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“great rooms - but where is everyone???” 4 of 5 stars
Review of The Ritz-Carlton Jakarta, Pacific Place

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The Ritz-Carlton Jakarta, Pacific Place
5.0 of 5 Hotel   |   Jl. Jendral Sudirman Kav. 52-53 | Sudirman Central Business District (SCBD), Jakarta 12190, Indonesia   |  
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Ranked #2 of 331 Hotels in Jakarta
London, United Kingdom
Top Contributor
105 reviews 105 reviews
79 hotel reviews
Reviews in 65 cities Reviews in 65 cities
73 helpful votes 73 helpful votes
“great rooms - but where is everyone???”
4 of 5 stars Reviewed April 23, 2011

This hotel gives you a very bizarre sense of being a ghost town. I was staying at the executive floor, and was delighted with my room. This is one of the best bed i ever tried, and everything in the room was working well. The food provided in the club lounge is OK, and the views are nice. But all along i felt like the service was totally invisible...in a bad way. The staff could have been looking after a Novotel or be just replaced by robots it would make no difference. I would come back...on business...and only if I am with colleagues to help entertaining me.

  • Stayed April 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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175 reviews from our community

Traveler rating
    129
    37
    4
    2
    3
See reviews for
25
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98
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Monte-Carlo, Monaco
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 19, 2011

The PLACE to stay in Jakarta.

Great Hotel - Spacious, Luxurious Rooms.

This hotel is perfect under every point of view. The service is just impeccable. The room is spotless. The location is the best, as it is downtown and with direct (and internal) access to the new Pacific Place Mall where one can find very upper-class shops as well as all kind of restaurants.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
40 reviews 40 reviews
36 hotel reviews
Reviews in 34 cities Reviews in 34 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed February 17, 2011

What an excellent hotel-large comfortable rooms with huge bathrooms, comfy beds, free internet, good pool and gym, Club lounge access with lots of food and drinks (of good quality), efficient and helpful service, location is convenient for central Jakarta, shopping mall and restaurants next door-this must be one of the best hotels in Jakarta. The hotel is small, cosy and quiet, not like the large Shangrila or Mulia. Rather pricey but I would recommend highly.

  • Stayed February 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 26, 2011

The rooms are huge and all suites. I stayed in a one bed room & the sound insulation is great. However, the hallway's lighting and carpet needs a little work. Also, the lighting in the bedroom is sufficient but wouldn't hurt for a few more light fixtures. The kitchen is fully stocked with everything from dishwasher to washer/dryer in unit; though, no dishwashing liquid or detergent could be found (the butler service did volunteer to send staff into the super market in the shopping mall to pick some up for me). The spa inside the hotel is amazing, I had the most wonderful deep tissue massage I could ask for from Moannah! Wifi in the room could be tricky, it took be half an hour with the helpline to sort it out. The welcome fruit plate is changed daily and staff are as friendly as can be! It's a great value compared to the hotel side, but I think if there's not much rate difference...I would still prefer the hotel. However, if you are travelling with children....by all means stay here!

  • Stayed January 2011, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 19, 2010

Great location, easily accessible with premier shopping mall next door.

Club rooms are extremely well appointed, spacious and comfortable.

Not aware if there are any onsite restaurants as Pacific Place offers lots of choices in that respect.

Great hotel, great location.

  • Stayed May 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 29, 2010

My stay here was wonderful and the staff were friendly, and the service is something we do not have here in SIngapore..

  • Stayed April 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, Brazil
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed June 3, 2010

Hotel Staff offer great service. Lounge on 21st floor a great place to have something to eat and see the city.

Stayed May 2010, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Jakarta, Pacific Place

Address: Jl. Jendral Sudirman Kav. 52-53 | Sudirman Central Business District (SCBD), Jakarta 12190, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Jakarta
#2 Spa Hotel in Jakarta
#3 Family Hotel in Jakarta
#4 Business Hotel in Jakarta
#5 Romantic Hotel in Jakarta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Jakarta, Pacific Place 5*
Number of rooms: 62
Official Description (provided by the hotel):
Arrive in high style in the heart of Jakarta's most sought-after commercial district. The Ritz-Carlton Jakarta, Pacific Place hotel links you to the city's Stock Exchange, upscale shopping and most prominent business addresses. Divinely designed in an elegant structure and perfectly detailed interior, The Ritz-Carlton Jakarta, Pacific Place features 62 rooms which include 20 Superior Grand Club Rooms, 23 Deluxe Grand Club Rooms, 8 Executive Grand Club Rooms, 7 Mayfair Club Suites, 2 Mayfair Club Spa Suites, 1 The Ritz-Carlton Suite and 1 Presidential Suite. The largest suites in the city Access to luxury shopping, dining, offices and entertainment A 44,000-square-foot ballroom ideal for weddings and other social events Dedicated concierge service with complimentary food and beverage presentations throughout the day in the Club Level for all guests Complimentary wired and wireless internet All rooms at our Pacific Place hotel in Jakarta are generously sized and equipped with a 46-inch flat-screen LCD TV, complimentary wired and wireless internet, laptop-size safe deposit box, floor-to-ceiling windows, spacious walk-in closet, a flat-screen TV in each bathroom, separate bathtub and shower with Asprey amenities. ... more   less 
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Also Known As:
Ritz-Carlton Pacific Place Hotel Jakarta
Ritz-Carlton Jakarta
Ritz Jakarta
Jakarta Ritz-Carlton

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