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“Great Service and Food” 4 of 5 stars
Review of Portofino Beach Resort

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Portofino Beach Resort
Small la laguna Beach, Puerto Galera, Mindoro 5203, Philippines   |  
Hotel amenities
Ranked #21 of 51 Hotels in Puerto Galera
Manila
1 review
“Great Service and Food”
4 of 5 stars Reviewed January 11, 2010

I would like to commend the staff of Portofino, Puerto Galera, Philippines, for the great service they showed us during my in-laws, grand wedding anniversary and grand reuinion last December 28 to January 1. The hotel was clean, the food was great!! Rooms were regularly cleaned up and the safety of the things were secured. My family had a memorable experience in this hotel.

Kudos to the owner and staff of Portofino.

  • Stayed December 2009
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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51 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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liv0007
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed December 28, 2009

We stayed at Portofino on a 4 diving trip at the end of September (the off season). The resort was obviously very nice about 10 years ago, but it appears that very little maintenance has been done to keep the rooms up to date, so that the resort seems quite dated. The pool is very small, but nice.

My main comments about this resort would be that the service is very slow and quite unprofessional, and the resort does not look after its guests particularly well. For the first three mornings we were there, we were awoken at 8 am by a generator about 4 feet from our room, which meant we had no choice but to get up and leave our room, as it was incredibly loud, and did not stop til after 9pm. This was apparently because there were power cuts on the island, but as the resort was almost completely empty while we were there, it was very strange that they did not offer to move us to avoid the noise.

The staff are very lax - the owner lives part time at the resort, and while we were there we watched all the staff watching TV, drinking at the bar, even letting naked babies sit on the eating area of the bar (all while guests were in the restaurant and around the pool), until the owner appeared, when they all disappeared off to look busy. Breakfast (which was included) always took at least 40 minutes, and my husband had food poisoning at the restaurant, so we ate all our subsequent meals at the Blue Moon next door and elsewhere.

Overall, I dont think we will return to Puerto Galera - it may have been a great diving spot in the past, but there are many other better spots in the Philippines for diving, and the amusements and accomodation ashore were definitely not as good as we expected.

  • Stayed September 2009, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Los Angeles
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 8, 2009

Portifino is on Little Sabang Beach, a 10 min walk from the nightlife and noise of Big Sabang Beach. For divers who would rather spend their energy diving it is absolutely the best spot in Sabang.

First, the physical plant is excellent. The restaurant and bar surround a lovely pool and waterfall that provides lovely views but is still isolated from the beach/street vendors that frequent Sabang. The basic rooms are quite nice but the one bedroom units which we prefer are absolutely wonderful.

Next door is Action Divers, a full service dive operation with a stable, knowledgable staff. There are three dives a day scheduled with the boat returning to the Portifino after each dive.

From Manila, Portifino/Action Divers offers a custom taxi/boat service that will get you safely to the resort with no hassel. The management will handle all details from your arrival at Manila Airport to your return. (I do not recommend public transportation especially while toting dive gear)

All this is for $72 per day double occupancy on a dive/stay package that includes 2 dives per day. Breakfast is included and lunch and dinner at the Portifino are about 295-395 pesos each (6-8USD)

As for the diving, I let my pictures tell the story

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sanya, China
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 2, 2009

Stayed there for 2 days and really enjoyed everything. Great food friendly staff and nice loaction. A 10 min stroll from Sabang Pier and directly on the water.....Only set back I could think of is there is no direct beach infront of the hotel, but that the same pretty mach along sabang & Laguna beach........

Met up with their General Manager Chuck and had a pleasant talk. He was very polite and took time to explain the area and gave tips on what to do........Chuck if you read this, thanks for everything. We ended up at the Sandbar as you suggested it and it was amazing......thanks again....

This is the right place to stay in Puerto galera and I certainly will be back at the portofino soon.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Nuevo, California
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 2, 2009

I just returned from 2 weeks of Diving and ''Frolicking and Cavoring" with the ''ACTION DIVERS''. While there, I stayed at the "PORTOFINO RESORT". I must say that I was impressed by the Portofino resort and it's GREAT STAFF. Everyone at the resort catered to my needs and if an issue ever arose, they dealt with it in a smooth, friendly manner...Thank you all for the great memories. If I ever return to the Sabang area, I will stay at the Portofino Resort. Shalom. JOSE' LUNA, NUEVO, CA. U.S.A., MARCH 2009.

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Cambridge, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 13, 2008

Stayed here when diving with Action divers next door.

The Portofino is a great, clean beach hotel. It is built on the beach itself so you cant really get much closer. Rooms were of a good size, the bar was entertaining in the evenings. Food was reasonable, it is just sustenance.

The hotel management made a point of keeping the beach dvd/sword hawkers off the property, so it was nice not to be hassled.

Theres quite a few diving resorts on Sabang beach, but I wouldnt hesitate to stay here again.

  • Liked — Peaceful and quiet
  • Disliked — nothing
  • Stayed September 2005, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
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arizona usa
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 12, 2007

Jim from Arizona, I stayed in November 2006. I completed the PADI open water and advanced crs with Action Divers located next door. Their instructors were great.The hotel staff was very friendly and the food was good, rooms very clean and the pool refreshing. Roger,the owner made it a point to greet each guest.
The resort is located on the water and a 10 minute walk to Sabang,the local entertainment area.The resort can arrange for boating for fishing,and land tours. The view from the outdoor dinning area is very colorful and less busy than Sabang. The beach isn't for sun bathing as the volume of boats keep people
from swimming. Mostly dive groups stayed, they came from Australia,and other international destinations. The value you get for the peso is worth it and I plan to return in 2007. Great people ,great place.

Stayed November 2006
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Portofino Beach Resort

Address: Small la laguna Beach, Puerto Galera, Mindoro 5203, Philippines
Location: Philippines > Mindoro > Oriental Mindoro Province > Puerto Galera
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#15 On the Beach Hotel in Puerto Galera
Price Range (Based on Average Rates): $
Number of rooms: 25
Official Description (provided by the hotel):
Portofino Beach Resort is located on prime beachfront in the lovely Small La Laguna Beach area of Sabang, Puerto Galera.The Spanish-Mediterranean style buildings nestled among a grove of coconuts and other exotic tropical plantings combine to create an environment of quiet intimacy and relaxation. Our restaurant menu combines the best of Mexican, Philippine and International cuisine. Your privacy, comfort and leisure are assured. ... more   less 
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Also Known As:
Portofino Beach Hotel Puerto Galera

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