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“Impressive and outstanding service at the new Ritz Carlton Jkt” 5 of 5 stars
Review of The Ritz-Carlton Jakarta, Mega Kuningan

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The Ritz-Carlton Jakarta, Mega Kuningan
5.0 of 5 Hotel   |   Jalan DR Ide Anak Agung Gde Agung Kav.E.1.1 no.1 | Kawasan Mega Kuningan, Jakarta 12950, Indonesia   |  
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Ranked #5 of 331 Hotels in Jakarta
16 reviews 16 reviews
16 hotel reviews
Reviews in 7 cities Reviews in 7 cities
418 helpful votes 418 helpful votes
“Impressive and outstanding service at the new Ritz Carlton Jkt”
5 of 5 stars Reviewed January 27, 2006

I recently paid a visit to the newly opened Ritz Carlton Jakarta and it had a lasting impression, particularly the outstanding service it delivered, which are among the world’s best.

The twin towered Ritz is located at the heart of Jakarta’s Golden Triangle, inside the Mega Kuningan complex: a fast developing areas with major embassies, hotels, offices and residential towers amidst vast landscaped gardens and boulevards connecting to Jakarta’s main arteries of Jalan Casablanca (off Sudirman Road) and Jalan Rasuna Said (Jakarta’s embassy district). Its sister property, the notorious JW Marriott is just across the road.

The Ritz is uniquely located at a small plot of land that collectively forms a giant roundabout, designed to be the focal point of the Mega Kuningan complex. Once completed, the roundabout will contain apartment towers, the Ritz Carlton and a shopping complex. The area is constantly jammed with traffic as with most of Jakarta, but is an ideal spot to venture the rest of the city.

The exterior is ‘East meets West’ and ‘Classical meets Contemporary’. The podium is graced with soaring gigantic columns rising 3 stories high and houses most of the public facilities: dining, meeting, reception, spa and rooftop pool. At a glance, this podium resembles the old world charm of the Fullerton Singapore.

Standing tall above this is the contemporary twin towers clad entirely in dark blue glass that houses the residential apartments and guest rooms. This is not your typical ‘classic’ Ritz Carlton: it embodies the contemporariness of the Ritz Carlton Battery Park New York and has room layout that is inspired by the the Ritz Carlton Millennia Singapore.

The interior design is conceptualized by world renowned firm, Hirsch Bedner & Associates. The lobby is grand with an imposing 3 storey atrium clad in brown, black and beige hues. Nonetheless, the overall impression is that of blandness due to the lack of landscape elements e.g. the bamboo trees at the atrium of the Fullerton Singapore. From this atrium, grand corridors lead you to the main dining venue at Airlangga with its fabulous buffet spreads. A grand staircase then lead you one level down to a plethora of dining outlets; an ambitious art exhibitions; and the Grand Ballroom. At the time of visit, the hotel is very quiet and obviously this jewel has yet to be discovered.

Heighten security has been the case for Jakarta’s top hotels post the JW Marriott bombing. The Ritz building is totally sealed with solid fences (albeit nicely decorated to correspond with the classical podium) where all guests will be thoroughly checked by a barricade of military guards, who check all vehicles. It somehow makes you feel VIP and security is paramount.

Having experience outstanding services from Jakarta’s top hotels, it is pleasantly surprising to find out a hotel that sets a new benchmark of excellence. The staffs will run the extra mile to attend to your requests and to make sure you get more than what you asked. It is exemplary, discreet and gracious. They want you to feel truly at home –away from home. When I arrived at the hotel’s Lower Lobby and asked for a direction, Lia -a random staff at the Italian restaurant- quickly responded and even lead the way to make sure we arrived at our destination – she even joined us on the lift!. When I requested a tour throughout the hotel, Priscillia (a Front Office staff) gladly showed me around with such professionalism and friendliness. She patiently described each rooms by rooms and explaining what makes them difference from the others – you are really being spoilt here. The staff at Airlangga was very accommodating and friendly as well.

Standard room is the largest of any city hotels in Indonesia, or quite possible the world!. At 63m2, it surpasses Grand Hyatt Jakarta’s 50m2 room; Four Seasons Jakarta’s 55m2 balconied room; and on par with the Dharmawangsa ultra luxury’s 66m2 standard rooms.
Guests will arrive at a small but central vestibule with high ceiling, leading to the guest room on the left, or the walk in wardrobe on the right. Upon entering the room, you’ll find a comfortable two seater sofa arrangement and one-seater with ottoman clad in royal blue. Adjacent to it is the beautiful four poster bed facing directly to the plasma TV on the wall and a double door leading to the main bathroom. Finally, fronting the floor-to-ceiling window is the study area.

The bathroom is modeled after the much talk-about bathroom at the Ritz Carlton Millenia Singapore where each has a full height window overlooking Jakarta’s skyline. There is an electronic curtain that provides privacy at night. The tub is magnificently placed against the window, providing a rejuvenating bath by the day. The bathroom is connected directly to the spacious walk in wardrobe, which finally brings you to the main vestibule. A truly unrivaled Jakarta hotel experience.

There are several dining venue at the Ritz Carlton, i.e. Portovenere Italian Restaurant; a steak house, a night club, a lobby lounge and the main dining restaurant at Airlangga. The food at Airlangga is quite exceptional offering Japanese, Chinese and South East Asian cuisine spread over what is proclaimed as Jakarta’s largest island buffet with open kitchen. Although in my opinion the Grand Hyatt’s Grand Café; Shangri-La’s SATOO; and JW Marriott’s Sailendra will constitute Jakarta’s best buffet venues, I’ll gladly add Airlangga to the trilogy.

The Ritz Carlton probably has one of the best dedicated spa facility with a massive 8000m2 spa area comprising 20 treatment rooms, relaxation lounges and an outdoor swimming pool. Nonetheless, I still find Grand Hyatt’s 4ha rooftop lagoon pool and recreational facility the very best Jakarta has to offer.

OVERALL, an outstanding new hotel worth mentioniong. Service is exemplary; there were no hiccups for this new hotel; and with such ultra luxury of its rooms, it’s surely hard to beat. Room rates are among the highest in Jakarta (but in US dollar terms, it is as low as 160), however is only a fragment of rates at the top hotels you’ll paying in the US!

  • Stayed January 2006
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about The Ritz-Carlton Jakarta, Mega Kuningan

Address: Jalan DR Ide Anak Agung Gde Agung Kav.E.1.1 no.1 | Kawasan Mega Kuningan, Jakarta 12950, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Jakarta
#4 Spa Hotel in Jakarta
#5 Luxury Hotel in Jakarta
#8 Business Hotel in Jakarta
#11 Family Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Ritz-Carlton Jakarta, Mega Kuningan 5*
Number of rooms: 333
Official Description (provided by the hotel):
Setting a new standard of luxury in the Indonesian capital city, The Ritz-Carlton Jakarta, Mega Kuningan is situated in an open area affording beautiful views. Located at the business district of Mega Kuningan, the hotel is only 31 kilometers from Soekarno-Hatta International Airport. Sleek sophistication outside provides a way to warm elegance inside, where each guest room and suite offer an oasis of pampering and prestige. Accommodations are one of Jakarta's most spacious. The baths feature floor-to-ceiling windows overlooking the city. Luxury amenities such as fine linens, designer bath essentials and a 55-inch LED screen television enhance each stay. For dining options, guests can choose from: Asia, featuring Jakarta's largest Island Buffet Restaurant, Lobo, Jakarta's contemporary restaurant, where finest USDA prime beef steak are prepared in a spectacular display of modern interior design for bar, lounge and dining destination and TEMPUS, a hot spot hosting two different zones of Avanti for cozy lounge with compelling dance floor and JADE for elegant and spacious karaoke. For meetings, conferences, weddings and social functions, The Ritz-Carlton Jakarta, Mega Kuningan features 22 meeting rooms, 1600 square meter The Ritz-Carlton Grand Ballroom and 1000 square meter Grand Mutiara Ballroom for medium size function that can be tailored to any needs, including the city's most luxurious wedding and conference. ... more   less 
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Also Known As:
Ritz-Carlton Jakarta Hotel Jakarta
Jakarta Ritz Carlton
Ritz Jakarta

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