We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great stay and service” 4 of 5 stars
Review of Shangri-La's Boracay Resort & Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save Saved
You added Shangri-La's Boracay Resort & Spa to your Saves list
Shangri-La's Boracay Resort & Spa
5.0 of 5 Resort   |   Barangay Yapak, 5608, Philippines   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Advance Purchase: 20% Off
Ranked #1 of 133 Hotels in Boracay
Bacolod, Philippines
1 review
3 helpful votes 3 helpful votes
“Great stay and service”
4 of 5 stars Reviewed November 20, 2012

We traveled from Iloilo City by private vehicle and was pleasantly surprised that they take care of you from the moment you arrive by having a free valet parking. We took their speedboat with just the 2 of us both ways. I guess we were lucky that we're the only ones traveling those times. Service is great; rooms are fantastic; free bottled water everywhere and offered; well designed layout that provides lots of privacy including their swimming pools; 2 beaches to choose from and again are quite private. Staff eager to please. Overall, great 2-nights getaway. Food could be better though if one compares it with Shangrila Mactan. We go to Boracay often so this time we just stayed in and enjoyed the hotel facilities and surroundings. Will try the loft villas next time.

Room Tip: If possible, pick rooms on the 4th floor as this is on the same level as the lobby and you get reaso...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,283 reviews from our community

Traveler rating
    982
    199
    61
    25
    16
See reviews for
426
518
39
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (307)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Manila Philippines
Top Contributor
264 reviews 264 reviews
110 hotel reviews
Reviews in 77 cities Reviews in 77 cities
184 helpful votes 184 helpful votes
5 of 5 stars Reviewed November 18, 2012

from the moment you arrive or depart , either via kalibo (longer route ) or caticlan airport, expect a shangri-la representative in decent uniform to assist in any which way possible its own guests to the resort ( that is inspite we made our separate booking for private van transfer ). from there we were led to an exclusive waiting lounge (nice chi spa scent ) in which they provide us drinks , from which our group was whisked to the resort via speedboat in about 5-10 minutes. This resort is definitely 5 star in quality . Everything here is beautiful , quite a huge property that several times we need a buggy cart (driven by its staff ) to bring us where we would like to go. The room that we booked (under my spouse name ) was spacious , comfortable and very functional . I liked the terrace day bed , separate tub and bathroom which has piped in sound .I also liked the huge flat screen wall mounted tv which has many channels. There are 2 private beach and an inifinity pool within the resort . Buffet breakfast served at its coffeeshop offers very extensive choices, with varying cuisine (it even has its own improvised kiddie corner buffet table ). Never got to try the vaunted chi spa. We have tried the bar by the beach, buffet restaurant Vintana (their fish and chips are one of the best i've tasted ) , and Solana ( nice for picture taking) and i would highly recommend them for the food and service . This property reminds me of Grand Hyatt Bali , but something this would would definitely excel is the service and friendliness of the overwhelming majority of the staff .The public places in this resort would exude a pleasant smell and aroma that somehow made me felt refreshed. I was aware of the long distance going to station 1 and 2 (which is the central part of where the happening is ) , but they provide hourly van service , which they adjust to every half hour during evenings , so that guest care would not be compromised. Staying in this place is good for special occasion like birthday, anniversary , and honeymoon although it would be better that big group parties or those in team building activities would not be conducted because they could be annoying . So if budget is not a problem , i would recommend a stay in this hotel even for once in a lifetime during a visit to Boracay (aside from Discovery Shores in station 1) .

Room Tip: go for beach front view rooms , even it would cost a little more
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taichung
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 16, 2012

This is the most luxury hotel in Boracay and very suitable for vocation. The suite was spacious and comfortable.There were a lot of facilities and very beautiful swimming pools with great view.The service was good except the staff forgot to upgrade our room automatically(the privilege which our agent provide) but they did after we informed this.We could swim and snorkel in the private beaches.The breakfast was great and much category of food which compared to other hotel in boracay.You can take the the speed boat round transfer from Caticlan Jetty Port where the resort’s exclusive welcome Lounge is.The lounge and speed boat were very comfortable.The disadvantage of this resort was it's high price and location which is far away form S1 beach although they provide free beach shuttle bus.If you want a luxury,quite and relaxing place to take vocation,this hotel is the best choice in boracay.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 12, 2012

this is the best hotel in Boracay. it is secluded and away from the noise of the night life in Boracay. This is the perfect place if you need some relaxation and alone time with your loved ones. there's a shuttle every 45 minutes that can take you from the resort to Station One. Everyone were so nice,helpful and attentive to your needs. it is truly a place you would like to stay in for a very long time.

Room Tip: beach view rooms are perfect!!!
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 12, 2012

This is the first time i have stayed in this property, the only thing the makes this a five star hotel is the people they are friendly willing to help and the food, I feel the security is an over kill too much security around makes me feel safe but questioning the safety of the property, will something go wrong if all the security is not around, what i hate about this property is the Beach poor quality feels like man made sand is not soft like in station one, long wait to get to D mall or even your own Villa. Rooms are not properly insulated from Noise so sleep quality is low, food is excellent at Seryna. 5 stars for the People & Food, 2-3 stars for Transportation, Room and Beach Quality

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Top Contributor
57 reviews 57 reviews
37 hotel reviews
Reviews in 37 cities Reviews in 37 cities
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed November 7, 2012

My expectations were high. The property was nice - private beach, large pool area, good restaurant options. The rooms were mediocre - clean and inclusive of what you need, but not particularly stylish or special. The buffet breakfast had many options with good quality, but had the ambiance of a group-tour restaurant stop. The staff were friendly (especially in the restaurant) but could use customer service training. During our five night stay, we ran into a few problems. Air conditioning breaking down, cleaning staff attempting to enter at 6:30am and despite being asked to return later, they never did... these were minor disturbances.
Neighboring guests leaning over the balcony to peek in our room is out of the hotel's control, however guests blaring music and howling off their balcony at 4am is within their control! After calling the front desk more than once, it was suggested to PACK and move to a new room. Leaving belongings in the room until a decent hour was not an option. A complimentary drink or meal for the inconvenience was not even considered.

All in all, not a relaxing stay. After returning home I wrote feedback to the hotel 3 times (direct and website) before being acknowledged - they offered a one night stay at the same resort as compensation for the two interrupted sleeps. For the time, money and effort, I will stay elsewhere.

  • Stayed July 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit O, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review, November 22, 2012
We are sorry to hear that your experience in our resort was not up to your expectations. We believe that situations like this can be handled much better. We take these comments seriously, and we will ensure that each concern you have raised will be addressed as we continuously strive to improve our service and achieve guest satisfaction.
Amit Oberoi, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 6, 2012

After travelling around Philippines we decided for some R and R was appropriate so we booked a 4 day package to Boracay Island and the Shangri - la with its own private beach .
What a marvellous place away from the hustle and bustle. It is the best place we have ever stayed from the friendly staff to the resort grounds and the sea-.view room over looking the ocean it was just the best.
Buffet breakfast was exceptional. A courtesy bus runs at different times during the day to the mall and a small tourist market.
Yes, the resort is on the expensive side but it worth every penny. We were so so disappointed when we had to leave.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Shangri-La's Boracay Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La's Boracay Resort & Spa

Address: Barangay Yapak, 5608, Philippines
Location: Philippines > Visayas > Boracay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Boracay
#1 Top resorts Hotel in Boracay
#1 On the Beach Hotel in Boracay
#1 Luxury Hotel in Boracay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Shangri-La's Boracay Resort & Spa 5*
Number of rooms: 219
Official Description (provided by the hotel):
Shangri-La’s Boracay Resort and Spa offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites; comprehensive leisure facilities; 350 meters of secluded beach front; and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La’s Boracay Resort and Spa is the perfect paradise destination. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Agoda, getaroom.com, Orbitz, Despegar.com, Priceline, Odigeo and Tingo so you can book your Shangri-La's Boracay Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Boracay Resort And Spa
Shangri-La`s Boracay Hotel Boracay
Shangri Las Boracay Hotel
Shangri Las Boracay Resort

Owners: What's your side of the story?

If you own or manage Shangri-La's Boracay Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.