I simply loved this place! We got this place via a Groupon voucher, and it included the airport transfer and all. Our first flight was delayed, resulting in us missing the connecting flight. By the time we arrived at Caticlan airport, it was already 3 hours after our initially scheduled arrival time. The guy from Monaco had apparently waited for us at the airport for nearly 4 hours by then!
All the staff were really friendly and helpful. I think the most important thing is that you could tell they were genuinely sincere and happy working here. I didn't quite get all the names, but off the top of my head, there was the housekeeping guy Joel, the guy who brought us to/from airport Florence, and the good-looking dude at the restaurant who seemed to work 24/7.
Because of the rainy weather (it keeps drizzling in June) and my brother was also unwell (the shuttle van driver also dropped us off at the clinic along the way, thanks!), we ended up spending most of the time in the resort itself. But I must say that on a positive note, at least we were spending our time at THIS resort which was pretty much self-contained with all the necessary facilities than anywhere else. If we couldn't get pretty pictures of the beautiful beach, at least we got pretty pictures of the resort!
Restaurant food was great, (the only day when we ate out resulted in my brother falling sick) but tend to come in larger portions than what we could finish. Sorry about the leftovers.
Only grumble I had was on the day before our departure. We went down to reception at about 4pm to ask if they were still able to arrange for us to do helmet diving on that evening. My brother had finally felt slightly better and we were trying to do a last-minute salvage of our holiday you see. Anyway, the receptionist said yes, there was still time for us to do helmet diving and a Monaco representative immediately put us on a van and drove all the way to the beach. However, upon arrival, he checked with the counter and told us that helmet diving booking was already closed. Asked us if we wanted to do parasailing for 1500 pesos instead, which I refused flatly. I think we were more annoyed by the waste of time and getting our hopes up for nothing. Surely he could have just checked by calling them first, instead of driving us all the way there? He then took us back to the hotel by a tricycle, and to his credit, he later tried to make up for it by arranging for a 8am helmet diving experience the next day (we had to leave the hotel by 11am). When we got back to the hotel that evening though, and asked for snorkelling gear which are apparently free to borrow within the resort premises, we were told that they were spoiled, which added to that sour evening.
But other than that slightly annoying evening, we were pretty much happy with the service they provided throughout our stay, so I'm still giving it a 5 star rating!
- Official Description (provided by the hotel):
- Discover Monaco Suites on Boracay IslandMonaco Suites de Boracay is the only luxurious exclusive all-suite resort on the island under German Management. Situated in a 16,000 square meter estate in Boracay’s finest location along a seaside hill, Monaco Suites boasts of spacious units sprawling out across well-maintained landscaped tropical gardens, with a panoramic view of Bulabog Beach and Mt. Luho (the highest elevation on the Island) ... more less
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- Also Known As:
- Monaco Suites De Boracay Hotel Boracay