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“Is this legal? I doubt it!” 1 of 5 stars
Review of Somerset Grand Citra

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Somerset Grand Citra
3.5 of 5 Hotel   |   Jalan Prof Dr. Satrio Kav. 1 | Kuningan, Jakarta 12940, Indonesia   |  
Hotel amenities
Ranked #184 of 309 hotels in Jakarta
hanoi
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Is this legal? I doubt it!”
1 of 5 stars Reviewed July 15, 2012

I stayed in Somerset Grand Citra for 5 days at the beginning of the month.

The place is badly in need of renovation, and the breakfast is one of the worst I have seen (somehow it reminds me of the YWCA in Bombay!)

The price quoted and confirmed was 110 US$ per night. When I went to pay I was told credit card payment should be in Indonesian Rupiahs. No problem, I have an Indonesian card.
But then I realized that the amount debited was high. I was told that the Somerset rate was 9.900 INR / $. When you know that the real exchange rate is 9.200 INR / $, it just means that they are in fact charging about 8 % more that the agreed price. Easy!

Last but not least, without telling me I was debited in my credit card upon check-in of an amount higher than the total bill. This was not cancelled when I settled my bill. As of now, the problem is not solve, so I have been debited for approximately 1.250 $ when the real cost as agreed should have been 550 $

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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53 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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  • English first
  • Indonesian first
  • Japanese first
  • Swedish first
  • Turkish first
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English first
Singapore
Top Contributor
55 reviews 55 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 1, 2012 via mobile

Stayed here for 11 nights in May on an extended business trip. There is a very depressing air about the place. I get the impression that at one point (like the early nineties) it was an impressive place but it feels very much like its had it's day. I got a 2 bedroom apartment (which was a surprise as I was only expecting 1). On the plus side the apartments are VERY spacious. The downside is that it didn't that feel quite as clean as you'd like it.The whole place had an unpleasant stale smell and I had to ask reception to arrange cleaners to come and mop the floors as they were filthy! The apartment is well equipped with everything you need. But everything is a bit shabby or not quite working properly. There is a washer-drier in a maids/utility area at the back, but the drier function didn't work and the machine was a bit smelly. The lounge furniture is a bit beaten up and again, smelling stale and greasy/sweaty. It wasn't very nice to sit on and watch tv. The restaurant is very a very bizarre place - its in a function room where breakfast is served. It's so bad I only went twice. The room doesn't hold enough people so you have to sit outside where it is very noisy with traffic and construction activity nearby. Again there are still not enough tables so once I had to eat cereal standing at a dirty cocktail table. Overall the place is a bit of a disappointment. It has everything you need but none of it is done very well and I wouldn't stay here again.

Stayed May 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 13, 2012

As there was construction of a flyover just next to the hotel which incidentally sit next to a large IT mall, the ITC Kuningan, this is really not a conducive place to sleep in. But I guess one night was ok. Especially since I got an upgrade from my 2 rm exec to 2 rm deluxe. It was also surprising that their 2rm is way cheaper than their one roomer especially if you are a Somerset member and you book via their website. All in all the room and maintenance is expected of a Somerset.

Room Tip: Try getting a roon that doesnt face the road and ITC Kuningan. You might get a better nights rest aw...
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  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ho Chi Minh City, Vietnam
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed April 4, 2012

I know well Somerset chain and I'm very surprise that this Hotel is called Somerset as well...it has nothing to do with Somerset quality and reputation... Room (mine was 1927) needs a total renovation, sofa has several cigarettes holes (in a non smoking room!!), carpets are very stinky, room indeed is stinky, bathroom is old and dirty, aircon is noisy (in addition to outside heavy construction sites all around)... Last but non least Staff was quite impolite, the first day they forgot to clean the room, it took 5 hours to install the wireless modem (I paid extra 10 USD for 2 days...)... Breakfast also not good, little choices.... The pool is not bad, but all the rest is really terrible... Price is quite affordable, but i would never come back again

Room Tip: High floor mandatory
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  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune, India
1 review
1 of 5 stars Reviewed March 31, 2012

I had recently been on a business visit for around 3 weeks and stayed at Somerset Grand Citra Jakarta.
Some experiences to share:
- The first day I had mosquitoes in my room and it was hard to sleep.
- The kitchen has foul odour which the housekeeping did not care to fix. They just gave me some freshners.
- The reception/housekeeping do not respond when called
- The water is not clean - you actually need to buy mineral water even to brush your teeth.
- All the fittings are old.

Few Plus points:
- Mal Ambasaddor is close by, so shopping groceries is minutes away.
- Rooms are spacious

I will definitely not prefer this property in my next stay.

  • Stayed February 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 29, 2012

An excellent place to stay. I am staying there since 20th February, the staff are very friendly, Spacious and neat apartments. We have facilities like - Fridge, Television in 2 rooms, Washing machine, a kitcheneete, Internet connection. Carrefour supermarket is just opposite to the Building (though 2 huge constructions are going on along side). There is a mini market inside the building. And also complimentary breakfast vouchers are being provided to guests and the breakfast has good variety. On the whole our experience is good

Room Tip: Higher floors is better as noise from the construction is not heard
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  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Riyadh, Saudi Arabia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 1, 2012

Unfortunatly i had to say in Somerset Grant citra Jakarta for a month, and i would not recomend this hotel to any one because of the following reasons:
1, Very niosy at night, you can not sleep, duc to huge construction at the back and bridge construction on the other side, so both side of the hotle are very niocy.
2. Recieption staff are not very cooperative and do not care about guest needs, if you ask to fix some thing in your room, it takes ages to fix unless you remind them again
3. Furnitures are very old and fixtues are broken,
4. Electricity trips most of the times may be few times a day thengot to call reciption again,
5. Huse keeping do not refill norml bathroom stuff daily unless you remind them.
6. Breakfast are just basic and not very fresh and teasty.

If you stay in this hole, then good luck

Room Tip: I do not recomend traveler to saty in this hotel.
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  • Stayed February 2012, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Somerset Grand Citra

Address: Jalan Prof Dr. Satrio Kav. 1 | Kuningan, Jakarta 12940, Indonesia
Location: Indonesia > Java > Jakarta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#54 Spa Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Somerset Grand Citra 3.5*
Official Description (provided by the hotel):
Somerset Grand Citra is located in Central Business District and conveniently close to the Convention Center, Embassies, Shopping Centres, and a wide variety of dining and entertainment. Ideal corporate housing for business travel, project assignment and relocation. A welcome and refreshing alternative to the hotel, Somerset Grand Citra offers the opportunity to enjoy the dynamic city life while living in the spacious comfort of a private residential apartment. ... more   less 
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Also Known As:
Somerset Grand Citra Hotel Jakarta
Somerset Grand Citra Jakarta

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