This is probably the most luxurious and expensive resort on the island, and it is not too hard to understand why. The moment you arrive at Caticlan airport, you do get some kind of a “VIP treatment”. You are whisked away to Shangri-la’s own jetty and waiting lounge on its van, less than 5 minutes’ drive away. There, you wait in comfort for the Shangri-la boat to arrive while everyone else is queuing up for the bumboats only in the next building. Needless to say, the Shangri-la boats are also more comfortable and faster than the other overcrowded-looking bumboats.
The boat ride to Shangri-la resort, which is on the far end of Boracay island, is about 15 minutes long. While slightly bumpy when the sea is choppy, you do feel that you are already much better off than the other people crammed in the bumboats to the island. There you arrive at the jetty in the resort, and there you have a buggy waiting to bring you and your belongings to the lobby.
We stayed in the Seaview Suite, which was very spacious and had its own jacuzzi on the balcony. It faces the sea, and was great for watching the sunset. The only drawback was, however, that the suites are located on the lowest level, so views of the sea and beach are partially obstructed by the trees.
There is the usual Shangri-la level of luxury and comfort in the room—definitely very comfortable with touches of luxury and attention to detail. However, I personally felt it was a little too clinical for a beach resort of its level. Except for the day bed and jacuzzi on the balcony, almost everything else in the room would probably not look out of place in a business hotel in the city. For the price and the location, I was expecting some kind of additional surprises to make it more unique. Perhaps the corporate branding executives had very strong ideas of conformance with the group’s brand identity.
The hotel grounds were well-maintained, and there were some nice touches to ensure people enjoy their holidays. The beaches were great, with beautiful views of the sunset. There was a saltwater infinity pool which also had great views of the sea, especially in the evenings. However, we might not have been able to enjoy this pool if we could not swim, as it was very deep. While the other 2 pools in the resort were larger and had more features like fountains and greenery etc, we thought that the view was best from this one, and naturally we spent the greatest amount of time in this one.
We also appreciated the Entertainment Centre, where guests could enjoy games like foosball, pool, shooting hoops, table tennis, board games etc, use the computer, or watch TV programmes on the projector screen at no extra cost. The Fitness Centre has the standard amenities and equipment that are present in most Shangri-la properties—good enough for regular gym-goers like us. We thought it was nice that they even loaned shoes to guests who did not have suitable shoes with them.
The spa did not disappoint. It occupied an expansive portion of the resort premises, and had its own swimming pool and jacuzzi. The spa treatments were done in little huts in the spa compound—rather cosy with the right touch of privacy. As expected of the Chi Spa in Shangri-la, prices are never cheap. The spa was a very peaceful area in the resort. When we went in the evening, we might have been the only guests in the spa, as we did not see anyone else there. The spa also has its own buggy to transport guests between their rooms and the spa.
In terms of location, Shangri-la is tucked in a corner on the island. It feels very exclusive, as there is not much traffic at this end of the island. The drawback, however, is that it takes some time to travel between the resort to D’Mall, where most of the shops, eateries and activity centres on the island are located. There is also a nice beach with white sand near D’Mall, but we preferred the ones in Shangri-la as these were much less crowded. The resort provides an hourly shuttle to and from D’Mall.
Service was what one would expect from Shangri-la. Staff were well-trained and knew what to do and what to say in almost every situation. There was a good attention to detail. However, again, I felt that this being a beach resort, service was a tad too clinical for my liking again. I wouldn’t be surprised if the staff had scripts to follow for every foreseeable situation during the course of duty. When everyone is there to relax and enjoy a vacation, perhaps staff could be allowed more leeway to be less uptight and be casual, instead of adhering to the SOP in almost every instance?
I had a somewhat disappointing experience though. On one of the afternoons when I was out taking pictures with my wife on the beach, one of the parts of my gorillapod fell off without our realising it. I knew it must have fallen off in the area between the two beaches, as I had last used it at one end of a beach, and realised it had fallen off when I wanted to use it again when I reached the other beach. When we searched the area on our own, it was no longer there, and we figured perhaps the employees who were setting up tables for dinner in that area had thought it was a piece of rubbish and disposed of it promptly. It is otherwise hard to imagine that a large piece of equipment measuring one foot long could disappear within 5 minutes.
I then checked with one of the gentlemen who was there, asking if he or any of his colleagues had picked it up, showing him what it looks like. He promised he would alert everyone working in the area to look out for it, and send it to my room once it was found. A couple of hours later when I called back to check, it appeared that this employee had not bothered to follow up on the matter as no other person was aware of it (maybe this was not in the SOP or service scripts). By then it was dark, and the few people who were sent out to hunt for it could not find it, and the rubbish bags had probably been removed. I never got the item back.
In all, I think this is a good resort, and most people would probably have few complaints. The VIP treatment extends past check out, when staff at the jetty accompany you all the way to the airport and assist with checking in for your flight. There is also a Shangri-la lounge in the Caticlan Airport’s Departure Lounge, which ensures you are comfortable until you board the plane. However, the experience does not come cheap, and whether it is worth the price is open to debate.
- Official Description (provided by the hotel):
- Shangri-La’s Boracay Resort and Spa offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites; comprehensive leisure facilities; 350 meters of secluded beach front; and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La’s Boracay Resort and Spa is the perfect paradise destination. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, HotelTravel.com, Tingo, Priceline, Travelocity, Agoda, BookingOdigeoWL, Hotels.com and Venere so you can book your Shangri-La's Boracay Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Shangri-La`s Boracay Resort And Spa
- Shangri-La`s Boracay Hotel Boracay
- Shangri Las Boracay Hotel
- Shangri Las Boracay Resort