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“very good location” 4 of 5 stars
Review of Pullman Jakarta Indonesia

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Pullman Jakarta Indonesia
5.0 of 5 Hotel   |   Jl. MH Thamrin 59, Jakarta 10350, Indonesia (Menteng)   |  
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Pullman Great Escape
Ranked #20 of 345 Hotels in Jakarta
Certificate of Excellence 2014
Mexico City
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
Reviews in 32 cities Reviews in 32 cities
43 helpful votes 43 helpful votes
“very good location”
4 of 5 stars Reviewed August 19, 2013

This hotel has a great location... renovations really do not disturb ... good hotel over all. rooms as many people talk about.. yes,, they are a Little small.. but they are very nice and clean
Staff very friendly, you feel very safety, nice pool.. and breakfast buffet with good selection. I think this is a very good hotel for both, buisness and leasure.. I recommend it for everyone.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this review, September 10, 2013
Dear willmexicocity,

Thank you for sharing with us on your experience at Pullman Jakarta Indonesia. We are pleased to read that we have met your expectations in terms of our team’s welcome and service as well as our facilities and breakfast buffet. We are also very happy to read that you have not been disturbed by our ongoing renovations as it is a daily concern of ours to ensure that we do not cause any inconvenience to our guests. We hope to have the pleasure of welcoming you again soon and show you the result of our efforts to create a beautiful, modern and unique hotel,

Kind regards,

Philippe Le Bourhis
General Manager
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759 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 16, 2013

This hotel located in the center of business in jakarta. Compare to other hotel in this area, pullman has the best value.
Across the road there are great shopping mall
Very nice and helpful staff.
The food was ok, not very different than other 5stars hotel.

Room Tip: Try to reserve room that has the city view,
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality and Attitude Manager at Pullman Jakarta Indonesia, responded to this review, August 20, 2013
Dear putti_poetzie,

Thank you for taking the time to share with us on your experience at Pullman Jakarta Indonesia. We are delighted to read that our service and facilities met your expectations. We would like to let you know that we will soon open a brand new all day dining restaurant which will have an amazing selection of dishes from around the world with 4 sections dedicated to Chinese, Japanese, Indonesian and Western cuisines. We hope to have the pleasure of welcoming you again soon and that you will have the chance to try our new restaurant,

Kind regards,

Philippe Le Bourhis
General Manager
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 8, 2013 via mobile

My wife and I stayed at Pullman Jakarta three nights before leaving Indonesia at the end of our holidays. At thd time of our stay (June 2013) the hotel was undergoing some renovation works. Thankfully this did not have any major negative impact on the quality of our stay. Our room was clean and comfortable. The staff was friendly and efficient. A few minutes after we entered our room the reception called asking whether everything was fine and if we liked our accommodation. It was the chance for us to point out that our in room safe could not be locked. In a short time a lady from the staff came to our room. She tried to reset the safe lock. Since that did not work, she asked us to be patient and a few minutes later she was back with a colleague from the technical staff. The safe was fixed in less than ten minutes. A great thanks to both the lady and the guy from the technical staff.
Positionwise this hotel is first rate. You are right in the middle of the business district. For both tourists and business travellers that means less time to spend in the traffic. Jalan Thamrin is right outside the hotel and you can reach on foot Plaza Indonesia, Grand Indonesia and Thamrin City shopping malls, with plenty of shops, stores, restaurants and cinemas.
Before selecting Pullman I read its reviews on Tripadvisor. Some pointed out that the shower water pressure was not very good. Though I have been to other hotels where shower water pressure was stronger than at Pullman Jakarta, I have to say that water pressure was good and I could have shower without any problem.
We never had breakfast at the hotel (too many options across yhe street), so I cannot comment it.
All in all we would definitely go back to Pullman Jakarta. Should that happen, we would try breakfast.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality and Attitude Manager at Pullman Jakarta Indonesia, responded to this review, August 13, 2013
Dear Roberto F,

Thank you very much for writing this detailed review of your stay at the Pullman Jakarta Indonesia. We are delighted to read that you were satisfied with our services, facilities and our location. Thank you especially for your compliments and appreciation of our staff’s assistance with the room’s safety deposit box, we deeply appreciate it and will make sure that it is passed on to the staff concerned as it is a great motivation for us all to have such positive feedback. We are looking forward to welcoming you again soon,

Kind regards,

Philippe Le Bourhis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 8, 2013

This hotel is a good option for business travel with a price tag a bit below that of nearby 5-star hotels. As mentioned in other reviews, the rooms ARE very small, but clean and comfortable. Breakfast is decent and service was fine. The pool was good for a late afternoon dip.

Probably not ideal for a family holiday, but definitely an option for business travel.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality and Attitude Manager at Pullman Jakarta Indonesia, responded to this review, August 13, 2013
Dear Seanoz,

First, let us thank you for your feedback on your stay. Your concise review of our hotel is of great value to us and we appreciate your positive take on our service and facilities. We look forward to welcoming you again,

Kind regards,

Philippe Le Bourhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Jakarta Indonesia

Address: Jl. MH Thamrin 59, Jakarta 10350, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 345 Hotels in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Jakarta Indonesia 5*
Number of rooms: 427
Official Description (provided by the hotel):
Located in the very center of Jakarta's business and leisure district. Pullman Jakarta Indonesia is within walking distance of Plaza Indonesia and Grand Indonesia shopping centers. This five star hotel offers 427 upscale business and leisure accomodationswith an elegant and warm athmosphere. We offer a wide variety of Asian, European and Japanese cuisine while specializing in meetings and corporate functions. ... more   less 
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