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“Great place to stay.” 4 of 5 stars
Review of Ascott Jakarta

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Ascott Jakarta
4.0 of 5 Hotel   |   Jalan Kebon Kacang Raya No. 2, Jakarta 10230, Indonesia   |  
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Hotel amenities
Ranked #35 of 331 Hotels in Jakarta
Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
“Great place to stay.”
4 of 5 stars Reviewed June 22, 2014

The apartment of two rooms is very accomodating. Easy access to the malls, good service, wifi in every room. Morning breakfast to be served in room upon request is delicious; pancakes and omelette. Happy customer i am.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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76 reviews from our community

Traveler rating
    23
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    17
    9
    5
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21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Jakarta
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 28, 2014

Luxurious newly renovated units.. 3 bedrooms units are the best for big family.. within walking distance to grand indonesia, plaza indonesia andbusiness buildings.
Quick response from the reservation staffs.
Sometimes you might get special rate

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 17, 2014

Stayed here for more than 1 year previously during my expat assignment. Just had a short visit recently. Lobby has been renovated and smells new. Our friend from Ascott (Guest Relations Manager, Hambali Zainuddin) is still there. If you happen to stay there, look for him. He's the best GR Mgr ever. He used to accompany us to all the places we wanted to go so whenever i go back, i make sure to see him. Really nice guy. He made our stay at Ascott an unforgettable and super good experience.
Pros - very good and courteous service, very helpful management and staff, superb location (near Grand Indonesia and other malls), secure and clean place, old but still nice rooms
Cons - not good restaurant, swimming pool old style and small

Stayed April 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KUALA LUMPUR, Malaysia
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 3, 2014

I was in Jakarta for 4 days and stay at this apartment. Normally I will stay in hotels around Bulatan Sudirman, centre of Jakarta but this time I choose Ascott. Newly refurbished international standard of apartment, worth staying for many reasons. Nice decoration, nice rooms, good breakfast and you feel at home. The location is very strategic, walking distance to few shopping malls.The most important is the service given by the hotel is first class.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
remlan_karim, Residence Manager at Ascott Jakarta, responded to this review, February 24, 2014
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 29, 2013

I stayed in Ascott Jakarta for a business trip. Normally I never stay in any other hotels in Jakarta other then Mulia Senayan (the best) and Gren Melia (good), but this time these hotels were fully sold, so had to look for alternatives.

Regarding Ascott, let me start with positives:
- Location is good, just besides Grand Indonesia
- Apartment size is good and you can maintain your own kitchen

Negatives (sorry for the long list):
- Room tariff was USD 165 per night, not worth the hotel in general.
- Still under renovation. You will find workers in the hotel even at 8 PM.
- The room smells of paint and humidity.
- The beds are not comfortable.
- There is no bar in the hotel.
- The swimming pool is so small that I wonder if can be called a pool.
- The restaurant food is so pathetic (the chicken burger I ordered was not made of fresh meat). The service is very slow, it took them 45 minutes to prepare a burger.
- The breakfast variety is minimal.
- The restaurant closes at 10 PM. No option of food or snacks after that.
- There is a mini mart but even that closes at 10 PM.
- The staff service is very slow.
- No active taxi service in the hotel. It can be really a challenge if you wait for 20 mins for a taxi before your meeting.
- During checkout, the staff noted my credit card details including the CVV number. On questioning, they told that they won't misuse it. Ultimately, I forced them to scribble off the CVV number. Haven't experienced it in any hotel.

Avoid this hotel.

  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 8, 2013

Had been to Jakarta in August and stayed at this place. I stayed in a studio apartment. Looks like they have renovated the place and it was simply amazing with all facilities in the room. The package included breakfast and the food tasted very good. Excellent hospitality and room service by the staffs and they were really fast. Most satisfying service was when I told am a vegetarian and need something for dinner, the chef himself came down to my table, checked what I wanted and served me by himself. He served me rice and mixed veg curry which tasted like what have at home. Rooms very pretty clean, spacious and comfortable. Swimming pool was small but we'll maintained.

Overall a wonderful stay I had...

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medan, Indonesia
Top Contributor
57 reviews 57 reviews
29 hotel reviews
Reviews in 22 cities Reviews in 22 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed September 2, 2013

this is my 2nd stay in this apartment and i got one very good lesson.
ONLY stay in new renovated room, as it is fabulous. i got studio room and it is nicely done. painted in almost all white, the room and kitchen is beautiful with a bit classic touch but still modern. the TV has changed to new Smart TV, with nice sofa and even working table. the room is good with the natural light from 2 windows. marble flooring with a small persian rug under the coffee table as accesories, NIce.
REceptionist is very nice , even my checking in is a bit delay. but over all very good.

Housekeeping need to work harder. the iron + glass coffee table in my room show a deep layer of dust on the iron body, showing months of non mopping. also the floor in the kitchen is sticky. need wet mopping instead of just vacuuming. otherwise all well.

BTW, I dont like the bed linen, it feel damp in the aircond. not comfortable.

Location: can't be better than that. you just near to most of the things.
no complaints.

Room Tip: ONLY NEW renovated room, otherwise skip this service apartment.
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ascott Jakarta

Address: Jalan Kebon Kacang Raya No. 2, Jakarta 10230, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Jakarta
#30 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ascott Jakarta 4*
Number of rooms: 198
Official Description (provided by the hotel):
Ascott Jakarta is located in exclusive retreat, in the heart of the city’s business and shopping district: (Plaza Indonesia Shopping complex, Grand Indonesia Shopping Complex, Jakarta City Center Shopping Mall), Embassies and a wide variety of dining and entertainment, It meets your every need, the services and facilities are luxurious, extensive and personalized. You can indulge in the exclusive lifestyle of Ascott Jakarta while enjoying the energy of this dynamic city. ... more   less 
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Also Known As:
Ascott Jakarta Hotel Jakarta
Ascott Hotel Jakarta

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