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“Good service and spacious rooms but far from business district” 4 of 5 stars
Review of The Ritz-Carlton Jakarta, Mega Kuningan

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The Ritz-Carlton Jakarta, Mega Kuningan
5.0 of 5 Hotel   |   Jalan DR Ide Anak Agung Gde Agung Kav.E.1.1 no.1 | Kawasan Mega Kuningan, Jakarta 12950, Indonesia   |  
Hotel website
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Hotel packages
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #4 of 345 Hotels in Jakarta
Certificate of Excellence 2014
Singapore, null, Singapore
Top Contributor
52 reviews 52 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
“Good service and spacious rooms but far from business district”
4 of 5 stars Reviewed March 4, 2013

I stayed at Ritz Carlton during my latest business visit to Jakarta in Feb'13. The key highlights of the hotel were: Spacious room, 3 pieces of laundry and breakfast included in room charges, good choice of menu at Asia restaurant and prompt service.
As a business traveler, the location is a pain-point given the horrible traffic in Jakarta during peak hours. It took me almost an hour and half to travel back from Plaza Indonesia. Also, there is nothing around the hotel to hang-out.
I'll give an overall rating of 8/10 for excellent in-house facilities and services.

Room Tip: I was at 25th floor in the room with city view and it was quite nice.
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachmalia N, Public Relations Manager at The Ritz-Carlton Jakarta, Mega Kuningan, responded to this review, March 19, 2013
Dear Valuable Guest,

Thank you for taking the time to express your important feedback regarding your enjoyable stay with us. We are so grateful that you have enjoyed our culinary offerings at Asia Restaurant.

The Ladies and Gentlement of The Ritz-Carlton Jakarta, Mega Kuningan always plegde to provide the finest personal service and facilities for our guests. Allow us to introduce you to a few renowned hotspots in the Mega Kuningan area for your future visit to Jakarta.

Be rest assured that your next stay with us will be even a more pleasurable one, as we continuously strive to provide the most memorable and unique stay for our guests.

We look forward to welcoming you back at The Ritz-Carlton Jakarta, Mega Kuningan.

Should you need further assistance or inquiry regarding your future stay, please do not hesitate to contact us via email at rc.jktrz.pr@ritzcarlton.com or call us at +62-21-2551 8888.


Thank you and best regards,


The Management
The Ritz-Carlton Jakarta, Mega Kuningan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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436 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
North West England
Top Contributor
121 reviews 121 reviews
33 hotel reviews
Reviews in 62 cities Reviews in 62 cities
151 helpful votes 151 helpful votes
5 of 5 stars Reviewed February 24, 2013

The restaurant is not separately listed so please be aware I am only commenting on the Asia Restaurant. This was amazing - we went for the Sunday lunch buffet on 2 occassions - I was visiting my husband works in Jakarta. It has to be the best buffet restaurant I have ever seen, we were also given a private dining room which was good as we liked the quieter setting. The buffet is all inclusive and we chose the alcohol addition the bill was a million!! but in UK terms £80 for the 2 of us so in this amazingly expensive city we felt this was good value. There is so much food available freshly cooked exactly as you would like it - it would take far too long to list it all. Ask what was not available and there is very little, if you cannot eat here you must be amazingly fussy. I would go back in an instant, if you want to go at the weekend make sure you book as they are very very busy. Loved it

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachmalia N, Public Relations Manager at The Ritz-Carlton Jakarta, Mega Kuningan, responded to this review, March 19, 2013
Dear Valuable Guest,

Thank you for taking the time to express your important feedback regarding your enjoyable stay with us. We are so grateful that you have enjoyed our culinary offerings and we have shared your complimenting feedback to the Ladies and Gentlemen of Asia Restaurant.

The Ritz-Carlton Jakarta, Mega Kuningan always plegde to provide the finest personal service and facilities for our guests. Please allow us to introduce you to a few renowned hotspots in the Mega Kuningan area for your future visit to Jakarta.

Be rest assured that your next stay with us will be even a more pleasurable one, as we continuously strive to provide the most memorable and unique stay for our guests.

We look forward to welcoming you back at The Ritz-Carlton Jakarta, Mega Kuningan.

Should you need further assistance or inquiry regarding your future stay, please do not hesitate to contact us via email at rc.jktrz.pr@ritzcarlton.com or call us at +62-21-2551 8888.


Thank you and best regards,


The Management
The Ritz-Carlton Jakarta, Mega Kuningan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 22, 2013

Your stay will be definitely lengendary in Ritz Carlton. I am not use to promote this way hotels but this one is the best I ever stayed !

From the reception for check-in to the check-out, every single details was so great. The utmost attention is paid by the staff to you - they call you by your name. The quality of the room is a way far from most of people high standard living conditions : huge bedroom, bed, bathroon, king size bed is awsome, .... Go check it out as words are limited here. I stayed there 2 times for business travel and everytime I go to JKT, I try to book there ! Be in advance cause the hotel is often fully booked.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 17, 2013

My wife and I stayed there after we got married across town and we were greeted with a birthday cake for my wife in the room. That was a nice surprise. We had a standard room, which is bigger than any standard room you see in the US. The shower is flanked by window-side tub on one side and a large walk-in closet on another. We slept peacefully on the bed with the biggest pillows I've slept on. The room service was great and came on time. The breakfast buffet is humongous and plentiful, but can be really crowded in the late morning (we came once at 8am and we were promptly seated, but the next day at 9:30am we had to wait for a while until we found a table we liked).

I found the gym useful (and accidentally left my sunglasses there) and the pool refreshing (too bad it rained when we were there). All the staff was nice, we stayed inside the room most of the time. I just wish as business hotel they provide a wall plug near the bed and wouldn't charge you for wi-fi connection.

Both of us think that for the bed and the ambiance, we don't mind returning to this hotel in the future.

Room Tip: Any room is fine, probably closer to the elevator because the rooms branch out to the sides and you...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 14, 2013 via mobile

Spacious room with great bathroom, convenient location. Food is delucious. We had a seperate working area with great views around the area. Staff was helpful at all times although around breakfast times a little slow but still nice

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Philippines
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 11, 2013

Stayed here for business at a very good corporate. I've always known the brand is luxurious and never actually stayed on one as the price usually is prohibitive on both personal and business travels (on the Marriott chain, I've only stayed on Marriott or JW Marriott the most).

I was greeted by first name at the security check and was welcomed at the front door then escorted to my room for check-in upon my arrival.

The room itself (upgraded to Tempus Grand Room) was very large, the fixtures were top notch and bathroom was nice, with a walk-in closet. Had a view of the surrounding Mega Kuningan area

Breakfast was at Asia restaurant. They had a wide spread of food selection (Western, Korean, Japanese, Chinese, local Indonesian) so food taste is not a problem on my few days stay.

Given the chance, I will stay at this hotel again if business (or personal travel) swings me by this city once again.

Room Tip: high floor is always nice. get the Tempus Grand, Larger Corner room if you may
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
42 reviews 42 reviews
41 hotel reviews
Reviews in 29 cities Reviews in 29 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed January 23, 2013 via mobile

Stayed here for two nights for a work conference, and didn't actually leave except for dinner one evening...

It's fine and did the job. I don't think it's the most amazing or exciting hotel, but the bedrooms are large, the breakfast buffet selection is pretty good, and the ground floor Italian restaurant serves a good veal chop. So I guess I'd call this place a "functional" 5-star hotel, if there's such a thing..

If I was to try and fault it, it would be to say that some of the fixtures and fittings in the rooms look a little tired and I'm wondering if the place won't be due a refurbishment soon. I know most people don't use business centres any more, but the one here was ok - though they seemed to close relatively early.

Probably won't be back - if I have to return to Jakarta, I think I want to try the Grand Hyatt, where quite a few other conference attendees stayed instead.

Stayed November 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Jakarta, Mega Kuningan

Address: Jalan DR Ide Anak Agung Gde Agung Kav.E.1.1 no.1 | Kawasan Mega Kuningan, Jakarta 12950, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Jakarta
#3 Spa Hotel in Jakarta
#4 Luxury Hotel in Jakarta
#6 Family Hotel in Jakarta
#7 Business Hotel in Jakarta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Jakarta, Mega Kuningan 5*
Number of rooms: 333
Official Description (provided by the hotel):
Setting a new standard of luxury in the Indonesian capital city, The Ritz-Carlton Jakarta, Mega Kuningan is situated in an open area affording beautiful views. Located at the business district of Mega Kuningan, the hotel is only 31 kilometers from Soekarno-Hatta International Airport. Sleek sophistication outside provides a way to warm elegance inside, where each guest room and suite offer an oasis of pampering and prestige. Accommodations are one of Jakarta's most spacious. The baths feature floor-to-ceiling windows overlooking the city. Luxury amenities such as fine linens, designer bath essentials and a 55-inch LED screen television enhance each stay. For dining options, guests can choose from: Asia, featuring Jakarta's largest Island Buffet Restaurant, Lobo, Jakarta's contemporary restaurant, where finest USDA prime beef steak are prepared in a spectacular display of modern interior design for bar, lounge and dining destination and TEMPUS, a hot spot hosting two different zones of Avanti for cozy lounge with compelling dance floor and JADE for elegant and spacious karaoke. For meetings, conferences, weddings and social functions, The Ritz-Carlton Jakarta, Mega Kuningan features 22 meeting rooms, 1600 square meter The Ritz-Carlton Grand Ballroom and 1000 square meter Grand Mutiara Ballroom for medium size function that can be tailored to any needs, including the city's most luxurious wedding and conference. ... more   less 
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Also Known As:
Ritz-Carlton Jakarta Hotel Jakarta
Jakarta Ritz Carlton
Ritz Jakarta

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