What can I say. DISASTER!
First impressions were dismal. I struggled through the door with 3 suitcases while being watched by the 2 staff in reception.
The 'owner' was lying down horizontal on a sofa next to reception desk while texting on her phone. She made no attempt to acknowledge me or greet me. We were given our room key but nobody said which floor we were on!
WARNING. THE HOTEL HAS CONSTRUCTION ON EITHER SIDE AND ABOVE.
Our rear room was completely overlooked by construction. We could not open or curtains because workers gad a granstand view 10 feet from our windoe,
Then we started to eperience the penny-pinching management tactics,
We already knew of El Nido's power supply...BUT we were not told that every time we left our room the staff woukd manually disconnect our power. Every time we returned back to our room we'd have no power and would have to walj down 3 flights of stairs and then find somebidy to complain to.
It took me 3 days to realise that it was the staff who were throwing the switch. Before this we were told every excuse in the book as to why the power was off.
Daytime when mains is of tgey have a generator. So you have fans and lights. Also the tv us piwered BUT, they don't oower the cabke tv bix so your tv is USELES.
I now believe this is a deliberate pokicy yo force you out of your room so that you won't use any power!
MESSAGE TO THE MANAGEMENR.
Put a note in rooms telling them to ask for their power to be reconnected when they return.
There's construction above and on both sides. Unless you have a central front room on 2nd floir...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Good day,this is the owner of Garnet hotel and im very sad that this guess is not satisfy on his stay in our hotel, first i am not the " SHE OWNER" that he was talking about that did not make any greeting on his arrival coz im not a woman, maybe he assume that it is the owner, a lot of guess are staying on the first floor lobby for wifi connection, maybe its one of the guess he mistakenly identify as the owner. Second thing is that he said that he bring his luggage alone which is not true because we always assure that guess are given help with there luggage specially when they are assigned on second and third floor and my male receptionist said that he actually bring the luggage up and help them park their car in front of the hotel and the parking lot is just 2-3meters away from the entrance so there is no way that he was not assist properly. Elnido is a very fast developing town so there is a lot or everywhere there is contruction being done, some are hotel, restuarant or any establishment, it is not however our fault that they builing beside,we have no control on that but we ask them to make the noises as weak as possible during the morning and end up at 5pm, even its not our fault we are asking for apology for the inconvinient that the whole elnido is giving because of its development. third issue that he said was turning the power of on their room. actually its not the power but only the airconditioning unit being turned off and there is areason for that. first we make sure that the guest know that electricity in whole town of elnido only start from 2pm to 6am, in that time they can use aircon and everything else but after 6am to 2pm we are running our own backup generator so they can only use fan, outlets and lights and it was on the hotel policy posted on every lobby for guess information. second is that aircon was being turned OFF on the breakers downstairs because when the POWER OF ELNIDO TOWN TURN OFF by 6am the aircon was not automatically off and when the power goes ON by 2pm the aircon will automatically turn on making our aircon vulnerable to power surge because the voltage is higher and not that stable in the first 5mins from when the power start. That system of power supply in Whole elnido town damage us 2 new airconditioning unit and 4 flatscreen tv, so im asking you, if you were the hotel owner would you risk a lot of appliances?i think not, you may do what we do as well. but we still asking apology for that inconvinient but we are too are sad that the electricity of our home town is running that way.there is also a intercom unit in every lobby in every floor so it is not our fault that he just go downstairs making him sweat instead of using his two eyes looking for the intercom unit to tell us what his problem is. thats more simple i guess than being angry all the time. and perhaps maybe this guess could consider my staff as human being trying to make a living and not a slave he can shout on when he wants to! we are friendly as well as my staff so there is no need for being angry all time making you unapproachable and hard to assist. Please respect people around as much as you want to be respected. thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.