The hotel offers a great location, in the thick of it all, with bars and restaurants of D’mall, but nevertheless a calm tranquil feeling once inside the lobby and courtyard of the property.
Very friendly and charming employees greet you upon arrival at Caticlan airport with a transfer that is swift and efficient to the hotel, as was the check in, sadly that’s where the efficiency stops.
I stayed in a suite, well large room with a bath in reality; the hotel is badly in need of maintenance or someone who actually follows up and repairs the items that are broken.
The toilet did not flush, reported, no action for the three days I was there, the tap over the sink was loose, the drainage was poor, the rain forest shower head was too high, as a consequence the water sprayed all over the floor, only one hand towel for two people, ran out of toilet paper, had to ask for more. There is a fully stocked mini bar, which I am sure no one uses, apart from bringing their own produce, so pretty useless, a kettle or coffeemaker in the room would have been a better option.
Breakfast was promptly cleared away at 10h00, in fact by 09h30 most food items had ran out with only replenishment once asking for more, made me feel like Oliver Twist.
Heavy club music was blaring out from the pool deck at 3:00pm, so the calm and tranquility was broken.
The entire hotel has seen better days, has such an overabundance of staff, which smiles and say yes, but does not get you very far with service, the staff are in need of training in service and follow up, if a manager was around to direct the overabundance of staff, with this, The Tides could really be on to a winner on the block in Boracay, if they got the basics right.
I would have expected better, for the price paid.
- Also Known As:
- The Tides Boracay Hotel
- The Tides Boracay Hotel Boracay
- The Tides Hotel Boracay
- Official Description (provided by the hotel):
- The Tides Hotel Boracay - A uniquely themed boutique hotel that offers exceptional and personalized service. Located at the heart of D’Mall, the hotel is just a minute’s stroll to the pristine white sands and clear azure waters of Boracay’s famous beachfront. After opening its doors in 2007, the hotel has garnered several distinctions including the 2011 Best Beach Resort Hotel by the Top Brand Awards and the 2009 Consumers Choice Award for the Most Outstanding Luxury Destination Hotel. The Tides Hotel was also cited as one of the 44 Places To Go in 2009 by the prestigious New York Times. ... more less
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