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“No help from hotel to buy medicine” 2 of 5 stars
Review of Hotel Santika Premiere Jogja

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Hotel Santika Premiere Jogja
4.0 of 5 Hotel   |   Jalan Jend Sudirman 19, Yogyakarta 55233, Indonesia   |  
Hotel amenities
Ranked #22 of 108 hotels in Yogyakarta
Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“No help from hotel to buy medicine”
2 of 5 stars Reviewed December 22, 2012

My sister, her husband and me are staying at Santika Hotel Yogyakarta from December 21 to 23, 2012. On December 21 we had to call the hotel doctor at around 8.30pm because my sister had diarrhea (more than 8 times) and vomits (more than 5 times) that also caused strong abdominal pain. She was so weak that we had to help her to go to toilet. The doctor came half an hor later, and diagnosed her with gastrointestinal acute. We don't know Yogyakarta city because I live in Jakarta and my sister and husband in Germany, and it was already around 10pm. So, I requested help to the doctor to ask hotel to buy the prescribe medicine -a stomachache pain reliever and rehydration solution. The doctor said he would tell reception in his way out. We waited 10 minutes, nobody called us about the person who could help. I called the reception, a receptionist said that he would look for someone; as we waited about another 10 minutes nobody called us in the room, I called the reception and asked, the answer was 'please wait'. I told him, "please let me know whether you can provide someone of the hotel to go to pharmacy or not, if not I will think of alternative and don't let us waited because this is emergency". After 5 minutes we got a call from the receptionist who said that nobody is available to go to pharmacy. I had to call a relative at 11pm to ask for help; and the medicine came at around 1am. A good service is not about the staffs smiles to hotel guests all the time but how the hotel handles an emergency or crisis situation. We were in crisis because dehydration would endanger my sister's life too and suffered strong abdominal pains. No help from hotel to buy medicine was ignorance behavior to emergency or crisis. That's very poor service. Worst experience ! I told the reception yesterday afternoon: "would you imagine that you are in a foreign place and your partner is sick and you cannot leave the person alone in the room, but the hotel does not help you to buy medicine. What you would tell the hotel?"

Room Tip: not rooms facing the main street, you can hear the street noise
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Jakarta, Indonesia
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
222 helpful votes 222 helpful votes
4 of 5 stars Reviewed December 15, 2012

Yogyakarta is the center of Javanese culture. And this hotel has a feel of Java so strong. Santika Premier Jogja be my first choice if i'm in Jogja. What's interesting about this hotel is its convenient location and breakfast that serves many local specialties.

the rooms are quite spacious for it's class but the bathroom and the equipment looks old, and it's time to be renovated.

Room Tip: Rooms with pool view Higher floor rooms are very recommended
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 10, 2012

I was very impressed by the level of service rendered by the hotel staff. Very,very approachable and willing to go the extra mile to help make our stay more pleasurable. Stayed for 2nights and it was a very pleasant stay indeed. The concierge, Ms Shanti, certainly made us feel very welcomed when we first arrived at the hotel. She even helped us to book a taxi and play tickets that we decided to go for at the last minute. We really appreciate what she had done for us as we definitely would not be able to do so on our own. The reception staff who checked us in was equally helpful although i could not recall his name. Every staff that we encountered were very helpful and we could not see anyone that has a 'sour face' on them.
Loved the entertainment provided at the lobby, enjoyed the music n singing.

Breakfast spread was fantabulous! You will be spoiled for choice if you choose to stay in this hotel. The room is very spacious, with a view of the mountains. Very splendid!

My family and me really enjoyed our stay here. Kudos to all the staff for always having a smile on your faces and for going the extra mile for the guests. Thank you very much!

Room Tip: get a room with a view of the mountains!
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jakarta
Top Contributor
81 reviews 81 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed November 24, 2012

Everytime we come back to Yogyakarta, we would like to stay in different hotels for a change.
Once we stayed in Santika Premiere Jogja and the kids love it.
The difference that Santika has which my kids did not find it everywhere else is they have mini becak by the pool, so the kids loved to ride them and made it an unforgettable stay for them.

Room Tip: if you love to stay in the city center of jogja, this is the placce. nearby to famous malioboro stre...
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  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Bangladesh
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 15, 2012

I stayed there four days along with my wife who had previous knowledge about the hotel. Actually she booked it herself without asking for my opinion. I found the hotel an excellent one compared with the price charged and in consideration of the good accommodation with accompanying room service, wide lobby, wide choice for breakfast and much more. The rooms have enough space and the required furniture; the members of the staff are very cordial and smiling. The location of the hotel is also good. Taxies can be easily found there when required. We left the hotel with full satisfaction.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kuala Lumpur, Malaysia
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed September 26, 2012

I booked this hotel room via agoda.com, so we got a good bargain for it. It's very near Malioboro St where you can get lotsa local Batik and souvenirs (abt 5 minutes). 1 hour to Borobudur, 45 minutes to Prambanan.
A ride by trishaw from the hotel to Malioboro St should cost you around 10,000 -15, 000 INR. Santika is considered a luxurious hotel, so be prepared to be charged/asked extra by the trishaw/taxi driver.
The hotel interior is clean and beautiful. The staff are very polite and courteous. They always bow down and great you. However, we did not get a very good view form our hotel room. Probably because we paid less via Agoda.com. So, they gave us the worst possible view.
But the rooms were clean and tidy. So no complaints there. The rooms are spacious too. Did not get breakfast either, because the room was through Agoda.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 29, 2012

Me and my friend enjoy all the advantages of staying in this hotel. Firstly, the room is cozy and spacious, and the pool is lovely. Second, It was so easy to reach the city centre by foot, with practical bus @ 3000 rupiahs per trip, or even with traditional becak vehicle. We had great assistance from the hotel's customer relation to find transportation for our customized day trip to visit favorite travel destination, and the choosen trips were well managed with lower price than regular travel agent. Last but not least, we also have chance to try the famous noodle stall across the street (opens at 04.00 PM). Sadly, i could not fit in the schedule to try the famous original javanese breakfast at this shor trip. Next time i would definitely come again to enjoy all the comfort of staying here.

Room Tip: Executive suites with pool view is most reccomended
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Santika Premiere Jogja

Address: Jalan Jend Sudirman 19, Yogyakarta 55233, Indonesia
Location: Indonesia > Java > Yogyakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #22 of 108 hotels in Yogyakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Santika Premiere Jogja 4*
Official Description (provided by the hotel):
Hotel Santika Premiere Jogja honours classic Javanese artistry and the city's rich cultural heritage. This iconic four-star property is steeped in old world charm yet offers all the necessary facilities and conveniences that every modern traveller has come to expect. ... more   less 
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