My friends and I stayed at this hotel recently on our Bora trip last May 2013. When we arrived, we were impressed with the facade and new interiors of the hotel lobby. But as we were checking in, I immediately noticed the lack of professionalism and good service from the staff in the reception. The check-in took so long, the staff was panicking because of the number of guests waiting in the reception area, to think that we were just less than 30, and the room took so long.
When we finally checked in into our room, I have to say the newly renovated rooms nearest to the new hotel lobby were modern and nice. They room was bag, equipped with ipod dock, state-of-the-art TV, modern bathroom amenities, and a long veranda. It was really nice. But the down side is, the flush of the toilet bowl was not functioning well, which resulted to slight flood in our bathroom. Then, when I called the reception area to let them fix the bathroom fixtures, they were laughing when they picked up the phone. Talk about being professional. Also, it took us around 2 hrs to get the bathroom fixed!
While getting dressed for the lunch, the reception called to say that our CHARTERED VAN is ready for our pick-up. I told them to wait another 5 minutes because we were just rushing to pack for our essentials. When we went down to the lobby, the staff assigned there did not know about the CHARTERED VAN that we booked for our transfer for lunch. We were hungry, angry and the weather was too hot. We had to pay 400 PHP for the CHARTERED VAN yet it left without even waiting for us just for 5 minutes. And the new staff assigned after lunch did not know anything about it. And then, the hotel manager approached us, agitated and told us :"PLEASE WAIT, WE HAVE 800 GUESTS RIGHT NOW AND TRYING TO ACCOMODATE EVERYONE". He was not even apologetic to us! After 20 mins, the van finally arrived and WITHOUT AIRCON! MY GAWD!
The next day we went to the dining area to have our breakfast. Sadly, it took us a whole hour just waiting for our food to arrive. I am not sure if the problem was the staff was undermanned or if the service is really that poor and incompetent.
I might or might not stay in this hotel again. We only stayed in this hotel because of the promo going on that time.
- Also Known As:
- Fairways & Bluewater Hotel
- Fairways And Bluewater
- Fairways & Bluewater Hotel Boracay
- Fairways Bluewater Boracay
- Official Description (provided by the hotel):
- Fairways and Bluewater Newcoast Boracay is a 150-hectare eco-friendly vacation destination in the famed Boracay Island in the Philippines.The resort features private white sand beaches and an 18-hole golf course, the only fairway in the island. It also has 3 swimming pools, 5 food and beverage outlets, and modern, spacious rooms.Fairways and Bluewater Newcoast, Boracay’s over 300 air-conditioned rooms have views of the garden or golf course. Each room is equipped with a safe, cable/satellite TV, fridge and tea/coffee maker. A private bathroom includes free toiletries, hairdryer and a shower. Laundry services are available. A free hourly pick up from the mall is also provided until 10pm.Fitness and wellness facilities found in the resort include a complete gym and massage, Jacuzzi and sauna and steam bath. Various activities that can be experienced at Fairways and Bluewater are the zipline, horseback riding, buggy car and Segway rides. La Terraza and Veranda feature a variety local and international menu. A private dinner by the pool or beach can be arranged on request.Fairways and Bluewater Newcoast Boracay can be reached via a 45-minute flight from Manila to Caticlan. It is a 20-minute transfer from Cagban Jetty Port. ... more less
- Reservation Options:
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