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“Standard with bad service” 3 of 5 stars
Review of Amaris Hotel Diponegoro - Jogja

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Amaris Hotel Diponegoro - Jogja
2.5 of 5 Hotel   |   Jl. Diponegoro No.87,, Yogyakarta 55231, Indonesia   |  
Hotel amenities
Ranked #75 of 131 Hotels in Yogyakarta
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Standard with bad service”
3 of 5 stars Reviewed June 23, 2014

Very disappointed with this hotel because I was given a room that does not comply with the order. Rooms are cramped and there is not a nice view. The hot water was broken, the bathroom was also very humid and smells bad.

Room Tip: Make sure your room booking in advance
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  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaris Diponego... J, Director of Sales at Amaris Hotel Diponegoro - Jogja, responded to this review, November 28, 2014
Google Translation
Dear Our Customer

Salam hangat,
Terima kasih atas opini yang telah disampaikan tentang hotel kami,
Untuk saran dan kritik anda, akan kami jadikan bahan evaluasi untuk perbaikan kualitas kamar kami.
Terima kasih

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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74 reviews from our community

Traveler rating
    4
    24
    36
    5
    5
See reviews for
16
9
7
18
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 18, 2014

When I was visiting yogyakarta for business trip in high season. All Hotel fully booked but Amaris Hotel still have deluxe room and I Reserved It. I think deluxe room have large bathroom but It has a very small bathroom and toilet, Queen Size Beds and Sofa beds , the room very clean I like it. they do have a water dispenser outside , feel free to refill your water
breakfast was not too special for flavor.

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaris Diponego... J, Director of Sales at Amaris Hotel Diponegoro - Jogja, responded to this review, November 28, 2014
Google Translation
Dear Our Customer

Salam hangat,
Terima kasih atas opini yang telah disampaikan tentang hotel kami,
Merupakan suatu kehormatan bagi kami, dapat melayani anda selama tinggal di Yogyakarta.
Kami tunggu kedatangan anda kembali di hotel kami.
Terima kasih

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed May 9, 2014

We booked hotel Amaris , jogja in last year lebaran holiday. My experience with this hotel is not at all satisfactory.
1. Rooms are very small and toilets are smaller. If you are a healthy person its difficult to move freely in toilet.
2. Price is a bit high according to the room size and service been provided.
3. This hotel has no restaurant. After coming back from day long trip no food is available there. But they arrange for pizza for us from pizza hut. If you like pizza then its ok, if not then....
4. Location is also not very good. Its away from main city center.

Stayed May 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaris Diponego... J, Director of Sales at Amaris Hotel Diponegoro - Jogja, responded to this review, November 28, 2014
Google Translation
Dear Our Customer

Salam hangat,
Terima kasih atas opini yang telah disampaikan tentang hotel kami,
Saran dan kritik anda akan kami jadikan sebagai koreksi untuk perbaikan pola management kami.
Terima kasih

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 20, 2014

This is a small budget hotel, very small room with wifi. It has a very small bathroom and toilet, the sink is in the room. Safety box mainly has only single password where every staff knows the code. It's not too safe unless you requested the front desk staff to change it for you. Very basic and quite a distance from everywhere. Nothing much nearby. But it's clean just that their linens have smell. Btw, they do have a water dispenser outside on every floor where you can get free refill of water.

Stayed February 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 13, 2014 via mobile

Booked for 3days 2night thru Agoda. Surprisingly, i got better offer on Agoda than direct to hotel!the different til 30%!

Rooms : Stayed in another Amaris (Jkt&Crb) and found this the smallest room compared to others.But its clean anyway.

Food : Ordered room service and also enjoy the breakfast.was good for budget hotel.

Service : Staffs are friendly,but slow service.

  • Stayed January 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
204 reviews 204 reviews
40 hotel reviews
Reviews in 51 cities Reviews in 51 cities
217 helpful votes 217 helpful votes
3 of 5 stars Reviewed January 12, 2014

This would be the second Amaris Hotel, we booked after Bogor but our experience of the staffs is totally different, as we felt like that they were not too bothered about customer service.

The rooms were however good, clean, comfortable, well light up & bright; set-up in a minimalistic way and had Wi-Fi.

Overall: this is a good budget hotel with easy access to Malioboro

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya, Indonesia
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed November 21, 2013

Booked this room for my mom via Agoda yesterday (it said there were 5 standard rooms and some superior rooms left) and everything was confirmed. Then i called few hours later to re-confirmed the booking.

It was so disappointed when she checked in this afternoon, there was no room for her, they said it was fully booked, even I've notice them that the guest were elderly. It's so weird, right?

My mom were transferred to another hotel that was no near to Malioboro at all. She just wanted to spend a night to enjoy Malioboro and she was given a hotel that was far away from it?!?! She finally walked and searched for a hotel at Malioboro herself, it such wasting of time and money.

I called the hotel and they just apologize, mentioned that the one who's responsible for closing allotment in Agoda is sales, and will called me after discussing with the management, turned out after waiting for almost 3 hours, I'm the one who called them. The lady who answered apologize again and said that their system was under repair and the room that was prepared for my mom was leaking due to the rain last night. I personally think, it was just their excuses.

This hotel just ruin my mom's short holiday...!!

So, I will not stay at this hotel ever!! And should you need to stay here, always triple or more checking with the hotel about your booking because I've done double and still a mess.

Room Tip: Just always re-check and re-check your booking
See more room tips
  • Stayed November 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Amaris Hotel Diponegoro - Jogja

Address: Jl. Diponegoro No.87,, Yogyakarta 55231, Indonesia
Location: Indonesia > Java > Yogyakarta
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #75 of 131 Hotels in Yogyakarta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Amaris Hotel Diponegoro - Jogja 2.5*
Number of rooms: 71
Reservation Options:
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