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“Hotel was OK” 3 of 5 stars
Review of Grand Tropic Suites Hotel

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Grand Tropic Suites Hotel
4.0 of 5 Hotel   |   Jln. Letjend S. Parman Kav. 3, Jakarta 11014, Indonesia (Grogol Petamburan)   |  
Hotel amenities
Ranked #172 of 345 Hotels in Jakarta
Top Contributor
90 reviews 90 reviews
52 hotel reviews
Reviews in 52 cities Reviews in 52 cities
43 helpful votes 43 helpful votes
“Hotel was OK”
3 of 5 stars Reviewed November 20, 2013

After a 25 hours journey from Germany to Jakarta we arrived in the Hotel and the reception was friendly, english speaking and very helpful. Staff is very good and provides good service!!

Somebody took care of the luggage and we got a hotel room in the 12th floor.
The elevator situation is quite strange... So you can imagine when the hotel is fully booked you can wait some time for the next empty one.
The breakfast was ok.... Take care that you look if the plates and the glasses are clean.

We booked the Hotel thru a booking service and stayed for two nights.

Pool area is very nice. Very close to a bis shopping mall with restaurants.....

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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122 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Russian first
  • Any
English first
Jakarta, Indonesia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 16, 2013

I just check out from this hotel and apartmen.. for me this hotel is too crowded. Actually.. this was my business meeting..i stayed for 3 nights. The room old but nice..also the bed and the elevator very loooong way to wait.. the pool also small anf in front of the lobby..in front of the restaurant..not comfortable to swim i guess... but the location is very strategic,though thw traffic is sometime killing.i don't really recommended to this hotel..clean..but old..also crowded... But the location is very good.ops..i forget there's no wifi beside at the lobby and the meeting room..pfuiihh..too bad..

Stayed November 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Jakarta Raya, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 22, 2013

I went here on August 2013 as a participant on a training for OSN 2013. I was in Geography team and we were told that we would spend our days in Jakarta, and at the fourth day we would go to Bandung. But it seems that there was a miscommunication and we didn't get any room and we got to wait for a few hours. So the management needs to be improved.

While we were spending hours in the waiting roo, (I forgot the name), they served us free juice. They refilled it and when we wanted to take a sip, there was NO clean glasses. All glasses were used and they didn't change it after they refilled the juice.

And when I wanted to find some trash bin, I couldn't find it anywhere and had to walk near the restaurant. Either I can't find one or I was blinded that time idk.

Forgot to mention that when I arrived there, we hadn't been booked a room but the bell-boy just took over my luggage. Later I found my luggage were just placed there near the palms. What?

I also found that the lobby number was hard to find at the room, the bathroom got easily wet, and there were problems with the key card. For the hospitality, I found one of the omelette maker (the senior one) almost never smiled at us! She even showed us some angry mood, I miss that more junior one with glasses (I didn't know the name) who seemed nice.

For the lift problem, I didn't experience the problem much. But I have to admit that it has a super tiny lobby. The TV channel was very good and I enjoyed the bed.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kota Kinabalu, Malaysia
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 17, 2013

location is very near to the main shopping complexes like ciputra and central park malls, after giving clear instructions to the reception staff they were able to fix the beds and give 3 single beds instead of a double and single. The facilities like kitchen, kettle, air con and bathroom were clean and maintained well, the buffet style breakfast was good with hours extended till 10 am. there was mostly a queue for the lifts so if staying on the top floors can be time consuming. Wifi was only in the lobby areas and restaurant and for some reason on the 5th floor but not on any of the other rooms on other floors. to book excursions its best to go to a tourist info centre as the staff did not know much about excursion activities; but were very helpful for places to go around the city. service was top quality and the staff were helpful, i would recommend staying here for the comfort of your own apartment on a budget.

Room Tip: if you want wifi in your room then try for an apartment on the 5th floor.
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
421 reviews 421 reviews
58 hotel reviews
Reviews in 97 cities Reviews in 97 cities
283 helpful votes 283 helpful votes
3 of 5 stars Reviewed August 23, 2013

Today 23 Aug 2013 ,i've just checked out and I cannot remember how many times i've been staying on this Grand Tropic Suites Hotel, it was too many !.The reason why i stayed in this hotel, because its centrally located, near to everything including the Central Park , Taman Anggrek and Citraland Shopping Mall.This hotel has seen glorious days in its past.Now a bit old and outdated.A major renovation on rooms and hotel facade will be a great plus point.Usually i booked the business suite , with Queen sized bed , a living room and kitchen.Bathroom , altough its completed with amenities , have to be renovated, the bathtub looked old , rusty and a leakage here and there, hard to operate the showers.Towels and bed linens and pillows are not that white coloured as it supposed to be.Great breakfast , with many choices of menu, great swimming pool , with a little artificial beach , nice for kids.Overall, im satisfied of what i get from what i paid for .A budget 4 star hotel, and still one of my top choice when im visiting Jakarta for business or leisure.Booked on Agoda , and it never fails , the staffs are always friendly ,check in and out was fast.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
50 reviews 50 reviews
26 hotel reviews
Reviews in 12 cities Reviews in 12 cities
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed August 19, 2013

Booked a executive suite with 2 bedrooms to sleep 4. The price per night is good but the beds are too soft and the aircon needs servicing and is starting to smell. Reason probably is people smoking in the non smoking rooms. Staff try their best but there are just some things like better mattress and cleaner toilets need better maintenance and servicing. Not recommended for families who want a clean place to come back unless you are really on a budget. Lobby has loads of mozzies so do make sure you are not in shorts or singlets to get the free wifi in the lobby area.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio
Top Contributor
51 reviews 51 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed August 19, 2013

We stayed at the Grand Tropics Suites for 7 nights in 3 different rooms. Our first 4 nights were spent in a 2-bedroom suite on the 5th floor. The suite was lovely with a small bedroom with a queen-size bed, a bedroom with a twin bed and a living-kitchen area with a small sofa, chairs and tables. It also had a nice full-length mirror which the other rooms did not. We arrived in our room about 2:30 am and didn’t get to bed until after 3. So we were startled when the doorbell rang loudly 3 times at 8 am. It was someone wondering if we had any clothes needing to be laundered! Needless to say we were sure to hang the “do not disturb” card on our door each night after that.

The second room we stayed in was a deluxe suite with one bedroom on the 11th floor. We quickly discovered that there was no WiFi in the room as advertised. There was only a direct hookup which neither of our Apple products could access. We were informed that only the 5th floor had WiFi available, and the assistant manager arranged for us to be transferred to another room there the following day.

All rooms were non-smoking and on non-smoking floors. The rooms on the back side of the hotel were very quiet, while in the one in front you could hear traffic throughout the night.

The 2-bedroom suite had both a shower stall and a bathtub. The single bedroom suites only had a bathtub with a shower head. The shower curtains were woefully inadequate and each time we showered the floor became wet. The water pressure in all rooms was excellent and had plenty of hot water—in fact, we never ran out. The bath amenities were very nice: conditioning shampoo, bath foam, shower cap, miniscule soap, q-tips and toothbrushes if needed. However, there were no wash cloths or hand towels. The bath towels were a good size and quite absorbent.

All rooms had walk in closets with in-closet safes; however, only one worked. We called to have one repaired, and response was within about ½ hour. There was very good air conditioning in the bedrooms and the living area which was a welcome relief after Jakarta heat. We were given 2 or 3 bottles of drinking water daily. There was a small mini-mart which was part of the hotel complex where we were able to purchase more at a reasonable price. The shop also carried drinks and snacks.

Lighting could have been better in the bedrooms by the addition of another table lamp and night table on more than one side of the bed.

All rooms had modern LCD TVs in the living area. The double bedroom suite also had an old, gigantic TV in the queen bedroom which made it difficult to get around. Channel selection varied by the room we were in, but most of the major English channels in Asia were available.

Kitchens contained microwaves, refrigerators, plates, coffee cups, glasses and forks, knives and spoons. There were also hotpots for boiling water, but unfortunately for tea drinkers they tasted of coffee residue. There were also small sinks, but no dishtowel or dish detergent.

We needed to get taxis on several days for site-seeing and for going to the conference we were attending. The staff was extremely helpful and taxis were readily available. But beware that most taxi drivers do not speak English. The staff was helpful in explaining to the drivers where we wanted to go.

The hotel is within walking distance of the Cipara mall (about 10 minutes), but the pavement is uneven and not lit at night.

Food: the breakfast buffet was mobbed each day, and food and beverages, plates, utensils and juice glasses were usually out. Food choices are very Asian. The restaurant’s a la carte menu features Indonesian and Asian cuisine with a few Western choices. The club sandwich included beef (instead of bacon), chicken, cheese and fried egg with 4 slices of bread. The hamburger was huge, literally covering the 9-inch plate and tasted like meatloaf as burgers often do in Asia. The French fries were from frozen fries, but tasted fine. There is a bakery with a small choice of cakes and rolls in the lobby of the hotel. The cheesecake and tiramisu were both very good.

The most annoying problem during our stay was that one elevator was out of commission so that there were long waits to go up and down. One staff member told us the motor was being replaced; when I asked how long the elevator had not been working, he replied, “Three months.” On one day a second elevator was not stopping at our floor for some reason.

The staff of the hotel is very gracious and helpful. Requests for extra pillows, towels and toilet paper were answered within 10 minutes. The desk staff was helpful in changing dollars to rupiah since with the holiday most exchanges were closed. Housekeeping did a great job and all three rooms we stayed in were clean and cleaned each day of our stay.

Room Tip: Ask for a room in the back of the hotel for a quieter experience. Ask for the 5th floor if you need...
See more room tips
  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Tropic Suites Hotel

Address: Jln. Letjend S. Parman Kav. 3, Jakarta 11014, Indonesia
Location: Indonesia > Java > Jakarta > Grogol Petamburan
Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#82 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Tropic Suites Hotel 4*
Number of rooms: 188
Official Description (provided by the hotel):
Grand Tropic Suites' Hotel "Where the business and leisure blend in a Harmony", is an unique services apartment which operated as a hotel to make sure every stay us pleasant and an extraordinary experience.188 rooms combine the comfort of home with all the benefits of hotel hospitality. We offers the choice of venue for events with excellent service. 8 luxurious meeting rooms are the perfect venue for wedding, seminars, meetings or other functions. Our landscape garden is also available to cater your outdoor party or event. ... more   less 
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Also Known As:
Grand Tropic Hotel Jakarta

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