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“Great location, average hotel ” 2 of 5 stars
Review of Grand Boracay Resort

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Grand Boracay Resort
3.0 of 5 Hotel   |   Station 2 d'Mall | Balabag, Aklan Province 5600, Philippines   |  
Hotel amenities
Ranked #135 of 139 Hotels in Boracay
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great location, average hotel ”
2 of 5 stars Reviewed January 8, 2014

I always like to give hotels a chance but when you are paying quite a bit to stay in a decent hotel your expectations become a bit higher than usual. In this case we were disappointed. After paying for a deluxe double room we were given a twin as there were no others available. We had to push the beds together which proved pointless due to the gap caused by the bed frames. The staff were friendly but useless. The 24 hour room service is only available during the allocated times, men are not allowed to wear boardshorts in the pool and if you want anything from housekeeping expect to have to call a few times. Other than that it is a nice hotel with a beautiful pool. Great location right in the middle of dmall. So if you're happy to pay a hit extra for a fantastic location just be warned not to have your expectations set too high in regards to service.

Stayed January 2014, traveled with friends
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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94 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Sydney
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
1 of 5 stars Reviewed January 7, 2014

I stayed 2 nights in the Grand Boracay. it is in a great location, right next to D-Mall and a few minutes to the beach - that is the only good thing about the hotel.
The rooms are basic.The hot water in the bathroom is luke warm at best. There is a sign in the room saying you can buy prepaid internet cards from reception. I asked at reception and they said there is no internet in the rooms. There is free wifi down in reception which works sometimes.
The TV in my room had no television reception. The reception said they would have it fixed but never got fixed in the 2 days I stayed there.
Buffet breakfast looks very unappetising. Coffee and toast was the best of the buffet.

  • Stayed January 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 21, 2013

We stayed 2 nights from 21/10/2013. We were on the 2nd floor - just above the restaurant. It is a good size room with all the basic facility. The hot water is just near warm - may be it is still summer at Boracay. The breakfast buffer is reasonable but the dinner buffer is great - a BIG thank to the hotel boss!!!! WiFi is only available around lobby area but with limited connection capability. The best part is the location - the back entry of the resort is the main shopping area and just 4 minutes walk to the beach.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Twain Harte, California
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed September 14, 2013

This place is ranked 123 out of 130 and well deserves it! Staff is horrible with an attitude.Dogs woke us up at 6am,barked for 2 hours straight. I woke up at 2am with ants crawling all over my face. Mold in the bathroom. Extreeeemly noisy ac. Free breakfast was absolute crap,bugs in the food,all of it cold,and hardly any of it! Construction noise at 7am. We were kicked out of the pool by the manager who said no board shorts. We didn't have on board shorts, We had on swimming trunks. Seems they don't want you to use the pool.I didn't see anyone in the pool for our 3 day stay. The manager screamed at us and pounded the rules board, which said nothing about no board shorts. I have never been treated so rudely by anyone! They gave us an invalid wifi # and spent an hour trying to resolve the problem. I travel extensively throughout the world, this is by far the worst place I have ever stayed. People who liked this place must not get around much!

Room Tip: Don't stay here!
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  • Stayed September 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valenzuela, Philippines
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed August 27, 2013

Despite the numerous negative reviews i'd read regarding this resort, i still booked a 3d2n stay at Grand Boracay Resort because a friend of mine stayed there previously and was quite impressed by the facilities, rooms, the pool and most especially the location (right on D' Mall), so i crossed my fingers, went ahead,with the booking and was rewarded with a nice stay there.
we checked in August 24-26, we're warmly greeted by the receptionist and the staff, they helped us carry our bags to the designated rooms, the rooms were clean, nice comfy bed, ref with mini bar, electric kettle with coffee and tea sachets, a wooden cabinet with an umbrella inside for guest use (boy oh boy, am i impressed), nice and cool aircon, flat screen tv, 2 chairs and a small table and not 1 but 2 safes!(another plus for me) and most importantly, it got nice and very clean toilet with the necessary toiletries (toothbrush, tooth paste, shampoo and liquid body soap and 2 small soap).
our rooms were cleaned everyday, our towels changed and toiletries replenished by the polite and helpful staff, i like the sincere smiles and greetings we got everytime we met the staff inside the resort, made us feel like VIPs (thumbs up)
my kids loved frolicking in their nice clean pool after our beach sorties
the breakfast buffet was another thing that wowed us, my kids had their fill with endless bacons, omelets, cereals, juice, fruits and much much more.
the friendly owner was nice and he granted my request for a dinner buffet for my family of 7 and my office staff of 10 persons, the food served for the dinner buffet was excellent and filling.
i have to stop now as i may sound like their publicist hahahaha, sorry but i just can't stop heaping praises on this nice resort, maybe because i was expecting the worst, but instead i got the best service.
another thing is i think the management have read the previous bad reviews and made the necessary adjustments and changes, so reviews from guests are very important for us travellers..
we just returned to our home and was planning again for another stay at Grand Boracay on our next trip to this wonderful paradise called Boracay.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iloilo City, Philippines
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed August 4, 2013 via mobile

It's very disappointing! The lady in the reception desk is very inefficient. They have an expensive facility, but why hire inept, moronic employees? They are VERY SLOW to attend to our inquiries right from the time we checked in.

In our room, shower head is not working properly. In my friend's adjacent room, bathroom drainage is clogged. There was no water by 12pm today before we checked out! The expensive price is not worth its value.

The only thing good about this place is its location near D Mall in Station 2.

  • Stayed August 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balanga City, Philippines
Level Contributor
72 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
1 of 5 stars Reviewed May 4, 2013

We checked in late (around 5pm). There were lots of mosquitoes during that time. The receptionist told us to wait, so we thought they were just fixing our rooms (which was weird cause we already came in late). After 30 minutes (of being bitten by the mosquitoes) we followed-up on the rooms. It was only then that the receptionist told us that we had to be "oriented" of the house rules! What a bunch of crap! The orientation only took 2 minutes to finish!

We stayed for 3days and 2 nights in this hotel and our room was NEVER cleaned!

I'm a mother of 3 kids and I'm currently breast feeding. It was such luck that the refrigerator in our room was broken (sarcastic), that everything you placed in turned into ice. As we were about to check out, we requested if my breast milk could be stored inside the refrigerator (since it was a Tuesday and nobody was going to use the room). The receptionist declined our request due to whatever rules they had. S I said fine, can you just provide me with ice so that I could prolong cold storage as to preserve the milk. Guess what they said? They have no ice available! Could you believe that? It was 12nn, where people normally take their lunch in their restaurant. It was as if the food was great.

Poor service, poor accommodation, so insensitive to breast feeding moms!

  • Stayed April 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Boracay Resort

Address: Station 2 d'Mall | Balabag, Aklan Province 5600, Philippines
Location: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Amenities:
Free High Speed Internet ( WiFi ) Room Service Airport Transportation
Hotel Style:
Ranked #135 of 139 Hotels in Boracay
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Boracay Resort 3*
Number of rooms: 58
Official Description (provided by the hotel):
Grand Boracay Resort, the latest and coziest resort that offers "affordable luxury" in the Island of Boracay. Conveniently located at the D'Mall in Boat station 2, just a few steps away from the pristine white sand and clear azure waters of this idyllic island getaway. ... more   less 
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Also Known As:
Grand Boracay Hotel Boracay

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