The hostel was ok. Good location and the rooms were ok. We stayed here on two ocassions, and the second occasion we had bedbugs.
The tours they offer in the region are ok, but DON'T BOOK THE BROMO TOUR!!!
We booked the Bromo Tour at the guesthouse but it was a scam.
This is the mail we sent to the hostel regarding our experiences:
We would like to inform you that we have a very bad feeling regarding the Bromo tour we have booked via your guesthouse.
We booked this tour after discussing the train and bus options with you. We read about the scams regarding bad buses and hotels not being booked. We discussed our concern with you and you advised the bus tour. You mentioned you only would book high quality, so we thought that this would not happen if we booked the tour via you.
When we booked the tour it got my notice that the name of the booked hotel (Sion) was not mentioned on the receipt, even though we asked to write this down. You also said Sion was a good hotel and all the rest was full. Also noted by the booking was the travel time of 11 hours in an ac bus.
I will now tell you what we got for our money!
We left Yogjakarta around 8:45 in the morning. To get all luggage in the car was quite hard. I think you should know that all travelers would bring luggage if they book a tour towards Bali. They even wanted to leave luggage behind, so we could leave!!
When we left it was still cool outside, so we did not notice that the ac was not working. Around 10 in the morning it was getting warmer. We asked the driver to turn on the ac. He stated that it was already on full power! From that point on we had to travel with the windows open to get us a little bit cool and prevent overheating.
During the trip we only stopped three times. For the 13 (!!) hours of the first part to Probolingo we only had one driver. He was driving insane, we counted three almost accidents.
Around 8 in the evening the driver told us he wanted to pick up two of his friends. There were no more places in the car. Another tourist told the driver that his friends then needed to pay us. Luckily this scarred the driver, so we could be sitting cramped just with the tourists.
At 11 in the evening we arrived in Probolingo. In a small office the program was explained to us. He mentioned that we all are staying in Cemoro Lawang, also Sion Hotel is there (!!!).
We all will be picked up at 03:30 at our hotel. I asked the guy if they are at the same time at all hotels? (Perhaps a strange question???) I know that Sion hotel was not in Cemoro Lawang, but in a small village nearby. And yes, we are all picked up at 03:30.
We continued our drive to Cemoro Lawang with a new driver. We stopped at a nearby supermarket to get some drinks. When we continued we noticed that the driver also got a drink, namely a beer!!! (In our country this is illegal. I don't know for Indonesia.)
He was also driving insane on the roads. Chasing motors at 70 miles an hour with just 1 meter of space between them. For fun he also turned off his lights on the narrow hill road up, almost crashing into a motorbike.
When we arrived in Cemoro Lawang, around 00:30 at night (so after 16 hours !!!) we were dropped off at a different hotel!!!
The driver told us that they got complaints regarding Sion hotel and that this hotel is better. Strange, because this is the first time we heard this. You also didn't tell us that, as well as in the office in Probolingo. We didn't want to stay here and almost got in a fight with the driver. We told him this was just another Indonesian scam. It was also clear to us that you didn't even book the room for us. At Sion they only had a triple room available for a different couple which needed to pay 500000 for this room.
When the driver threatened to us that if we not wanted to stay at his hotel he would not pick us up in the morning for the sunset. So we just didn't had an option than to stay in this hotel.
After the sunset tour which was also not very special, we got back to the hotel. After the simple breakfast we had to leave in an open pick car back to Probolingo, so not by mini bus as stated on the booking form.
Luckily for us we were dropped of at Sion Hotel to start a new tour which (luckely for us) we didn't booked via you.
All in all we assume you knew all this. That is why the name of the hotel is not on the receipt we got from you. You convinced us the train was no good option even though we preferred because the tours in the region we booked with you were ok. You also mentioned that Sion hotel is good, but we wonder if you have ever brought visitors to Sion hotel. Also the 16 hours travel time and the ac bus should have been known by you.
We have a really bad feeling of the booked tour and wasted a lot of money (yes for foreigners this is also a lot of money)
But perhaps it is just one big misunderstanding???
We are very interested in your vision.
P.s. Did you already get rit off the bed bugs in room 8?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.