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“best service and beautiful resort” 5 of 5 stars
Review of Shangri-La's Boracay Resort & Spa

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Shangri-La's Boracay Resort & Spa
5.0 of 5 Resort   |   Barangay Yapak, Aklan Province 5608, Philippines   |  
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Ranked #2 of 137 Hotels in Boracay
Hong Kong, China
1 review
1 helpful vote 1 helpful vote
“best service and beautiful resort”
5 of 5 stars Reviewed October 2, 2013

I have been to many Shangri-La's but this one in Boracay is definitely rated very high. The service is true five star quality and the villas are just fantastic. As a family of four, we enjoyed the facilities and the foods. We loved our experience at this Shangri-La. The staff were so accommodating!!!!!!! Two big thumbs up!!!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,576 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (363)
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Sydney
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 2, 2013

Fantastic, flawless service. Truly outstanding. A perfect balance of friendliness, attentiveness, without being over the top.

The Villa was stunning and the views amazing.

Due to the time of year, it did rain - would definitely recommend in the dryer months. Considering the weather though, still an outstanding experience.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 1, 2013

I believe it's better you experience it rather than me talking about it. The rooms are great, the views are beautiful, you have your own private beach, the staff is very friendly and respectful and most of all it is after all a SHANGRI-LA...

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 30, 2013

this is my second time to be in Boracay shangrila this year. Most the people ( staff ) , that I meet during my first stay ( May ) , where able to recognize me immediately and welcome me back like a family. ( which is nice ) . book a pool villa but was given a upgrade to a HUGE VILLA with a terrific view .
But their are couple things that need to corrected.
1. need to call couple time inquire my luggage , which arrive after an hour .
2. when we are about to take a afternoon nap, I notice white sands in the bed considering we haven't left the room ever since we check in nor been to the beach.
3. when we requested a buggy to bring us the rest. , the buggy driver arrive a bit early , and I ask him to pls wait for 5 minutes bec my wife is still in the bathroom. but when we went out for the buggy it was no where to be found , and we were left standing in the rain ( luckily their is umbrella in the villa ) . Need to call Mr Lee again to inform him about the buggy service. ( I wish the buggy driver has the courtesy to inform or call me , that he need to leave immediately )
4. the beach is great except for foul weather and strong wave which make swimming difficult . 'due to the habagat which I heard start from june to oct( not fault of boracay shang , blame it to mother nature ).

except for couple minor discomfort , overall we have a great overnight stay and if we have long weekend Boracay shangrila is my priority list for vacation.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed September 29, 2013

For our second stay at Shangri-La Boracay and we stayed in the same Loft Villa as before on request since it’s right at the top of the resort on a boundary with a native forest and feels like we are the only ones in the hotel. Observing the other room options we think this is the best to go for – private and with infinity pool to ourselves with very elevated views of the bay. Magic

And the hot outdoor shower with Victoria falls level of water pressure is so amazing you just cannot leave it.

As with our first visit, all the staff was lovely and frequently went out of their way to accommodate anything we needed or wanted.

Being such a wonderful place – when something does go wrong it stands out more.

Both days we spent on the beach we couldn’t get any drink service – we were down the right hand end of the lounge chairs area and seems that was too far for the staff to serve to. The poor towel attendant ended up going to get someone to come to us. It also seems to take strangely a long time, again both days, to settle the bill and sign off at the beach bar. Perhaps the supervisors were off those days. Small thing really - we could have got off our butt's and got them ourselves.

We discovered the Seafood Platter at Sirena, the resort's signature seafood restaurant, and went back on our last night for another one. Yummy! Seems like everyone orders it as well – hardly seems any need for any other menu items of which there are plenty. My mouth waters just recalling it.

However the experience in Rima which is their high end resort restaurant was less enjoyable. I am sure that when they wrote Truffle on the menu they forgot the word “oil” because everything reaked of Truffle and that can I am sure only come from heavy handed use of Truffle oil rather than the real thing which is far more subtle. I even overheard same comment from table next to us. High end Italian does not mean oceans of Truffle Oil!

So food was a bit of hit and miss – but otherwise totally relaxing and enjoyable. We are sure to come back again sometime.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 27, 2013

Simply one word 'Excellent'. The entire experience right from the dock where a speedbaot picks you up & to the end is simply Amazing. Service is world class & you must try the private dinner at the beach. One of the finest properties I have ever visited.

Room Tip: Eyes closed, can choose any room
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 26, 2013

The view is awesome, but the sands of the Shanggri-la beach is not as good as the other hotels from Section 1.
The food from Seafood restaurant was fair, personally I would recommend Indigo restaurant in Discovery Shores.
Breakfast is very good, but not as good as the other 5 stars hotels in other places.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Boracay Resort & Spa

Address: Barangay Yapak, Aklan Province 5608, Philippines
Location: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Boracay
#37 On the Beach Hotel in Boracay
#43 Top resorts Hotel in Boracay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Shangri-La's Boracay Resort & Spa 5*
Number of rooms: 219
Official Description (provided by the hotel):
Shangri-La’s Boracay Resort and Spa offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites; comprehensive leisure facilities; 350 meters of secluded beach front; and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La’s Boracay Resort and Spa is the perfect paradise destination. ... more   less 
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Also Known As:
Shangri-La`s Boracay Resort And Spa
Shangri-La`s Boracay Hotel Boracay
Shangri Las Boracay Hotel
Shangri Las Boracay Resort

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