How should we start....WOW!!! Impressed. Relaxing. Impeccable Service. Awesome facilities and rooms. The list goes on and on. To say that Shangri-La Boracay is a great resort is an understatement. We stayed at the Shangri-La Boracay from Nov23-26 to celebrate my darling's birthday and an excellent choice it was.
I am going to be very unbiased in my review here and tell how they recovered what would have been a 4star review. Our experience with the Shangri-La Boracay started on a bad note when I was emailing them with enquiries and I needed the answers before I proceeded with my booking. First email was replied promptly, but my 2nd email was not replied for 5 days and I subsequently sent another 3 emails during that period with no replies. Honestly I was very disappointed at that point of time because I have read so many great reviews on their service. I made a phone call personally to them and Angela(Reservations Manager) apologised and replied my enquiries as well as all other correspondence very promptly from there on. She also took proactive actions for some of my special requests and private dinner arrangements. From that point onwards, everything was flawless.
We had our flight to Caticlan from Manila cancelled and got diverted to Kalibo Airport with no monetary compensation at all. I could rant about this forever but I shall leave that out. Basically we lost about 5 precious hours and it was also much more tiring. I emailed Angela whilst at NAIA Terminal 3 and she told me not to worry as a Shangri-La representative will be at Kalibo to receive us. We were greeted by name at Kalibo Airport and after a tiring 1hr45min ride provided by the airline to Caticlan, we arrived at Shangri-La's own lounge at Caticlan Jetty.
Cold towels and juices were given to all guests checking in at their lounge and this really freshened us up after the flight diversion and coach ride. A short 15min private speedboat ride got us to the Shangri-La Boracay and when we got there, for a moment we totally forgot about all the angst and frustration that clouded us earlier. Upon reaching the lobby reception by buggy from the jetty, Katrina welcomed us personally and led us to our seaview room for check-in there. Quick, effiicient and comfortable check-in. After 12hrs of flights, coach ride and boat, it makes a BIG difference when you get your check-in done in your room.
The room was lovely, very spacious and though it was dark, we anticipated a beautiful view in the morning. Linen was very comfortable. Woke up the next morning to a gorgeous seaview and also the Punta Bunga private beach of Shangri-La's. Breakfast buffet is very good with a nice spread, the fruits are awesome. Banyugan private beach, which is beside their swimming pool was great as we lounged there and just relax away. Condition of the facilities and equipment, eg. the sunbeds were all in excellent condition. We also lounged by Punta Bunga Beach, which is even quieter and very suitable for couples.
Basically, all the good reviews previously posted on the Shangri-La Boracay, we find it pretty much true. I had a private dinner arranged at the Sea Pavilion for the birthday surprise and it was absolutely awesome. Food was good, the set-up was very romantic, and the service from Nicholson, our personal waiter, was exceptional. He was attentive without being instrusive, humourous without being over, and ever-so-willing to take photos for us. Nicholson and Mitch sang a birthday song that we could feel came from their hearts and was filled with sincerity. How much better can the service be at this resort?! In fact, the dude at Banyugan Beach took so many great photos for us and even when we said it's enough, he couldn't stop! LoL~~
How much better can the service be? It gets even better that's what we can say. My darling's sandal sole came loose and we rang guest services for super glue or some strong adhesive. In 5mins, a technician turns up outside our room, politely requested to come in and fixed it in the room!! He not only fixed one sole, but also checked on the other to make sure it would be fine. Now really, we were very very impressed.
We also visited Chi, the spa, which is oh-so-gorgeous, for Hilot massage and I knocked out dead asleep, which simply means it was so-very-relaxing. Watched the sunset at Solana Bar sipping on a cocktail, had dinner there(food from Sirena) listening to the waves gently coming against the shore. Coupled with food that was tasty(we ordered clam chowder, mussel gratin and grilled lapu lapu), and service from Wynn, who was very entertaining and professional, it was indeed perfect. Every moment at any corner in Shangri-La Boracay felt magical. Every single staff greets u warmly with a smile. We also saw a private wedding at Punta Bunga beach from our room and you can tell how awesome a wedding it was with everyone dancing away and enjoying themselves. We did receive a note to inform that there would be fireworks but we missed it as we were too engrossed at playing table-tennis at the entertainment centre. Haha~
Shuttles to D'Mall are frequent enough(hourly till 1am or thereabouts) and it only takes 10-15mins each way. You could party at white beach and when you get back to the Shang, you would just melt away in relaxation and get a great rest. The Shang is also great for families with kids as there's a adventure zone for kids and they would also love the pool and beach.
Many have mentioned that White Beach is prettier, perhaps many years ago we feel, as the waters are not as clear as the private beach at Shangri-La. But the sand at White Beach is indeed softer. If you are after relaxation and luxury lounging by the beach, you will return to Shang's beaches after you reach White Beach. It's just too many tourists, too many vendors, too many boats. However, sunset sailing on a paraw at White Beach is a must.
The rates at Shangri La Boracay Resort and Spa are not cheap, in fact pretty much the most expensive accomodation on the island. BUT, and this is a huge BUT, it's really worth every penny, down to the very last. Thanx to ALL the staff, with special mention to Angela, Nicholson, Mitch, Wynn and Katrina, our stay was 101% relaxed and enjoyed.
WE WILL DEFINITELY BE BACK.
Seaview rooms on 4th floor, which is on the same level as the lobby. And the treehouse villa or othe...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.