep it from the traffic areas in the room to under the desk, and thats where it was when we left.
There are very few rooms with any decent view, and word of caution, due to the outside lift arrangement, and these being glass, some rooms look out onto the lifts, so you will need to ensure curtains are closed for any privacy.
There is a roof pool and one for toddlers too, which is a pleasant area, but can be windy when its really blowing hard.
One good thing I can say, is that the rooms have an Aussie power socket, so adaptors are not necessary.
Now, the screens on the beach. Most hotels are located along the nicest beach, but this also seems to be the weather side, because nearly all places have bamboo and plastic screens erected both along the beach and removeable ones that get placed in front of the hotels. Most businesses are open fronted, taking advantage of the weather, but paying the price when the weather is bad. The beach screens both restrict ease of access and are an eyesore on what is really a nice beach, but it appears are a necessary evil, and they all have them, so all are affected.
Overall, this hotel is just ok, from our wanderings along the beach, there appeared to be better ones in other areas, but without staying at them, appearances could be deceptive.
Dont get a room next to a lift shaft. Ask at check in to make sure you dont get one.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.