Our unfortunate experience at Ambassador resort- new years day...
Spending the new year in Bora is an experience you will never forget.. The fireworks, the beach, the booze, The food, and the parties.... Our group consisting of 20+ adults and children decided to spend it there from December 28- January 1-expecting only the best and fun fun fun!
This is our first time to stay at Ambassador in Paradise Resort, Station 1, Boracay and we did not know what to expect. We usually stay at Discovery Shores Boracay but was unfortunately fully booked for the New Year holidays since the early part of this year, so we decided to try Ambassador even without any recommendations from anyone. We are a bit surprised to see how "OC" the owner, Mr. Van der Tak, is, from reprimanding our children with beach towels even if it were registered under our rooms even upto the billing/check out. The overpriced 5 star charges are not reflective of the substandard services they provide.
While checking out,we found ourselves in an unfortunate incident due to miscommunication within his staff. Let us explain what happened. Prior to our arrival, we already informed Ms. Lady Verrih Lanusga, the reservations officer, that we will be arranging our own transfer from caticlan airport. But when we reached caticlan, there was a guy wearing an Ambassador uniform holding a white board with our name on it. He insisted that we ride with him and said that there are no additional charges since it's all included in our room package. Therefore, we cancelled our prearranged transport. Mr van der tak was personally there to pick us up too- question is- why would he pick us up if it weren't included in the package, right?
We were not informed of the charges until we were inquiring about transport fees to kalibo going back to manila with the front desk. We were suprised to learn that we will be charged accordingly. As we talked to Ms. Lady, she agreed (via phone call) to waive all the transport charges & was very apologetic with the situation and even sent us an apology letter to our room before the eve of December 31.
You can just imagine how disappointed our group were despite the business we gave Ambassador. The way they treated their guests clearly reflects the service the resort provides. If he were a professional business owner, He should've had asked his staff first, clarified what really happened, before barging in on us like that. We were all clueless.. We thought he would thank us for staying that long in His resort, invite us to comeback, and wish us all a safe trip back... But no!!! He asked Us to leave right away leading us to the door... How dare he confronts us like that, in front of the innocent kids, in front of his staff and other guests. While walking away, he said we cheated him a few thousands. Honestly, right now, our group feels that Ambassador resort cheated on us- we paid more than 300,000 pesos not including food, massages, bar expenses, and tips- but we didn't get the service we expected and wished for.
Despite that, we would like to thank mr van der tak for the accomodations, but WE ARE NEVER COMING back to Ambassador- a supposedly 5 star resort in Boracay...
Were sharing this with you for whatever it is worth... Hopefully you don't experience the same treatment when you go to Boracay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.